Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones I like the auto noise cancellation where it detects what you are doing and it cancels the noise for the different activities you are doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, HugoG! Fantastic! We are truly happy to learn about your satisfaction with the Adaptive Sound Control feature and superb performance of your WH-CH720N. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these everywhere. They are really comfortable and I use these for a workout. They don’t really slip off easily either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great Teenager Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my teenager! When noise canceling is needed for some focus or decompressing… these are perfect.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound good but not noise canceling in my opinion
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a wired set I have that cost me $35.00 in summer of 2022. I was expecting better noise canceling. Sound is good but I can hear everything in the background.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TeriR,
Thank you for your time writing this review. While we appreciate that you like the sound quality of your WHCH720N headphones, we're sorry to hear that we were not able to meet your full expectations with the noise canceling features of the unit. Allow us to help make this a better experience.
If the effect of noise canceling is not sufficient, check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. We appreciate your feedback and thanks again for purchasing Sony! - Kris
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely amazing. a real stress reliever when there is too much noise. I have bad anxiety and this helps so much in public places. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VivianH, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound this headphone produces is incredible, and I can walk around the house listening to Sirius XM. A great product for what I paid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elsh, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for someone, but I heard it’s working good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AN01,
Thanks for the review! We are delighted to hear that the product is delivering as promised! Designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or movie.
Thanks for choosing Sony, have a great day!
-DiegoV
Not too bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always prefer the beats studio pros over any headphones. These weren’t bad though just not my favorite.
I would recommend this to a friendvery satisfied with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and good sound quality highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, Awesome! We are glad to hear that you are enjoying your new Sony WH-CH720N! Your firsthand experience with their comfort and sound quality is helpful for others considering these headphones. Thanks for sharing your recommendation! -Carl
Great headphones for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a great quality for the price point. They’re very comfortable and the noise cancelling technology is wonderful. The sound overall is very good compared to other brands with similar prices. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaS, Thank you for the 5-star rating! We're glad to hear you feel that the WHCH720N is worth its price. Good to know you're enjoying the comfortable fit, excellent noise cancellation, and superb sound quality of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The price was very reasonable and it was simple and easy to order online and pick up in store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it i pretty sure it was the good headphone to bring anywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TranK, we're happy to know that you like your new headphones! Thanks for choosing Sony. Happy Holidays! ~Earl
would only buy when they’re on sale! pretty good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got them on sale for 88 dollars, the noise cancelling is okayish, they do start to feel uncomfortable after a while, the sound leaks very slightly but has really good quality, and i can go maybe three days without charging them even when i use them for hours a day, they also charge pretty quickly. overall i’d say they’re good if you’re on a budget, wouldn’t buy at full price!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience, tarnishedzara! We're glad you are impressed with the noise canceling and battery performance of the headphones. You may check the app if your want to customize the sound settings base on your preference. Enjoy and thanks for choosing Sony. -Craig
too good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very practical. I use it to go to the gym, to go for a walk. It suits me a lot, I highly recommend buying it. very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelM, That's awesome! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. I use them for everything and love it.
I would recommend this to a friendGreat buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Great sound. Noise cancelling is awesome. Fits well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig
Best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and it has helped me so much now that I am back in office. You can put on your pod cast or music and it’s like your the only one in the room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, great! We're glad to hear that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it. Great sounds with orchestra like quality., It dose block out noise but also allows you to be aware of your surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcmm, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Sony Headphones Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound sound performance. They are comfortable to wear and the app does a great job personalizing your sound preferences. The battery life is pretty impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike, We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. And light weight, fit perfectly on ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suyash,
Very nice! We're glad to hear that you like the sound quality and fit of the headphones. Thank you for choosing Sony!
-David