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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 716 reviews
  • Rated 2 out of 5 stars

    not as nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to disconnect from my laptop and phone whichever I choose

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice balance of comfort and sound quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't want to rehash the feature list in this review, and instead will cut to my experience. I put these on my ears, and first thing i notice is they were very comfortable, especially when compare with other $400+ model from another vendor. The sound quality may not be the same as the $400+ model, on the other hand, what i liked is that when i put them on I had some difficulty distinguishing whether the sound was coming from my computer speaker or the headphones, so it felt 'natural' as if i was not wearing headphones. The only way i was able to confirm was to take the headphones off and confirm sound was indeed coming from headphones. May or may not be the best sound quality (I'm not an audiophile as a special interest), but the overall experience with these is quite nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to sync

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to sync and even harder to turn on. Sound is okay.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike most Sony products, this did not deliver. Headphones are not very comfortable or fit well. But most important, the sound is very subpar, with a lot of distortion and lack of clarity. This product is a bottom feeder at best.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Made for everyday cruising!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Stamina Wireless Headphones WHCH500/B will get no complaints from me. Right out of the box, they were already partially charged and therefore only required about an hour to become fully charged. The pictorial instructions are universally easy to comprehend. Connecting to my Bluetooth device required me to simply press the power button for 7 (seven) seconds to start the pairing process. The same power button pressed for 2 quickly times activates the voice activation feature to make calls with voice command. Receiving calls is done by pressing power/phone button. The volume control can also advance or go back to the previous music selection. The volume is sufficient for enjoyable listening, but there are no bass or treble controls. The ear pad material is soft enough for comfort, but is a bit small for my big ears. The Sony Stamina Wireless Headphones WHCH500/B is made for your basic everyday cruising around the city, when time for music is available.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Fanstatic Simple and to the point

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great set of headphones. Lightweight, easy to wear and setup. - Takes about 30s to get this connected to any of your mobile devices, or a computer that supports blue-tooth. (Take you more time to read the instructions, then it does to setup). - Loud... for a small to medium size of headphone, these pack a punch right out of the gate - Ear pieces rotate, which make it GREAT to store FLAT in a backpack or a drawer, or while on a shelf during charging. Maybe be a bit large for smaller children, but teenage and above should be fine in size. Cons: - The headband is a bit stiff, and doesn't flex much. - Took a few seconds for it to power up, and the LED's are on the size, while the button is on the bottom. Just took a moment to realize it did turn on. - These are NOT really designed to work out... these are to enjoy music, audio with while you are out and about, maybe at a desk. these are a bit bulky for jogging or any intense work outs.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    OK but U can pay more $ for more features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact sized over the ear headset. Also lightweight. No noise cancelling or extra bass features here. Used it to listen to Google Play Music free radio stations on my Toshiba Chromebook 1, with no issues. Also worked fine on a Pixel phone. Sound volume could be higher IMHO. Product is suppose to work with the Google Assistant. Only problem is my phone and Google Home Mini are in the living room of my condo, so no real way to test this feature. Didn’t have to use a pairing code to get set up. There is no cord to use as a wired set up in case Bluetooth goes down. I’m not too excited about this but YMMV. If U can afford to pay more, Sony has other models just so U know.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great headphones for the money

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have the Sony quality for a great price. I have a $300 pair of Sony headphones that do have a couple more features such as bass boost (which I don't use) and noise cancelling but these smaller lighter headphones offer the same quality for a third of the price. Very comfortable fit and very good sound. The battery life is AMAZING!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot connect to other devices through bluetooth. Since this is wireless, it is totally useless.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Sony always delivers

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the bad thing i can say about these headphones is that they feel a bit cheep but for the price i understand why. The sound is great Sony always delivers and has a nice deep bass. Like i said for the price they are good value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working one after I brought it and it's like waste of money for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keep disconnects. Ears willl get pain. Cant use morw than feq mins

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly didn't even turn them on cause they were so uncomfortable, returned right away

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gib44, we regret to hear that the unit had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work with Skype app or any conference apps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poot quality..not working fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one ear has sounds most of the time...sound not balanced

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too bulky

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality and too bulky. Very noticeable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible w/ my smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible, but true. Not compatible. I was so surprised.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Decent mid-range headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH500 are a nice, very basic set of over the ear headphones. They are lightweight, feature simple controls, and offer great battery life. Unfortunately their lightweight and plastic feel make them seem cheap. One nice feature is the headphones pivot so they lay flat, perfect for storing them in my laptop bag. Sound quality is above average, but nothing spectacular. I recommend these to someone looking for a midrange set of headphones with great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best value on ear bluetooth headphones with voice

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're after the best value bluetooth on ear headphones, the Sony WH-CH500 are perfect. They offer great audio (good bass, treble) and good noise isolation. Battery life is rated at 20 hours. I haven't used them that long (yet) but that's more than enough to get you through a day of use (or a really long flight). They paired easily with my iPhone but if you use Android they have NFC pairing. It's not fully clear in the description or package but these have a mic and you can use them for voice calls as well. Highly recommended. Not really important, but made me smile, the pairing voice has an English accent which sounds cool.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sound, limited connection

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-CH500 Bluetooth/NF headphones. My first impressions while unboxing was, they looked good, feel solid, and fit my ears much better than some others. It seems most on ear headphones don’t pivot enough to set flat against my ears, these do. Here’s another product that for some reason does not come with a charger. It comes with a charging cable that is 23” long. How a cable under 3 feet is even considered is beyond me. The volume of the headphones seems to be adequate for most listening. The bass response is good for on ear headphones. They reproduce bass down to 25Hz. They do not allow for a direct connection with a cord so Bluetooth and NF are your only choices. The overall sound is on par with headphones at this cost. They pair with only one source at a time. They can pair with up to 8 devices, but only 1 of them will be used at a time. They have buttons for skip forward/skip back/volume up/down, power/Bluetooth pairing/answer, as well as a standard micro USB charging port. I did not test the high end. Since I can no longer hear the high end, my comments on what they reproduce would not be valid. I can tell that they are producing highs well above my ability to hear. I tested the Bluetooth range out to 35’ with no dropouts. Beyond that the sound began dropping out. This was with normal wood frame household walls between the stereo and the headphones. Solid exterior walls could reduce the distance. At this point I’ve been using them for about 4 hours. When you first turn them on you get a nice soft female voice in your ears that says, “Power on, Bluetooth connected. They call both Bluetooth and NF, Bluetooth as far as connection goes. I would like to see them pair with more than 1 device at a time. I have others that connect to my stereo and my phone at the same time. This allows calls and music to be from different sources. I would also like to be notified in some way of the power level remaining. Using them as a headset for my phone was less than acceptable. They do work, and with some people they will not have an issue with audio dropouts in a call. I on the other hand replace my phone when it starts doing that. Being a little older I still remember the days of phones with cords. So when my cell phone starts dropping sounds, it gets replaced. If you are considering these for use as a phone headset, go to a store and try them out first. For the price you can’t go wrong if you’re looking for some great sounding cordless headphones.

    I would recommend this to a friend