Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I was looking for a headphone set with heavy bass to them. I like bass.I don't care much about mids and highs I just want to hear the bass drop and THESE ARE NOT IT. When listening to the demo, I mentioned that the volume wasn't very loud at all. The salesman I asked said they would be louder when I get them home and no...they did not get any louder. There's hardly any bass for the price I've paid for them. 150.00 They are flimsy. I have had headphones and earbuds under 40$ with better bass and loudness Another downside to these is people in the room can hear what you are playing EVEN at a low level. I would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VBrown, Thanks for sharing your feedback. We're sorry to hear that you are not impressed with the sound level. Kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html There are steps you can perform to resolve your concern.
Also, try resetting your device and observe if the sound quality defaults to factory settings.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Great product!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and great. no complaints here at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NorbertO, Thanks for your feedback. We are glad that you now have amazing wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
fireeee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product! been using it daily ever since i got it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nahjada, Awesome! We are glad to hear that you are enjoying your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for the price. Connectivity and sound quality are pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundguru,
Great! We're glad that you like how easy to connect our Sony WHCH720N as well as the sound quality of it. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Sounds Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great! Bought em for my roommate as a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user494669, We're glad that the headphones work well. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Love my headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. I use them at gym to zone out .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ok149, We're pleased to hear that you like the overall features of the WH-CH720N and that it is helping you stay fit in the gym. Good to know that your investment is worth it. Thank you for choosing Sony! -Jess
Yuh, awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome headphones, recommend. Lightweight and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user853845 We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Nice headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice for the price point! Not totally noise cancelling but get the job dumb
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user903505,
Nice! Thank you for your purchase. We're sorry that the noise canceling is not enough on your new Sony WHCH720N Wireless Noise Canceling Headphones. Please allow us to assist you so you can get the most out of your headphone. Please check these following steps to address the issue.
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Hope this helps and thank you for choosing Sony!
Regards,
Marco
They're Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came like picture. Comfortable even with earrings and covers my ears fully. Sound is good. Be wary that they slip off head easily. Noise cancelation does not work at all. Lastly, the sound leaks a bit. I still recommend for comfort and if you would use it for things like studying, but not for the gym.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sethli,
We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Music stays in and noise stays out for a great acoustic experience.
If the effect of noise canceling is not sufficient, try to adjust the headphones into a comfortable position. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Despite your concerns, we're glad that you like the overall performance of these headphones.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Not too good for phone calls. Great for music and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user383212, We're glad that you find these comfortable. We'll take note of your feedback when using the headphones for calls. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're nice, good price for what they do. work well
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, user427235! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig
2 out of 2 Pairs Stop Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great waste of money! If you have too much money and want a great way to burn it without setting it on fire, these are the headphones for you! I read so many reviews before I purchased these. A lot of them say they were reviewed after a week of ownership, etc. I bought a pair of these, thinking I had done research just by reading the reviews on the Best Buy website. I was wrong. They broke within less than a month the with the first pair I had. My boyfriend and I went to Best Buy to get a refund a couple of weeks later. It was past the warranty date, but the Best Buy customer service representative gladly let us exchange them for a new pair because we bought the extended warranty. Our extended warranty, however, did not transfer over to the new pair. I didn't buy the extended warranty the second time around because I thought maybe I had just gotten a bad pair the first time. If they broke again, why would I want another pair of these headphones, they'd be pieces of crap. Well, here I am sitting writing this review. My second pair just stopped working. When I say these don't work, I mean that yes, they're noise cancelling. Yes, the Bluetooth connects. Yes, when you tap the power button it will tell you the battery charge level. However, despite all of this, if you try to play music or watch a video with these connected via bluetooth you won't be able to hear it. Isn't that the original reason people buy headphones? Isn't that the original goal the Sony engineers should have had in mind when making these? Not to mention the short charging wire the length of my pinkie they come with right out of the box. It's okay though, because in my experience you can't listen to anything while they're charging anyway. They just don't work These are a great disappoint and a greater waste of my time, money, and energy. Yes, they will connect to multiple devices seamlessly. Yes, they're budget-ish headphones. Yes, they're noise cancelling. But they don't play sound. What's the point? I could just buy ear plugs instead. I expected better from a household name brand to be honest. I will not be purchasing Sony headphones again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amber,
We regret to hear that there is no sound when using the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Make sure to follow the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776824.html
Here are the steps to reset and initialize the headset:
Resetting the headset
-Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
-Press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. The headset will be reset.
The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset. Remove the USB Type-C cable.
-Press and hold the (power) button and (play/call) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Overall good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the price. Just a little uncomfortable on my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucianoG,
Thank you for your time writing this review. We're glad you like your new headphones. However, we're sorry to hear your discomforts while wearing the unit. Adjusting the slider and orientation of the left and right units so that the earpads fit snugly all around your ears may help reduce discomforts. You may refer to this Help Guide link on how to properly wear the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Poor noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good if you just want standard headphones but I cannot say the noise cancelling feature is good. I hear everything. I should have known when I tried them on in the store and I could still hear the music. If you want better noise cancelling I would try a different pair. I will likely return these.
No, I would not recommend this to a friendFair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was distant and soft, even on higher settings. Not the most comfortable if you have piercings. Generally did what they wete meant
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user716616,
We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
Sound quality may vary depending on the source content. You do have the option to use the Sony app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Couldn't Pair with TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these this morning. Tried pairing with my Samsung TV (QN90B). Was not able to pair. The instructions provided with the headset are awful. I tried downloading better instructions from Sony but to no avail. These are going back to the store at my first opportunity.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesP, We are sorry to hear that these headphones won't pair with your TV. The WH-CH720N can be paired to TVs that support the Advanced Audio Distribution Profile (A2DP). To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “pairing”. Pair the headset and the device manually.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776866.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Defective :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately out of the box the right ear is crackling and popping like loose wires super cheaply made
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user261124 , we're sorry to hear that the right ear has crackling and popping sound. This is not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Note: The troubleshooting steps may vary depending on the model. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are not loud enough. For the price I paid it’s not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryC, We apologize for the inconvenience. Kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html There are steps you can perform to improve the sound level of the headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Bad tablet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not turn on. I'm obviously taking it back. Disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user424789, We are sorry to hear that the headphones won't turn on. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
For power related concerns, please try the following:
Make sure the battery is fully charged.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776912.html
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHCH720N
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin