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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 716 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. Easily adjusts to be comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is so crisp,along with the fitness of the thighness

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If they were a little more comfortable I would’ve given him five stars. The sound quality is very good especially for the price. I was thinking of returning them but I decided that $100 more for comfortable wasn’t worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice headphones for talking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to be able to use on cell phone for long conversations. The fact it states 20hr. use per charge was a huge selling point for me. They work great, conversations are clear & have never lost a connection. Also the volume control works well & charging is pretty fast. Have these over a month now & no complaints. Worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Surprising

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall really good. Feel hard to break in (build-wise). But excellent crisp sound quality for price range. Good as an emergency pair to have around. Or if you want to get for kids. The price is perfect that if broken won’t bother you too much.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Brand for Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with the extra bass. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, comfortable fit, no outside noise noticed

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Decent bluetooth solution

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these Bluetooth enabled headphones to use with our home theater setup. I have hearing problems and using a headphone while watching a movie for me is pretty much a must. I already have a set of Sony noise cancelling MDRZX110NC on the ear headphones, these are the cheapest NC headphones Sony makes and they are wired so I’ll be comparing the two. I was really surprised how light these were considering they are wireless, and have a 20hr rated listening time. These are almost exactly the same as the wired set I have. The headband seems a lot stiffer and the adjustment sliders are a lot further up on the band than they are with the wired pair. The wired pair feel more comfortable to me as the headband isn’t quite as tight and more flexible. The ear pads are almost identical between the two so there’s not much difference between them for padding comfort. They both have 30mm Neodymium Drivers so there isn’t much difference between them speaker wise either. Both headsets fold up for travel and storage, the wired set let the headphone pieces rotate and turn upward where the wireless set only rotate for flat storage so the wired set are a lot more compact for travel. The sound quality between them is almost identical, for me there’s not much difference, but the wireless set won’t go as loud as the wired pair but I don’t need max volume with the wireless pair anyway. The lows are pretty good, plenty of bass and highs are crisp, I can at least hear everything going on during a movie with either pair. The noise cancelling on the wired pair works pretty good, but being these are the low end of their line the noise cancelling isn’t as strong as their high end models, but it is noticeable when comparing the two. Now the main reason why I wanted the wireless is pretty obvious, not having to worry about the cord is a huge help. I have a Bluetooth transmitter hooked up to our HD projector and already use it to connect to our Bose Bluetooth speaker. The transmitter I have works with two devices simultaneously and I can listen with the headset while everyone else can hear through the speaker. Or I can watch silently in the evening without disturbing anyone. The headset connected to the transmitter easily the first try, and there’s almost no sound lag “if any”. The range on these is outstanding, the transmitter I have is a high powered one rated for 60m and I have no problem leaving the room and going to the other side of our house with no signal loss. I’ve also paired these with my Samsung S8+ and made a couple calls, the sound is nice and clear and everyone I called said they could hear me perfectly. This helps a lot for me as I don’t have to be wearing my hearing aids “also Bluetooth enabled” to make or receive calls. Plus I can answer calls using the power button by just giving it a quick tap to answer and another tap to end the call . The main disadvantage I found with this headset is you cannot use them while they are charging. Not sure why Sony did this, as it would be nice to be able to charge while wearing just in case you forget to charge them or have been using the for a long time. I haven’t worn them for the rated 20 hours, “don’t plan to”, but have to make sure I keep them charged up for use. I have plenty of long USB cables that would work fine while to charge and use at the same time, so I’m pretty disappointed not being able to do that. In all these are a decent set of Bluetooth headphones, not great, but good enough if you are like me and have hearing problems and want a solution to help hear movies, videos, or to make phone calls and not shell out a ton of money for a high end set. There are a lot of under $100 headphones out there and I'd do a lot of comparing to see which ones meet my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting it to my smartphone (bluetooth 2.1) was quick and easy. Music quality and bass: Good and enjoyable, with simple sound controls on earcup. Although in general wireless headphones have variable amounts of latency, I don't feel any latency problem when watching a video or a movie, so it feels normal. It is good sound at that price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound, comfortable and so nice to be Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, nice, good quality. I will buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This babies rock! Good bass, good treble, great battery

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Good comfort and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and have good sound quality. Sound is not loud enough when on airplanes and would for them to be a bit more compact but overall a good purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them sound and they área really comfy. Would.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear and great sound. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. Great noise reduction. Very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Nine sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bluetooth works great with good sound and clarity

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Super comfortable. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great handphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable the battery last long....

    I would recommend this to a friend
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