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Customer Ratings & Reviews

Your price for this item is $144.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1622 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,622 reviews
  • Rated 5 out of 5 stars

    Good for the entire fam

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got there for my hubby and he loves them. He hadn't tried Sony headphones yet but I have a different version and he liked the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kipper,

      Very nice! We're happy to hear that your husband loves the Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Okay headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones and the noise cancelling feature The outside noise is dampened, but not totally gone unless you are listening to music My biggest problem is peeling of the cushions that fit around the ears. There are little black pieces everywhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hyfin, we're glad you are enjoying our product. We're sorry to hear that you have an issue with the earpads of your Sony unit. The earpads may be damaged or deteriorate with long-term use and storage. You can find this link helpful:

      https://www.sony.com/electronics/support/articles/00231437?utm_source

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great quality and value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Excellent sound quality and reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobbi, Thank you for sharing such an excellent shopping experience. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-CH720N Headphones. Your satisfaction with the high-quality sound and reasonable price of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear with outstanding bass and noise cancellation is the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnatanT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    A winner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these headphones. They are light and have good quality sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Kambu! We're glad she likes them. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great quality.fits well,light weight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful,noise canceling on the spot.great shape you can customize the sound that suit best for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DennisF, Fantastic! thank you for the amazing review! Good to hear you like the wonderful noise canceling, great shape, and a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, noise cancelling could be better but the overall compatibility with iphones works very well, the app also allows some awesome customization!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EthanL,
      Thank you for the 5-star rating! We're happy you like the functionality and features of the WHCH720N headphones. If the effect of noise canceling is not sufficient, please make sure the noise canceling function is turned on and adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really amazing. Very firm on the ears. If you charge it for just a few minutes, will literally last for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PEeep,
      Awesome! It's wonderful to hear that you are having a great time with your new Sony headphones. We really appreciate that you like the comfortable fit, fast charging, and long battery life of the unit. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones were amazing! the sound quality awesome. they were very comfortable on my ears. the only downside is that they dont come with a storage pouch and arent able to fold them to be put away when not in use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ernesto, We're glad that you like the sound quality and comfort.  Sony values the opinions of customers and is always striving to provide the best experience possible.  Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone have great sound and battery life. Owned a pair of Beats prior to purchasing these Sony’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, JermaineJ! We are so delighted to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, great sound. my son is really enjoying his new headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DayanaG,

      That's great! We're happy that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    good headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice. The sound is great and the battery lasts a long time however, the noise cancelling could be better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffL, Glad you like your new headphones. Make sure to keep your device up to date to enjoy and its features.Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. The quality materials and sound is amazing. I enjoy the ability to adjust the sound as well. 100% recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatashaR, Fantastic! We're so glad to hear that you love the built quality, amazing sound, and the ability to adjust your sound preference using the Sony headphones connect app. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Reliable Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound quality and noise cancellation. Can be a little difficult to connect but overall very good headphones!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recent purchase.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my current headphones. They work well noise canceling works well. It’s a good product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BLCR, Thanks for the the wonderful feedback! We're glad you like your new headphones. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Magnificent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, reliable, and also durable. Highly recommended to anyone looking for some low cost and great quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoZ, We are glad to hear your experience with your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hard of hearing and I wanted earphones to use with my CD player. These work perfectly for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SallieO, We are glad that your new Sony wireless noise canceling headphones work perfectly for you. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Xmas gift for my daughter. She is very satisfied & pleased with this product, especially noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aquapolo,

      You made the right choice! We're thrilled that your daughter is enjoying the noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this to exchange it for a different color. Great purchase, however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RyanC,
      Thank you for your purchase and we're glad that you are satisfied with your purchase. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony WHCH720N Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older set of Sony wireless that were twice the price, these are really just as nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianK, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US