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Customer Ratings & Reviews

Your price for this item is $144.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1614 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,614 reviews
  • Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the battery its amazing, last long easy to connect to tablet, cell phone & xbox control

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unlocked, Thanks for the 5-star rating! We're glad you are amazed with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony head set

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best i have bought. The onl down side is thr mic when people call they can hear me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GerardE,

      Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that you are enjoying your headphones overall. However, we are genuinely sorry to learn that you are encountering some difficulties with the microphone functionality.

      To assist you in resolving this issue, I would like to kindly direct your attention to the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html. This resource contains a variety of helpful steps that you can take to potentially enhance the sound quality during your calls.

      We sincerely hope that the information provided will be beneficial to you and will help improve your experience with the product. Thank you once again for choosing Sony, and please do not hesitate to reach out if you have any further questions or concerns.

      Best regards,
      Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio for beginner audiophile. Very comfortable and no issues with bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess Sony_US

  • Best Buy Employee

    Rated 3 out of 5 stars

    Alright for the price

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were comfortable yet on the right muffs the plastic would hurt my ear. The noise cancelling would also be affected when I would move my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdOl,

      We're sorry to hear that the WH-CH720N headphones weren't a perfect fit for you and that you experienced discomfort and issues with the noise canceling performance. Comfort is key and we appreciate your feedback.

      The noise canceling feature is sensitive to movement and ambient sound changes, so it's normal for it to be slightly affected by head motion. However, if the effect is significant, it may be a good idea to check for a firmware update for the headphones, as these updates often include improvements to performance. You can do this using the Sony | Headphones Connect app.

      Thanks for considering Sony products.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy connection with computer and other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QuimetC, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a pair that was 5 years old and the noise cancelling is even better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CKman, Awesome! It's wonderful to hear that the noise cancellation has improved over your 5-year-old pair. Thanks for sharing your amazing feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Makes a great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my brother who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theresa,
      Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Help with hearing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great for my husband when watching tv as he is hard of hearing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhyllisN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product for my daughter's Christmas present she absolutely adore theme the sound quality is amazing as well as battery life and Bluetooth connectivity. Two thumbs up and a five star review for the Sony headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephL,

      Very nice! We're glad to hear that your daughter likes the sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony always make great products, these truly last all day with just one charge and they sound amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, Cjayy! We're glad you are enjoying your Sony wireless headphones. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for an international flight. The noise canceling worked perfectly and the included cable allowed me to use these, instead of the free ones given by the airline. 10 of 10, worth the investment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 69C10, We are glad to hear that you like the noise canceling feature of your new Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones for budget!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you're wanting to buy headphones on a Budget. Noise cancellation works well also, and the sound is great for the price. High recommendation for a budget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wellness365, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excelent device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this three months ago the quality is good, sound is also excellent and the most impressive is battery life I literally can uce them for all day and at the evening you will still have mo then 50% of battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Petro, We are glad to hear that you like the sound quality and battery life of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift for someone, but I heard it’s working good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AN01,

      Thanks for the review! We are delighted to hear that the product is delivering as promised! Designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or movie.

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 4 out of 5 stars

    Great set of cans!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of cans! Bluetooth works great and connects automatically after it’s been paired once. Sound quality is brilliant with a nice noise cancelling feature. Battery lasts a while without needing charge as well. For the price you can’t beat it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RolandS! We're glad you are impressed with your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Nice set for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good. I enjoy mine as they are a nice break from my AirPods. My husband loves them, he just got his own pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiltonC, we're glad to hear that you and your husband are enjoying our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Not bad for $100.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for $100. Sound quality and ANC are good. The headset sync well will my TV Bluetooth, minimal audio lag. They are light and comfortable, but do get a little sore after a couple of hours. I wish the ear cups were hinged for a more compact storage. But hey, for a hundred bucks, I'd buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JHH75, We appreciate your feedback and we are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    New headphones for pickkyp teen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my son. He has sensory issues and needed comfortable set that fit around his ears and great noise cancellation. He isbeyond happy with both. The sound quality is excellent too. 10/10 would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MaryE! We're glad your son enjoys them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Meeting my best expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound. I bought these for a long flight and they lived up to my expectations. I used the noise cancellation for the entire flight while sleeping, listening to music and watching several shows. My one wish is that they would fold up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasC, Thank you for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are thrilled to hear that they lived up to your expectations. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing sounds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds are so amazing makes me feel like watching action classical you name it movies in the theater. I am si glad that i pick this headset. It makes my everyday cool and chill i truly recommend this product. Good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeandroB, Thanks for sharing your amazing experience. We are thrilled to hear that you like the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US