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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 716 reviews
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves these headphones. They work great so Far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my step daughter for her birthday and she just loved them. Good value and good for the teenybopper age.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones for my granddaughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has an excellent reputation for quality. I felt these headphones were a better bang for my buck over the ones the Dr ordered..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this set of headphones to my family and friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean and clear Bluetooth pairing, great to relax for a flight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to what I had, this headphones are great. Easy and quick setup. Connects to the TV very quickly... I am vary happy with them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift on sale and the person I bought them for loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son loves his head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones he has a friend who always keeps asking him to use them so at that means that both of them like a very much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good starter wi-fi headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a a good set of headphones if you want to try wireless headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought while on sale. Headphone sounds good for the price I paid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good and Would recommend this to a friend and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for using without my hearing aids. They allow me to hear many sounds that I otherwise could not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for students with laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, wish I came with carrying case,overall good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great. I got them for the gym, no complaints. Better than purchasing some expensive brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the Beat Buy employers knocked it out of the park again. The employee was very busy but he took the time for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am very happy with this headphones, and also the price it is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cesarglzt84, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rated 4 out of 5 stars

    Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my granddaughter she loves them. That makes me happy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A Cheap waste of money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so cheaply made that within 3 weeks of owning it the ear support broke on each side from the headband. I paid $85 for them just to come on today and find that it dropped to $60. These should honestly be in the price range of $30-$40. The best part is calling Sony which will then tell you that physical damages aren't covered regardless of when you buy them. The cost of repair is far more than what they're worth also. My advice is to save a bit more money and get you a better quality from elsewhere.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Safirah, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Rated 5 out of 5 stars

    Christmas present

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my daughter for Christmas a years and a half ago and she still has them and love them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fun purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's good enough but I wish I would've purchased larger ones

    No, I would not recommend this to a friend