Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 6428314
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Worthy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones worked out pretty well the function of some of the multiple point pairing is sometimes a bit sluggish while using screen readers as I am but the overall experience is not terrible at all they offer a decent way of changing the EQ which helps make music filled more rich I have been confused between these and the momentum 3 as before they came out the momentum threes had a good value proposition as you could use USB c and the only downfall for the momentum free was that it only offer 17 hours whereas the XM for offers anywhere from 20 to 30 hours give or take I do think that sometimes they slide off my ears a little too easily but well see how it turns after some adjustments as it might be the way it lays on my head another thing is that song called quality is not extremely the best but does sound pretty clear where people could understand what you are saying maybe some updates will tweak to make that better but the main thing is it is a good overall worthy opponent in the headphones arena and I would say between this and the momentum three those two seem to be really good headphones the only thing that the nc700 have to offer is better audio quality because it has more Mike's but the sun profile for the x and 4 is pretty good for listening to music and having clarity in using screen readers either on a laptop or a phone and still will have some experience learning more about it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TLHershi, you definitely made the right choice with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your feedback about its name. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Very High Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are absolute amazing. By far the best headphones I have ever had. I honestly cant really find a downside to them. Battery life is great, quite durable, high sound quality, fast connection, good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamdenM, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
The best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever owned in my entire life. Its light weight and durable for long wear and the sound quality is next level tech . Truly essential for any creative .especially if you have piercing its so comfortable over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scarlet,
Awesome! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
best headphones i’ve tried yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.going from airpod pro 2nd gen’s to these is a religious experience. I didn’t even have to touch the EQ for me to notice the quality difference right away. happy with my purchase and i’m sure in a few years i’ll buy the newest pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerW,
Thank you so much for sharing your amazing review of the WH-1000XM4 headphones!
We are immensely pleased to hear that you are so happy with your purchase.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Wireless for audiophiles
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. So comfortable. I don't need to charge them for days at a time. Good eq, not overwhelmed by bass like beats. Highly recommended for audiophiles wanting to go wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gregphomet, That's awesome! We are glad you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Small But NecessaryUpgrades from the Xm3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is my favorite. It provides the best noise cancelling in the market, has superb comfort, and an app that doesn't drink. It is definitely a bass heavy sound signature to start but the app allows for in depth eq adjustments. Included, you can now use the eq with ldac so that's a huge bonus. The touch controls work great, the headphones now pause when you take them off and auto start when you put them on. The call quality is far superior to the 3s. Overall, these headphones are well worth their price. I use them 5 to 6 hours a day at the office and am more than happy. Also I wear glasses and have big ears if you're worried about that. No comfort problems at all.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Well rounded premium headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are phenomenal. They are surprisingly comfortable for extended use, included case and accessories are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan,
Perfect! We're thrilled that you are enjoying the sound quality, battery life, comfort, and supplied accessories of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great build quality/sound, meh touch controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal build quality, great sound. The swipe controls on the side of the headphone arent my favorite. I miss physical buttons. In the pursuit of sleek build design, everything has become touch-based but its a big finnicky. Dont have to use them if you dont want to. Overall love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoydS,
It is fantastic to know that you overall love the Sony WH-1000XM4 headphones, especially their phenomenal build quality and great sound!
We certainly appreciate your candid feedback regarding the swipe controls versus physical buttons. We understand that while the touch-based design offers a sleeker profile, it can take some adjustment. We value this insight as we continuously work to balance design with ease of use. Thank you for your wonderful 5-star review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Excellent Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Sony headphones after reading positive reviews. They haven’t disappointed and the noise cancelling feature seems better than my AirPods. Time of use after charging is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerH, thank you for your positive feedback!
We're thrilled to hear that you are enjoying your Sony WH-1000XM4 headphones. Your appreciation of the noise-cancelling feature, especially in comparison to your AirPods, is greatly valued. We're also glad that the battery performance after charging exceeds your expectations.
