Customer Ratings & Reviews
- Model:
- MDRXB650BT/B
- SKU:
- 4833400
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the XB650BT Over-the-Ear Wireless Headphones for their exceptional sound quality, comfort, and extended battery life. Many users particularly appreciate the wireless feature and find the price reasonable. However, a few individuals have expressed concerns about the design, fit, and volume of the headphones.
This summary was generated by AI based on customer reviews.
Bluetooth does not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones after reading reviews. I thought I would give them a try. Bluetooth does not work on my phone. I am returning these headphones and getting powerbeats. Other than that they were good headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SpartanNick19, Please visit the link provided for troubleshooting steps if you are not able to make a Bluetooth connection (page 99). https://docs.sony.com/release//Help_4591692111.pdf -Jerome
For $90, not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the headphones last year in December. They were working great for the first 6 months. Then the right ear flap broke where it swivels. I called Sony and there wasn't anything they could do since they only provide a 30 DAY WARRANTY? Yeah, for $90, you can get a better/more reliable pair of headphones. I had to super glue the ear flap together so now it can't swivel like normal. I won't be purchasing new Sony headphones and I don't think you should either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MilwaukeeMan, we regret to hear what happened with your unit. Please reach us at [email protected] and include all information such as model and serial number, pictures of the issue and your reference number if any so that we can assist you. Thank you. -Erin
Not a great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first set I bought for Christmas never would come on so I had to return them. I have to complete remove them off Bluetooth every single time to make them work again and they don’t stay charged
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KKphotos, Thank you for your feedback on your experience with your headphones. We are sorry for any inconvenience you had experienced. To isolate the issue, please refer to the troubleshooting steps from the Help Guide: http://helpguide.sony.net/mdr/xb650bt/v1/en/index.html
Regards, -Erin
Not the Product stated by salesperson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson was told of my requirement for a headphone set. I was informed that the product met my requirements for the unit I was buying it for. It did not. I returned it and upgraded to another set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Logistician, It is sad that the headphones had to be returned. We appreciate your input. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked the employee if the Bluetooth headset I picked out also could be plugged in. He said yes so I bought it for a gift. Well guess what, they are only Bluetooth can't be plugged in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eyenurse, thank you for bringing this to our attention. We'll make sure that your feedback reaches the team for investigation and possible changes with its marketing to avoid confusion. We sincerely apologize for the disappointment. Best regards, =Mark
Had to send them back!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure Sony makes a large volume of items that are excellent, but in this instance, the blue tooth headphones would only pair with 1 of 4 B/T devices and then there was no sound?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JSGSYR, we are sorry to hear what hapened. Sony takes into consideration all feedback to improve the performance and quality of our products. We will pass this to the proper department. Thank you for your time. ~Erin
Ok at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound the bass is not as good as advertised. Ok for someone who is not picky about mids or clarity. The price point should be much lower for these headphones.
No, I would not recommend this to a friendVery heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are okay. I purchased to use them while at the gym. The sound quality is alright but since they are heavy they bounced around and fell off multiple times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashleigh, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us an honest feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark
Breaks easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The parts that connect the ear cover and the headband breaks very easily. I bought 2 with the geek squad protection and both broke within a couple months. Don't get it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Court, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward your information to the proper department. Thank you for your feedback.-Vincent
- Pros mentioned:Sound quality
Not sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First set broke, second did too. Won't be getting a 3rd. Sounds quality was good while it lasted tho.
No, I would not recommend this to a friend Good for adults
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality but not very durable. I would not recommend these for kids. Ear pieces broke 2 months after purchase.
No, I would not recommend this to a friendNot as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as over the ear headphone, but we're actually on the ear! Sound quality was mediocre. Paid 50 for them on sale and still returned them
No, I would not recommend this to a frienddisappointed in sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony, but these actually have a "muddy" sound... too much Bass & not enough mid & highs !! Comfortable, but surprised at how hot my ears got. !!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frithster, We regret to hear that your device's performance failed to meet your needs. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Great value - get the protection plan!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 year old loves these headphones. He’s accidentally broken a pair and the protection plan handed him a new set. Such a good value!
I would recommend this to a friendNo so great. Too muddy & uncorfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is wireless. I was not expecting great performance from this can. however, I was expecting Sony comfort from this. This delivers none.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
- Pros mentioned:Sound quality
Great sounding light weight wireless headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had to return my beats wireless 2 headsets for the 3rd time and decided to try something new. I used to love sony so tried these light weight wireless head seat on sale. Wow!! I would give it one big flaw and that is it doesn't have a wire aux hookup. I only need it for when my phone is in airplane mode since I travel often. I will just carry my note 5 wired head set that came with my phone. Other then that it sounds amazing, light weight, connects quickly with nfc, and looks like a real listeners head set. Not so pretty as a beats, or samsung, over the ear headset but has character. I even ran on the treadmill doing sprints at #13 and the stayed on my head. I was very impressed!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi everette25,
Good to know that you are happy with your purchase!
Thank you for choosing Sony!
>Joffrey
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are other products that are better. I returned this for a Bose. The overall sound and comfort could be better.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these to have a great sound experience and cancel out outside sounds. Total Failure of a product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LRodri0106, we regret that the headphones failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
On ear not over ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have looked at the picture and paid less attention to the description. At least they work good.
No, I would not recommend this to a friendExtremely disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To be fair, my pair was defective. Worked at first. Eventually had difficulty connecting bluetooth.
No, I would not recommend this to a friend