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Customer Ratings & Reviews

Your price for this item is $144.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1610 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,610 reviews
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love!! Not as loud as i would prefer but you can adjust the volume to your likeness in the app and that’s very handy. Very comfortable. I wear mine to the gym daily. They dont slip when i’m running, bend over, or lifting. The noise canceling is top tier! Battery life is amazing (I cant tell you the last time i charged them tbh). Easy to connect and functionality is very easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dreka, Thanks for the 5-star review. We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone for the price. Music is loud and clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JonathanS,

      Thank you for choosing Sony!

      We're truly heartened to learn that you’re enjoying your WHCH720N headphones’ great value, loud music, and clear sound. Thanks for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great with all my devices! I use them on my iPhone and iPad and works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Char!
      It brings us great satisfaction to hear how seamlessly your WH-CH720N headphones connect across your devices!

      They are designed with effortless multi-device pairing and crystal-clear sound in mind, so you can enjoy your audio no matter what you're using.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    You get what you pay for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom line: great headphones at a very affordable price. These aren't the best noise cancelling headphones out there, "noise mitigating" would probably be more accurate, but they definitely cut out ~70% of background noise. Probably wouldn't be great on airplanes, but for studying/writing these have been great. Battery life was pretty surprising, I didn't expect it to last as long as advertised. They charge fast, last forever and maintain really solid sound quality. Cons: The only thing I wish was different was they don't fold up so transporting them is tricky. However, this was stated in the product description so I can't really complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super headphones and excellent sound quality. Noise cancellation is good for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShaunJose,

      We are immensely pleased to hear you're enjoying your WH-CH720N headphones.

      It's wonderful to know that you're impressed with the sound quality and that you find the noise cancellation to be excellent for the price. We designed these headphones to provide a great listening experience with effective noise canceling, offering incredible value in their class.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Great buy for the price point!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point these were at I wasn’t expecting much, however the sound quality was a bit better than I expected. The noise canceling and ambient noise settings work really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DominicB

      Thanks for the review! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great purchase for the money spent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap, stay on my head, and are never too quiet. I will probably be sticking with this type of headphones forever if they're always this good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she loves it. Originally have gotten her those wireless Beats Studio Pro and she hates it. So I took that one back and got her this Sony headset. She loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have really enjoy using them. i love the wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BridgettM,

      Thanks for the awesome five-stars score! We're excited to hear you're enjoying your WH-CH720N wireless headphones that much. Have you already installed the Sony | Sound Connect app? Give it a try and enhance your experience even more!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Headphones from Best Buy. Great service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these headphones so that my husband could watch football games and baseball games , sometimes all day. Allowing me to listen to music or watch movies on my phone while I’m cooking cleaning or relaxing. It has saved angry feelings. Improved life wonderfully. They are 100% reliable headphones, easy to engage with the tv, and are comfortable. Great buy! Great sound! Even good for opera in the internet! Our first shipment was stolen in minutes from doormat. Best Buy sent us a second!!!! They were wonderful, beyond what expected!! Heroes to me. We got them first day we ordered!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LindaB,
      Wow! Thank you very much for sharing your wonderful review of our Sony WHCH720N. We are truly happy that you are pleased with the overall quality and performance of your WHCH720N headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Marco Sony_US

  • Rated 4 out of 5 stars

    Pleasently Suprised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great casual use headphones! Clear audio, crazy battery life & the companion adds a lot of features. The noise cancelling could be better, don't expect this feature to be perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamonG, thank you for taking the time to share your thoughts on the WH-CH720N headphones! It brings us great joy to hear that you appreciate the clear audio and impressive battery life. We're also glad you find the companion app helpful in enhancing your listening experience.

      We understand your feedback regarding the noise cancelling feature. We continually strive to improve our products based on valuable insights like yours. We recommend ensuring that the headphones fit snugly over your ears for optimal performance. Additionally, using the ambient sound control feature on the Sony | Sound Connect app, can help tailor your experience to your surroundings.

      Thank you for choosing Sony and for your feedback!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone goes over the ear, which I prefer in a headphone. The cushion is soft, and doesn't bother the ear. The headband part has small cushion too for the top of the head. The overall sound quality is great! Nose cancelling is great too, not completely blocking out loud noises but enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LovediT, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Outstanding Noise Canceling at this price range!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, these are OUTSTANDING. Took them on a flight, and just really good noise cancelling. Comfortable too, and I have large ears. Sound quality is good enough, you can tweak in your 'Headphones' android app - bump up the mid-highs a bit for more clarity in the 3000 to 6000htz range (based on reviewers comparison to fancier XM4s). But I mainly got these for the noise canceling aspect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Fire product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite buy a new pair every year just because

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleS,

      Thank you for the review,

      It's fantastic to hear you love the WH-CH720N headphones so much! Your consistent positive feedback means a lot to us.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Work great! Noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Julia!

      We are so pleased to hear that you love your WH-CH720N headphones and that they are working great for you. It's truly rewarding to know that you find the noise canceling to be awesome. We designed this model to provide a clear and distraction-free listening experience, and it brings us great satisfaction to know that we have succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Very comfortable and great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something for when I was at home chilling and listening to music. They are very comfortable and lightweight. The bass is also very good and the sound quality is overall very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JazielR,

      Thank you for sharing your experience with the Sony WH-CH720N headphones. We're delighted to hear that you find them perfect for relaxing at home and enjoying your music. It's great to know that their comfort and lightweight design enhance your listening experience, and that you're impressed with the rich bass and overall sound quality. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Larry satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these sony headphones im old school but when i got them set up they are greattge sales people were totally great couldn't ask for better service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larrys,

      Thanks so much for the kind words! We're glad to hear you're loving your WHCH720N! Old school meets top quality sound. Big shoutout to the sales team for delivering the kind of service you deserve! Enjoy every moment with your new gear.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-CH720N: epic bass, cozy fit, great ANC. Battery lasts ages, but build’s basic. Love the vibe for music and chill!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArturoM,

      We are so glad to hear you're enjoying the epic bass, comfortable fit, and effective noise cancellation of your WH-CH720N headphones! It's fantastic that the battery life is meeting your needs and providing a great experience for your music and relaxation. We appreciate you sharing your positive feedback!

      Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    All perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device one of the best ones i have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HassanC,

      Thanks for this amazing feedback on the WH-CH720N headphones! We're delighted to hear you consider them one of the best devices you've ever used.

      It's truly rewarding to know that our headphones are providing such a great experience. We hope you continue to enjoy the sound quality and noise cancellation.

      Thanks again for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loved these as a gift! Used them more than his Apple AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradB,

      We're thrilled that your son is so happy with the WH-CH720N headphones and that they've become his go-to choice. We hope he continues to enjoy the excellent sound and noise-canceling features.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global