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Customer Ratings & Reviews

Your price for this item is $144.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1604 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,604 reviews
  • Rated 5 out of 5 stars

    Big Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound for the cost. I have owned more expensive headphones and these are just as good, if not better. I absolutely love their oversized ear cups which I blieve contribute to their sound quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get yours now!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this during the Black Friday Sale. I definitely recommend this. It has a very slick and great design. The sound is amazing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sephiroth, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone la are really light weight and have amazing sound. I use them outside when riding on my lawnmower and can still hear my music perfectly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasL,

      That's fantastic to hear! We're thrilled that the WH-CH720N headphones are proving to be the perfect companion for your outdoor activities, even with something as demanding as a lawnmower. The combination of lightweight design and amazing sound, coupled with effective noise canceling, truly allows you to immerse yourself in your music. Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Just as good as beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great quality audio for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BasedGodPanda,

      Thank you for choosing Sony!

      It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Resilient

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great, holds up well, durable. She's not exactly delicate with them and they still work!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicB,

      Thank you for your 5-star review of the Sony - WHCH720N! We're really happy to hear they've been a reliable companion for you. It's great to know they continue to deliver strong performance and durability, even with everyday use. We designed them to combine clear sound, comfort, and resilience, and we're thrilled they're working so well.

      Thank you for your support and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    very comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little challenging to connect to my Sony receiver but that is probably more an issue with the receiver than the headsets themselves. Very comfortable and adjustable, I use them when exercising so the whole house doesn't hear my movies playing in the background. Sound is very good. Charge seems to last awhile, I haven't timed it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mamadragon96,

      Thanks for sharing your experience with the WHCH720N headphones! We're happy to hear that the sound quality, comfort, and battery life are working well for you. Using them during workouts to keep things quiet around the house is a smart move! If they connect successfully to other devices but not to the receiver, you might need to check the receiver's specifications.

      Thanks for choosing Sony!
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Best of the. Best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got to say, this over-ear headset is the real deal. It's like a symphony of excellence for your ears. First off, noise cancellation is top-notch; it's like stepping into a quiet oasis even in the midst of a storm. Five stars for that, no doubt.Now, let's talk sound quality. I'm a big fan of music, and this headset delivers a rich, immersive audio experience. Crisp highs, deep lows, and everything in between – it's like being in the front row at a concert. Five stars again!And when it comes to wearing comfort, they've nailed it. These headphones are so cushy, it's like a cloud hugging your head. You can wear them for hours without feeling a hint of discomfort. Yep, five stars for wearing comfort as well.Honestly, this headset is a triple threat – noise cancellation, sound quality, and comfort all in one package.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BalajiS,
      Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We are very pleased to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Banana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I really enjoyed this product i definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmerA,

      Thank you for your 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're enjoying them and you'd recommend them to others. Your feedback mans a lot, and we hope the headphones continue to bring you great sound and comfort every day!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound sound quality! Noise canceling works great. Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HTwsa,

      Thanks for these fantastic five stars!

      We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.

      We appreciate you choosing Sony.

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Evan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of head phones - sharp sound quality, efficient noise canceling, ability to use noise cancelling and ambient sound function, good quality during phone calls, fast to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones synced very nicely to my phone. When I put them on to listen to my playlist, they are noise canceling, and all I hear is my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Disappointed,

      Thank you for choosing Sony!

      We're thrilled to hear that the WHCH720N headphones synced effortlessly with your phone! It's fantastic to know that when you wear them to enjoy your playlist, the noise-canceling feature significantly enhances your listening experience, allowing you to immerse yourself in your music. We're confident you'll enjoy your headphones for many sessions ahead!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm actually upset with myself that I didn't invest in these sooner, I've never tried noise cancelling headphones before and honestly the price was a bit much. But I was gifted some Best Buy gift cards for Christmas so i figured why not? These things are ridiculous, I put it to the ultimate test just last night, listening to some music in my living surrounded by my 6 children and i heard absolutely nothing but the music. The bass is awesome, the backgrounds are crisp yet subtle. And it links up to my Sony NW-A45 automatically, I love it!! I think I'll get a second set to leave at my job, if youre looking for a good set of noise cancelling headphones that won't break the bank this is for you!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi darrjon, it is nice to know that you love our WHCH720N! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    My son's jaw dropped when Noise Cancel turned on

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted some a noise cancelling headset to use while traveling with the team to college sporting events by bus or airplane, and these fit the ticket at a great price compared. It's Sony and they know audio equipment inside and out, making this a far better choice than some of the other overpriced brands out there. Quality & Performance!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Screamscape,

      Awesome! Thank you for the purchase and we're glad to hear that you like the noise canceling and quality of the headphones. Your positive feedback is greatly appreciated. Thank you for supporting Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    My girfriend loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend wanted over the ear headphones with soft cushions and noise cancelation and she has been very happy and with no complaints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Matt,

      Thank you for choosing Sony!

      It’s fantastic to know that the WHCH720N headphones are bringing your girlfriend both comfort with their soft cushions and true happiness with their noise cancelation. Hearing positive feedback like yours motivates us to keep delivering audio experiences you can rely on. We hope she continues to enjoy her headphones to the fullest!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Light and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones are great for long use and the noise cancellation is awesome. Would definitely recommend getting

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Retrogamer,

      Thank you for choosing Sony!

      We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and great customer service and clean

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LexusM,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying your WHCH720N and that you had a wonderful experience with Best Buy, including their great customer service and clean store environment. Your kind words about both the product and the service provider are truly appreciated.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed, and for a good price. The pairing was a little clunky at first, but it's been working fine since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLDA,

      We're pleased to learn that your Sony headphones were just what you needed and offered a great price—thank you so much for your positive 4-star review! While pairing can sometimes take a moment, it's wonderful to know your headphones have been working reliably since. Lightweight comfort and dependable audio are standout features of the WH-CH720N, designed to make everyday listening easy and enjoyable.

      Thank you for choosing Sony—wishing you an enjoyable day!
      DiegoV. Sony_US

  • Rated 4 out of 5 stars

    Solid buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertH,

      Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them the noise canceling is top tier would buy them again and they are in a good price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CWA04,

      Thank you for your 5-star review of the WH-CH720N headphones! We're so glad to hear you're enjoying the exceptional Noise Canceling performance. We engineered these headphones to provide a high-quality listening experience by blocking out ambient sounds, so you can fully immerse yourself in your music. It's great to know that this feature, along with the comfortable fit and excellent value, has made such a positive impression on you.

      Thanks for choosing Sony. have a great listening day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Works well, priced well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.

    I would recommend this to a friend