Customer Ratings & Reviews

Thank you so much for sharing your feedback, PATRICIAB! We're thrilled to hear that you find the WHCH720N very comfortable and that you're enjoying the great sound quality. Your satisfaction is our top priority, and it's wonderful to know that our headphones are meeting your expectations. If you have any other thoughts or wish to share more about your listening experience, we'd love to hear from you!

Thank you again for being part of the Sony family!

Best regards,
Gus
Sony Social Media Team

Hi, HopeS,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi Poison, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl

Hi CareneM,

We're thrilled to hear your daughter loves her WH-CH720N headphones and that they are still working great after six months! It's wonderful to know that we are providing a durable and enjoyable listening experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi CDBII, thank you for your fantastic review!

We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.

We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
Gus

Hi Jack, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi, NigoraA

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your daughter is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, she'll be able to enjoy listening to her favorite tunes for a prolonged time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hello Chris,

Thank you for choosing Sony!

We're thrilled to hear you're enjoying your WHCH720N headphones. The noise cancelling technology is designed specifically to reduce background noise in environments like airplanes, giving you a much clearer and more immersive listening experience. We're also glad you like the foldable design and carrying case, making them easy to take wherever you go.

Best regards,
-Fred

Hi MarkM,
Thanks for your feedback. We're sorry to hear your WH-CH720N headphones aren’t charging.
Let’s try a few things to get them working again:

1. If possible, try charging with a different USB cable or power adapter to rule out any issues with the accessories.
2. Take a look at the charging port on your headphones. If it looks dusty or dirty, gently clean it out with a soft dry brush.
3. Leave them plugged in for at least 30 minutes, even if you don’t see a charging light right away.
4. If you see a blinking red light or no light at all, try resetting your headphones by connecting the headset to an AC outlet and pressing the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously.

Feel free to check out the following link, we put together extra details there that might be helpful for the resetting process: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

If you’ve tried all that and they still won’t charge, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany

Hi RoddyM, Awesome! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl

Hi Hannya,

We truly appreciate your comment about our Sony Headphones! We're happy to hear that you find them comfortable to use. We always strive to deliver the best experience to our customers.
For gym use, Sony recommends the NW-WS623 model, which is waterproof and more suitable for such environments.

About the background noise that you can still here, it is essential to note that noise cancellation primarily reduces noise in the low-frequency band, such as train or airplane engine noise. Therefore, some ambient sounds may still be heard, particularly higher-pitched noises or voices.

But, if you are experiencing too much background noise, it could indicate that the noise canceling is not functioning optimally. Here are a few steps to troubleshoot this issue:

Ensure that the noise-canceling function is turned on.
Check for a software update and ensure that your headphones firmware is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
Make sure that the headphones fit correctly over your ears. The effectiveness of the noise canceling can vary depending on how the headset is worn.
Reset and initialize your headphones if the problem persists.

Reset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialization: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Thank you for choosing Sony.
Best regards,
- Stephanie

Hello EliS,

Thank you so much for sharing your experience with the WH-CH720N headphones! We're immensely pleased to hear that you’re impressed and found them to be such a great value for the price. Your recommendation means a lot to us. We always strive to deliver products that combine quality and comfort. Thank you for choosing Sony!

Best regards,
-Fred

Hello AlbertoO,

Thank you for choosing Sony!

We're beyond pleased to hear that you’re enjoying the WHCH720N! It’s fantastic to know that you appreciate the sound quality and the secure fit. We're committed to delivering exceptional products to our customers, and we're thrilled that you are having such a positive experience with our brand.

Best regards,
-Fred

Hi KristaB, thanks for sharing your experience! It's truly wonderful to know you're loving the Sony - WHCH720N. Great sound quality and a comfortable listening experience are exactly what we aim for. Enjoy your music, and thanks for being part of the Sony family! Regards, -Dominick

Hi HashanM, that's great to hear! We're glad that you are impressed with your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hello gvaz,

Awesome to hear you are enjoying your new Sony WH-CH720N. The headphones feature Dual Noise Sensor technology and an Integrated Processor V1, providing effective noise cancellation especially in low-frequency environments such as airplanes, trains, and offices. They are designed to offer up to 35 hours of battery life, allowing for extended use without frequent recharging. Additionally, the WH-CH720N headphones are ergonomically designed to be lightweight and comfortable, ensuring that you can wear them for long periods without discomfort.

Thank You for choosing Sony!
-Fred

Hi Phil. Thank you for your enthusiastic review!. This has been a good choice. We're thrilled to hear that you love your WHCH720 Headphones talking about the battery duration, the perfect fitment and quality of the product. We hope this continues to be an enjoyable unit for you!. Thanks for choosing Sony. -Milton

Hi linzkins9, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi, AnthonyV,

Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi DeonaC,
Thank you so much for your wonderful feedback on the WH-CH720N headphones. We're thrilled to hear that you find them comfortable and that you appreciate the amazing sound quality.

Thanks for choosing Sony!
Best regards,
- Stephanie