Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Good performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of use, couldn't be happier with the purchase. Decent sound and the noise cancelation works like a charm. Nailed these on sale, but would happily pay full price if I had to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TangoWhiskey, Thank you for telling us about your experience with your WH-CH720N. We're so pleased to hear that your purchase went well and you are enjoying the amazing noise cancellation and good sound quality of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
The best earphones ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used my headphones over past flight and it was excellent while on a noisy airplane
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you liked it, VickiK! The noise canceling on this headphones are really impressive. Enjoy and thanks for choosing Sony. -Craig
Gread headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Goodsound quality, ergonomic and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StefaniaD, Thank you for your review of the Sony WH-CH720N headphones! It's great to hear that you're enjoying the sound quality, comfort, and ergonomic design. Thank you for choosing Sony! -Carl
Great new ear bobs!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson said best present ever and he is using the constantly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaPat, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Nice product but not for rough user.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Sound, good battery and connect easily. However, you need to careful while putting in bag as i break my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LobsangD, thanks for choosing and purchasing our product. We're glad you like the sound quality and battery of the WHCH720N. We're sorry to hear that you have a physical damage issue with your Sony unit.
Sony's warranty policy does not cover physical damage. You have the option to take your headphones to an authorized service center for evaluation to determine the out-of-warranty repair options available.
We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contactlanguage=en_US&category=headphones
~Earl
Amazing headohones !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of over the ear headphones and i now constantkybuse them. They last and are sweat resistant for the gym, and great mic/volume for when inuse them around the house. I highly reccomend these !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacS, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i bought for my daughter as a gift and she love it, good quality, great sound easy to pair with you phone in love! Battery magnique.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, fantastic! You've certainly made a great choice! We're truly happy to learn that you find our WHCH720N perfect as a gift for your daughter. Also, we 're thrilled that she loves its superb features & performance. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Great for the price range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, easy to use app. Good battery life. Only complaint is could use a little more bass sound. Overall great mid priced headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidF, Thanks for the wonderful review. We're glad you like your new headphones. We appreciate the feedback regarding the bass sound. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had very good customer service as I was directed and asked what I needed. Was a really cool guy and I was in and out in as little as 5 minutes. Great headphones and would recommend them to lifters Bc of the high bass and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CruzM,
That's amazing! Thank you for sharing your fantastic shopping experience. We are so happy to know your satisfaction with the exceptional performance of our WHCH720N and superb customer service of Best Buy.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Thank you very much for recommending our WH-CH720N Wireless Headphones and for choosing Sony!
- Romeo
Would Buy Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never go back to earbuds after using these bad boys. Great for Autistic/ADHD users to tune out surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayganS, Thanks for sharing your review. We're glad you are impressed. Enjoy and thanks for choosing Sony. -Craig
Pretty good headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are really comfortable and the battery life is endless amazing for gym the only problem ai has is that sometimes my ears hurt by using them to much but that doesn’t happened all the time so it’s ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memyself,
Thank you for the 5-star rating and we're glad to hear that you love the comfortable design and battery life of the headphones. Take note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, easy to use, music sounds great! Very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, we're glad you are happy with your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl
Solid Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and if you use the equalizer in the app you can dial them in and make them sound just the way you want them to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pops, Thank you for sharing your thoughts and experience so far using your new Sony WH-CH720N. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app and revitalize your music. The ultimate custom preset is your own. Thank you for choosing Sony! -Jess
Good Value Good Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic! Definitely worth the money! I throw these babies on, in any environment and can't hear anything but what Im playing through my phone. Definately recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BigSed! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Not as Pleased as I thought I would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isn't the greatest, but it gets the job done for now. I have a lot of Sony products, and I really like the brand but, in this case, a little disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BernadetteM,
Thanks for reaching out and sharing your feedback. We're sorry to hear you're a bit disappointed with the sound quality on your WH-CH720N headphones. We really appreciate your loyalty to the Sony brand and it's important to us that you're happy with your products.
We recommend to customize the sound to your liking using the Sony | Sound Connect app. You can use the Equalizer to adjust the sound and make sure the Sound Quality Mode is set to "Priority on sound quality."
Give these a try and see if it helps improve your listening experience. If you still have trouble, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Comfy all day long
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the headphones, it’s been hard to find a pair of headphones that are actually comfy to wear for long periods of time - these are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JaimeC! We're glad you like them. Enjoy and thanks for choosing Sony! -Craig
Great lightweight earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to use with my TV. It paired immediately and works flawlessly. The ambient sound mode is also nice when someone else is in the room and wants to chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KCamp, That's great! We are glad that your new Sony WHCH720N headphones works flawlessly with your TV. Thank you for your purchase. Enjoy! Vincent
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my granddaughter. She loves them. She said, " the noise cancelling is awesome". Sound is great, but she did say headphones could have been a little louder. Thank you, Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyH, Amazing! We're thrilled to hear that your daughter is enjoying the sound quality and noise canceling function. Thank you for choosing Sony! Erin
Love this!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones.. sound is amazing and It’s a great on the go enjoyment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeatriceM, Fantastic! We're very pleased to hear you love the amazing sound quality of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Great buy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was considering several different brands, I am so glad I went with these Sony headphones. Well worth the money, great purchase!! I am already looking at buying a pair of the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexK, That's great to hear. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent