Customer Ratings & Reviews

Hi Javi, Excellent! Good to hear you like the sound quality of your SRS-XG500. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thanks for choosing Sony! -Sam

Hi JBalls, Great! We're thrilled you like the overall quality of your new Sony speaker. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. The technology in the XG500 works in harmony for a better sound quality. The X-Balanced Speaker Unit gives deep, punchy bass and vocal clarity even with loud sound. A High-efficiency Tweeter provides crisp and spacious sound for high-frequencies. Passive radiators optimize to reproduce clear bass sound. Thanks for choosing Sony! -Sam

Hello RobertmP,
That's great! We're glad that you are satisfied with the sound quality of your new Sony Portable Bluetooth Speaker. Your neighbors will definitely complaint at the same time enjoy the music. Take powerful party sound everywhere you go with the rugged SRS-XG500 Wireless Speaker. Up to 30 hours of battery life and IP66 water and dust resistance make sure the music keeps on going. Play your favorite tracks with the crisp, clear sound of X-Balanced speakers, and keep the mood just right with the subtle glow of the LED ring lighting. Thank you for choosing Sony! - Marco

Hi MLongo7, Wow! We're very happy to hear you appreciate the amazing sound quality, deep bass, and portability of your new speaker. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. The technology in the XG500 works in harmony for a better sound quality. The X-Balanced Speaker Unit gives deep, punchy bass and vocal clarity even with loud sound. A High-efficiency Tweeter provides crisp and spacious sound for high-frequencies. Passive radiators optimize to reproduce clear bass sound. Thanks for choosing Sony! -Sam

Hi Arentuvina,

That's great! We're glad to hear that you like the sound quality of the speaker. Thank you for choosing Sony!

-David

Hi RoxanneS,

Thanks for commenting. We regret to know that the max volume level/loudness of our XG500 didn't live up to your expectations. The overall volume may vary depending on the source content. To ensure optimal listening experience, please download and utilize the Sony Music Center app. With the Sony Music Center app, you can adjust the sound settings and equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link: https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243093.html

As for the battery life, actual performance time may vary from the listed time on this link due to the volume, songs played, surrounding temperature, and usage conditions.
https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243068.html?search=battery

We greatly appreciate you & your feedback, and thanks for choosing Sony.

Best regards,

Romeo

Hi Truth, Thank you for the feedback on your experience with your SRS-XG500. We're sorry to hear that the sound quality and battery life did not live up to your expectations. To ensure optimal listening experience, please make sure to download and utilize the Sony Music Center app. With the Sony Music Center app, you can adjust the sound settings and equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link: https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243093.html
Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For optimal battery performance, please follow the suggested setting on the link below:

https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243068.html

The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thanks for choosing Sony! -Sam

Hi MarjorieT,
Great! We're glad that you love your new Sony SRSXG500 for having such an amazing quality. You can charge your iphone/ipad while playing music with it. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant, and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony! - Marco

Hi Rey327, we're glad you are enjoying our product. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you so much for choosing Sony! ~Earl

Hi frupal, That's amazing! We're thrilled to hear you like the ease of use and great sound quality of your XG500 speaker. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thanks for choosing Sony! Regards, Sam

Hi BB01, Thank you so much for the awesome review! We love to see our products in action! We are so glad you are pleased with the performance of your XG500 Portable Bluetooth Speaker! It sounds like we hit the mark with the XG500. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony! -Jess

Hi there, thanks for commenting! We are thrilled to hear about your satisfaction with your purchase. Thank you very much for choosing Sony! - Romeo

Hi JPBadger,
Many thanks for the 5-star rating! Your satisfaction with the amazing sound quality and deep bass of your new speaker is greatly appreciated. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing SONY! - Kris

Hi LavdrimD, Thank you for the amazing review! We're glad you like the great sound and bass quality of your Sony SRSXG500. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thanks for choosing Sony! -Sam

Hi James, Excellent! We're thrilled to hear you love your new Sony XG500 speaker. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.

The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thanks for choosing Sony! -Sam

Hi Lipps,

Thank you for the 5-star rating and we're glad you like the sound quality and battery performance of the speaker. With the XG500, you’ll take a Powerful Party Sound with you and with built-in lighting you can take a little atmosphere too. The XG500 is built to last. It’s got a durable exterior, it's IP66 water resistant and dustproof and it’s got plenty of battery life. The XG500 brings together the X-Balanced Speaker Unit, high-efficiency tweeter and passive radiators, to give you a powerful sound that’s perfect for outdoor parties. Thank you for choosing Sony!

Regards,
David

Hi Mstrslmn, That's really cool! We're thrilled to hear that you feel the XG500 is one of the best sounding speaker that you've owned. Good to know your purchase went well and you're enjoying the loud, incredible sound quality and overall features of the unit. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter, and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating (Dustproof and Water-resistant are effective only when the cap is closed), up to 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing Sony! -Jess

Hi James, we're glad you like the ease of setup and sound quality of our product. The SRS-XG500 is perfect for taking a powerful sound outside. The combination of the X-Balanced Speaker Unit, High-efficiency Tweeter and passive radiators deliver a crisp and clear sound whether you’re listening in an indoor space or outside. Plus, with a durable exterior, an IP66 Water-resistant and Dustproof rating, 30-hour battery life, and an easy-to-hold handle, you can take it almost wherever you want to go. Thank you for choosing SONY. ~Earl

Hi PattyBoo, Thank you for purchasing the Sony SRSXG500 and we regret to hear you're having a low sound level issue with the unit. To ensure optimal listening experience, download the Sony Music Center app. There you will find all sorts of tools to fine-tune your speaker and maximize the volume to your liking. There is even an EQ. For additional troubleshooting steps, please refer to the link below:

https://helpguide.sony.net/speaker/srs-xg500/v1/en/contents/TP1000243111.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hello ANdres, We are glad that you like the sound quality of your Sony portable Bluetooth speaker. With the XG500, you’ll take a Powerful Party Sound with you and with built-in lighting you can take a little atmosphere too. The XG500 is built to last. It’s got a durable exterior, it's IP66 water resistant and dustproof and it’s got plenty of battery life. The XG500 brings together the X-Balanced Speaker Unit, high-efficiency tweeter and passive radiators, to give you a powerful sound that’s perfect for outdoor parties. Thank you for choosing Sony! Vincent