Customer Ratings & Reviews
- Model:
- WHCH500/B
- |
- SKU:
- 6196202
Customer reviews
Rating 4.3 out of 5 stars with 716 reviews
(716 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Feel more like a toy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a less expensive pair of headphones for work. Since Bestbuy does not allow you to open a box in the store I had to take recommendation from the sales associate. When I got home and opened them up they were cheap plastic and really distorted sound so I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi larbol, we regret that the headphone failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Rated 3 out of 5 stars
Good but not excellent. Great for kids.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if your older. Music is loud enough but not crazy.
No, I would not recommend this to a friendRated 3 out of 5 stars
Low Quality headphone
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earpiece broke. Low Quality headphone.......
No, I would not recommend this to a friendRated 3 out of 5 stars
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice. I love the color and the sound is good
I would recommend this to a friendRated 2 out of 5 stars
Crapped out after a few weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got these headphones they were pretty good sound quality, however after a couple weeks they crapped out on me. Now they don't make sound when I turn them on and the sound is minimal even at max volume. I don't know, maybe mine were just faulty or I did something to them.
No, I would not recommend this to a friendRated 3 out of 5 stars
Comfortable to wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life not good. For price should be better.
No, I would not recommend this to a friendRated 3 out of 5 stars
not bad for the money; albeit, could use more base
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not bad for the money; albeit, could use more base.
No, I would not recommend this to a friendRated 3 out of 5 stars
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good head phones but loses connection 15 feet away
No, I would not recommend this to a friendRated 1 out of 5 stars
Charging Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was directed by a Best Buy rep for this product and I always take the lead but this purchase was an awful experience. I only had two days prior to needing them so I never expected them to not work properly. I needed this item for my kid to make traveling on a plane easier, it never charged completely and the red light wouldn't stay on so they didn't ever fully charge and turn on, we didn't get to use it. Very disappointed especially considering why I needed them, I relied on Best Buy rep and Sony brand too much. My kid (5yrold) luckily still had a great flight without using a headset but I'm still going to buy a different headset b/c we travel a lot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheCatcher, We are sorry to hear about what happened. Please send us an email at [email protected] including the product details and case number. Thank you. -Jay
- Pros mentioned:Battery life, Sound quality, Weight
Rated 4 out of 5 stars
Good for the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for with these, they are a good price for what they are... Good quality sound, great range, good battery life, etc... but nothing over the top, no frills. Lightweight and have a cheaper feel to them, but I didn't have any durability issues, and they feel may be do the the lightweight nature of these. Overall good, not great.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Rated 5 out of 5 stars
Very nice headphones.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very nice light-weight headphones. Sound quality is good and can be be very loud. Pairing and connection was easy using the documentation contained with the unit and the pictures on the box. Range was very good - no dropouts anywhere in my house (even through 4 walls and thirty feet), even kept connection 30 feet down stairs and into the yard. Did not check out the microphone, but a nice idea. Sound quality and volume were very good.
I would recommend this to a friend - Cons mentioned:Headband
Rated 1 out of 5 stars
Terrible sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry Sony, hated these. Sound quality tinny. No body, no presence. Ear cushions uncomfortable. Headband looks brittle. Took em back immediately.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Impressive and Affordable - Good Job Sony!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony continues to impress with their handling of sound. This is a pretty straightforward bluetooth headset from Sony. Generous 20 hour battery life with bluetooth connectivity. Decent size driver with noise isolation coming from the physical seal with your ears. Pairing to my phone was pretty easy. I tried both the normal Bluetooth pairing and NFC. The NFC is pretty nice as it lets me move the headset around from phone to phone (or other NFC supporting device) without having to do much in the way of pairing. The microphone did well in calls. On par with more featured headsets from Sony. in fact, the sound quality is pretty great for a relatively bare bones headset. Bluetooth range is pretty good, I could sit my phone down a couple rooms away and still have a good connection. There's really not much else to say and almost nothing to complain about. What would really take this over the moon would be water proof headphones. Being able to use these in a gym environment, even without active noise canceling at the price would be great - eliminate worries of damaging a more feature packed headset.
I would recommend this to a friend Rated 2 out of 5 stars
An ok entry level solution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a low cost solution to keeping tv sound inside headphones late at night, these are just ok in terms of sound quality. More annoying though is the very tight fit with no adjustment allowed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hifi, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph
Rated 1 out of 5 stars
Will NOT connect with new device
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to connect this to my daughter's phone when we first turned them on. After that when we tried to pair them with her computer or a different phone it will NOT connect or even give the option. None of the buttons seem to do anything so there is no way to pair them with anything. She no longer has the original phone we had when we first got these so now they just don't work with anything! Complete waste of money. Very disappointed in Sony.
No, I would not recommend this to a friendRated 2 out of 5 stars
Often does not pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really have not been able to use yet....won't pair lots of time with my Samsung 3 pad or phone 9. Dissapointed. Two flights no sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonS, we regret to hear what happened. Let's isolate the issue by following the steps below.
https://esupport.sony.com/US/p/support-info.pl?info_id=1727&kbid=00030345&mdl=WHCH500
Regards,
-Erin
- Pros mentioned:Battery life, Bluetooth, Sound quality
Rated 5 out of 5 stars
Nice bluetooth headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very easy to use and pair with bluetooth devices, whether a tablet or a smartphone. The sound is good with theses wirelessly, battery life is very good. Wish they had a option to use as wired, but not a deal breaker. Definitely reccomend these to anyone looking for a wireless over the ear headphone.
I would recommend this to a friend - Pros mentioned:Comfort, Weight
Rated 3 out of 5 stars
Lightweight on ear headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty lightweight. It is really hard to say how durable they will be, but so far so good. They adjust easily to fit most heads. They also pair easily to my iPad or iPhone. Some of my Bluetooth devices tell me the battery charge when I power them on, this one does not. Sound quality is ok, they are relatively flat. They don’t boost the bass or trebble. I prefer my over the ear headphones to these, but for on ear headphones they are relatively comfortable. If you are looking for inexpensive on ear headphones I would suggest you check these out.
I would recommend this to a friend Rated 1 out of 5 stars
This headphone's quality is really bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone's quality is really bad, I got it and used not more than 10 times, then today I found it is not working, Initially I thought it is my connection's problem, but later found it is the headphone's problem. And I can not return it as it seems it just give you two weeks time. This really bad. I should never buy this.
No, I would not recommend this to a friendRated 2 out of 5 stars
sound great but slip off my head
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize that the headphones would slip off my head so easily when I bend over.
No, I would not recommend this to a friend






