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Customer Ratings & Reviews

Your price for this item is $144.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1622 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,622 reviews
  • Rated 5 out of 5 stars

    Sony Over the ear Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very good. I listen to a lot of Classical music, the sound is very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tommy, Awesome! We're so happy to hear you love the incredible audio of these headphones and you are having an enjoyable listening experience, especially to your favorite classical music. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-CH720N. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Daughter LOVES THEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave them to my daughter for Christmas. She loves them. States the noise cancellation is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WollyTown, We are thrilled to hear that your daughter lover her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for a great price. Only spent a little for quality pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheRod,

      You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Phenomenal Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are phenomenal. I love them and use them all day. They have very good bluetooth range and the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rippusoff, Awesome! We are so glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony blk headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too loud, yet clear sound with a decent amount of bass. The fit is comfortable around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodneyD, We appreciate your feedback. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones bought them as a gift for my mom for Christmas she absolutely loved them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexC, That's awesome! We are thrilled to hear that your mom absolutely loved her Sony WHCH720N wireless headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Fantastic noise blocking

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic. They drown out 2/3 of the noise from my riding mower. Great sound too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mountainmanrb, great! We're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 2 out of 5 stars

    You get what you pay for. Bad Bluetooth connection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for an employee in our office who needed some new headphones for their work and calls they do. We were hoping for a simple solution at a reasonable price. So we weren’t expecting anything amazing. However we are consistently having issues where it drops Bluetooth connection during a call which is highly annoying. It happens more often then we would like. The mic on the phones are also below average for sure. Overall we’re not very happy about our purchase and have since purchased new headphones for her.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChandlerD, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of the Sony unit. Please isolate the issue by following this link:

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html#

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love it he is using all day, the quality is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Ovellon1972! We're glad your son loves them. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Nice noice canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and does well with noise cancelling. Helpful for people with ear piercings and for during long car rides.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaraF, awesome! We're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Works well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well for setting live stream volumes at our small church.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, RonaldM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headsets

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headsets!!!! i wish i knew wherei can lower the bass. It is much to deep for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelC,
      Nice! We're glad that you like your new WHCH720N headphone. To help you familiarize with your headphone's parts and functions, please check these helpful links.

      Location and function of parts
      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

      Sony | Headphones Connect
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00269130

      I hope this helps and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent product I will recommend it to anyone Best Buy is the best for Electronics.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewP,

      Awesome! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, cannot beat it for the price. Second pair in the last four years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulC, That's great to hear! We are glad that you like your Sony wireless noise canceling headphones. Your continued support means so much to us. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. The sound is great and they feel comfortable on my head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan408, Thanks for sharing your experience. We are glad to hear that your new Sony wireless noise canceling headphones worked really well. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s excellent product at this cost.This is my first Bluetooth device and I love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NitinA, Thank you for the 5-star rating! We're pleased to hear you're satisfied with your first Sony Bluetooth headphones. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Try these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, and sturdy design. Comfortable on the head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinaD, We are happy that you like the sound quality of your new Sony WHCH720N headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Samsung headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone ever quality sound superior comfort good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorty, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones! Comfy and light. Noise cancelling on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaiM, Thank you for this wonderful review of your WH-CH720N. We're glad you love the super-comfortable lightweight design, sound quality, and excellent noise cancellation of your headphones. Your assessment is spot on, whether you're working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable, and with up to 35 hours2 battery life, you can wear them for longer without needing a break. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is super clear very comfortable to wear even when running

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KrystalS, Thanks for the positive feedback. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US