Your satisfaction with our product is our top priority, and your review encourages us to continue delivering high-quality experiences. If you have any further feedback or need any assistance, please don't hesitate to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality, Weight
Best of the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones with ANC. Period. Comes with a case and usb type c cord. (Could be longer). Light weight and comfortable on the ears. You have download the app on the phone to fully utilise all the settings. At 279 it is really excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyro,
We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the supplied cable is greatly appreciated. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Works great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design is beautiful, sound quality is superior, and fits comfortably on my head. What’s there not to like. Sony lives up to its esteemed reputation once again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GH98335, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Value and Most Features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest head phones I have owned to date. Features I never knew I would need; stops my movie when someone talks to me and restarts with he tap of a button on the earpiece. great sound canceling and crystal clear audio.
I would recommend this to a friend - Pros mentioned:Sound quality
Great noise cancelling and aound quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really great especially the noise cancelling. Download the app for more enjoyable customization and experience. For calling, it's allright but not spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MervinD,
We are happy to hear you are enjoying the great sound and noise canceling of your WH-1000XM4! To help improve your call experience, we recommend ensuring your firmware is updated via the app and keeping your phone at least 50 cm away from the headset during calls to reduce potential interference.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work very well, I love them! Noise cancelling is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PintuG!
Thanks for taking the time to leave a review. It is fantastic to know that you love your WH-1000XM4!
We appreciate you sharing how well they are working for you, especially when it comes to blocking out the world around you.
The WH-1000XM4 includes Speak-to-Chat, which automatically pauses your music when you start a conversation, and Multipoint connection, allowing you to pair with two Bluetooth devices at once for easy switching.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Perfect headphones for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a lot of headphones. Sony, Bose, KEF, Sennheiser, Audio-Technica, B&O, Klipsch. Some wireless, some wired, some with noise-cancellation, some without. Open-back, close-back - like I said, a lot of headphones. Day-to-day usage, I've been using AirPods since December 2016, and then AirPods Pro in November 2019. Been using those as they're insanely convenient and sound good for what I use them for. The Sony XM4 is by far the best set I've ever used. Incredibly comfortable, fantastic sound, decent but not overbearing bass, a comfortable soundstage, and the best noise cancelling I've ever had. The trade off that is losing Apple's convenience factor and Spatial Audio is more than made up for with just how great these sound. Bonus points for 3D Audio (if you can find it) and the customizable EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpeter,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Killer Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are 1 of the best headphones I've owned with a great sound and comfortable. Do yourself a favor and get a pair of these killer sounding over the ear headphones. The app is a great addition and very user friendly. I was going with the X5 but don't waste the extra money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDNICO,
Great! We're thrilled that you like the sound quality, comfort, and dedicated app of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for sound and very comfortable to wear. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user852425,
Thank you for choosing Sony!
We're elated to hear that your WH1000XM4 Headphones are great for sound and very comfortable to wear. We truly appreciate your positive feedback and recommendation!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Nice set of noise canceling headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scruffybuns, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Went wireles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time had come to upgrade from my trusted wired Bose noise cancelling headset to a wireless version. After some research it became clear that for the most part a decision between Bose and Sony was just about a toss-up with each having features that would apply to specific users. I went with the Sony due to some sharp pricing, longer charge life and a "killer ap" the headphones turn off when removed. In use, I am not disappointed with my decision, they are comfortable for extended use, even without noise cancellation do a great job of keeping noise out and provide an excellent listening experience. Have not yet had the opportunity to test battery life but don't see myself ever testing the upper limits of battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dealzguy,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Crystal Clear Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible. The sound quality is amazing, the noise cancellation does exactly what it’s supposed to do (and does it with the touch of a button), it has great bass and solid high notes. The range is very impressive (I don’t have an exact measurement, but I have never lost sound/connection from all around my home while multitasking). The battery life is more than sufficient. It’s more than enough to last an entire work day before you will need to charge your headphones. Overall, a great set and worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM4, JessieM. We are really happy to hear that you’re enjoying the amazing sound quality, impressive noise cancellation, powerful bass, and clear high notes. It’s great to know that the wireless range supports your multitasking around the home and that the battery life lasts you through the entire workday. Your satisfaction is what motivates us, and feedback like yours encourages us to continue delivering standout audio products. Thank you again for your recommendation and for being a valued Sony customer.
Best regards,
Gus
Sony Social Media Team