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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 716 reviews
  • Rated 3 out of 5 stars

    Good Head phones for everyday use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good to use unless you use them in a place with a lot of background noise like a gym, but for the most part, they get the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs to pair every time I connect to the Fire S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great so I can watch movies and not keep my Husband up. The only draw back is I found it needs to pair every time I connect to the Fire Stick.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good; But uncomfortable after short time wearing. Needs better cushioning and better shape for ears

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The demo headphones sounded ok in the store but once I purchased my pair, I wasn't really comfortable with the way they fit

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these headphones very uncomfortable and ended up returning them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good headphones, but really nothing too special

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ​ Good (not great) wireless headphones. Very clear sound. Excellent battery life. Wish it had a 3.5 mm headphone jack as a backup just in case battery dies. Over ear cups became a bit uncomfortable after close to 1/2 hour of wear. Very light weight plastic construction that allows the cups to rotate flat and pack nicely in my backpack. Somewhat “cheap” feel, but that’s a trade-off for the weight.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Terrible.....just terrible.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are flemsy and not very sound deadening at all. At max volume I can't wear these on an airplane because I can hear engine noise over sound. For movies on a plane I always ask the flight attendant for the cheap earbuds they provide so I can hear. Waste of money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight but not very comfotable. For $20 it's an okay pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mu2lo17, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Worked then the teenager broke them within a month

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to the teenagers phone, then stopped connecting, within a month of purchasing them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It worked great then it didn’t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started off great but then I had to get a new phone and for whatever reason my new phone couldn’t find it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Competition wins

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Figured Sony is a brand known for music quality yet was not impressed with the volume quality...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People hear what I am listening to with these earphones!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Wireless Over-the-ear Solution

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WHCH500/B Sony Stamina Wireless Headphones are a great over-the-ear solution. The sound is very good and clear. The bass is solid and deep when needed without becoming overwhelming. This seems extra impressive coming from a pair of headphones that are light and relatively small. The comfort was also surprising. I expected them to feel a bit small, but they don’t. The controls on these headphones are the best I’ve used. Easy to understand. Easy to pair. Controlling the music and volume is simple. Receiving phone calls was a no-brainer and calling up Siri to make calls or answer questions also worked seamlessly. These deserve top consideration for light, over-the-ear headphones in this price range.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was more of a quick buy but I wouldn’t get another pair. Bad sound and very small

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy with the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality sound very hard to operate your volume and to turn off and on

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my first choice in headphones. You get what you pay for. Quality is okay.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not great sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mediocre sound. Save up some more money and get better headphones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay sound. 20 hr? Mmmm no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay quality does not even come close to 20 hour charge. Morelike 7-8 hours

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good especially if your ears a bit large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel my ears are compressed and feel a bit of pain after long usage

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great headphones just a little small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones they were just a little small for my son's haead.

    I would recommend this to a friend