Customer Ratings & Reviews

Nice phone, enjoy it a lot..Love the big 6.5 screen

Best phone I have owned, great screen easy to get used too.

It isn't that good keeps making it where the other person can't hear me

Easy to navigate. The screen size is perfect for me!

Great phone, got many functions and easy to operate.

Very very good good I like this phone It's very good

Great phone overall. no complaints. Great purchase

Great device .. mediocre camera for my needs. Screen is beautiful!!

easy to use the 64GB is large enough to hold my pictures

This is a long review, the longest I have ever posted, because this phone may be the answer to a lot of people’s prayers, but because this is a new design, there is the potential for some regretful buying decisions. If you are considering this phone, or any of the new Sony Xperia phones (10, 10+, Flagship Xperia 1) – read the reviews, ask questions, watch the unboxing and review videos on Y**Tube, get your hands on one if you can, and then make an informed decision based on whether this phone meets your particular needs, or not. There are certain features of this phone that I really appreciate, and after a few days of learning the best ways to deal with the “tall and skinny” screen of the phone, it has become a pleasure to use, not the least for the sake of having something new and different. Start comparing mid-range phones and there are ‘good’ and ‘not so good’ specs in different areas for all of them – figure out what you want and understand that mid-range phones have differences. Be aware that the specifications aren’t the whole story for how a phone performs in YOUR hands. To get started, IF you like the following features, keep reading: 1 – view movies in wide screen 21:9 aspect ratio with no bars on the top and bottom. 2 – view more “scrollable” information on the screen when browsing 3 – use 2 apps at the same time (split screen) and really have a complete view of both apps with plenty of room Like these features? Then the Xperia 10 Plus may be just what you are looking for, and there is no other phone like it on the market. The Sony Xperia line (10, 10+, and flagship Xperia 1) all have the 21:9 aspect ratio and are perfect for viewing wide-screen movies and some of the more current TV shows. Video from streaming services and ‘regular’ TV and older movies will have black bars on both sides. You can “zoom” these to fill the screen, but that inevitably chops off the top and bottom with predictable results. The tall screen makes it easy to go “split screen” with enough room to actually and usefully have two apps going at the same time. For example, I can have a Y**Tube video going on top of the screen and while watching that can be checking email or going through a web site on the bottom. Once you see how well that works with this tall screen, you may experience the “where have you been all my life” syndrome and start figuring out all the neat ways you can make use of this new experience. The tall screen does NOT create much of a problem with reaching up up up to the top to get the full functionality of the phone. Sony has added an overlay “SideScreen” function that allows you to “tap tap” a small and unobtrusive sidebar that quickly pops out your favorite apps and most-used drawer items right by your thumb and very easy to reach. There is also a “One Handed” mode where you “tap tap” the home button and the entire screen shrinks down to a smaller size to put the whole screen within easy thumb reach, and then you can quickly “tap” to restore the full size of the screen. You can adjust the size of the reduced screen to your personal preference, and you get full access to all screens on the phone – just think of it as a perfectly functioning mini-phone-screen to help you get around to what you are after. This took longer to explain than to use it, and it is EXTREMELY quick and easy and honestly makes moving around the screen easier than the “just like everyone else” sized screens. OK the other stuff on the phone – real quick: SCREEN QUALITY – great. As good or better than anything I have seen from mid-range phones. I guess the specs on pixel density and whatnot matter but as I look at it - the colors are crisp, the images are smooth, the small print is perfectly legible – looks great to me. Movies look fabulous! AUDIO – mono speaker on the bottom. Would be great to have stereo for videos and games but this is a mid-range phone, so can’t have it all for this price. Speaker jack if you like, and Bluetooth buds, phones, and external speakers all connect and work fine. Sony has put some very nice audio software (Sony, right?) in the phone so you can tweak it until you get it the way you like it. CAMERA – some mid-range phones have a better camera, some do not. Two lenses on the back and a decent selfie lens on the front. Photos and videos can be shot in the 21:9 ratio, although viewing them on another phone with different ratio will give black bars or cut some off. If that’s a big problem for you, then don’t shoot photos or videos in 21:9 and just set the phone to the ratio you want to use. Half the reviewers seem to think the camera is great, half the reviewers think no so great. If you are buying a phone for the camera, then you aren’t buying this one anyway. BLUETOOTH – connects fine, works well, nothing special – about the same as everyone else. PHONE CALLS – 4G LTE works fine – about the same as everyone else. OS – just about vanilla Android 9 Pie, with some Sony overlays to help with screen navigation, and that’s about it. No bloatware. SPEED – Snapdragon 636 – better than many mid-range phones, not a powerful gaming phone. Respectable chipset with 4GB RAM and works smoothly for everything I have tried including some light gaming. Apps open instantly for the most part and running couple apps on split-screen is smooth. To me is it buttery smooth. If you are wanting a flagship with an 800 series Snapdragon, why are you looking at this phone anyway? BATTERY – lots of chatter from the reviewers about the 3,000 mAh battery – “too small” and “should be bigger” and whatnot. OK other phones have the same battery and some have larger in the mid-range models. My phone gets unplugged at 5:45 AM to start the day. I came from a 3,000 mAh “old” phone that was usually out of juice by 3:00 – 4:00 PM, if I was lucky enough to last that long. Bought an extra charger to keep at work to top it off around lunch to make it through the day, and that was with light use. The Xperia 10 Plus is in my hand as I write this review and it has 50% at 7:00 PM and I have been fiddling around with it all day getting used to it and watching video during lunch and trying out some games when I get the chance… much more use than ‘normal’ and also I like a bright screen. Whatever is going on with the processor and Sony’s adjustments to the OS or whatever they do to get the battery to last longer – it works just fine! I do not see having battery problems getting through the day and will be happy to re-charge every night. If you want a phone that goes 2 days without a charge and use it constantly – this ain’t it. INTERNAL MEMORY – 64GB about the same or better as everyone else. Put in a microSD if you need more storage. WIRELESS/STREAMING – tell the Xperia what wireless networks you prefer, and it will connect without problems. Good connection to our home PLEX server and the Xperia plays high quality streaming video seamlessly. FINGERPRINT READER – on the side, where your fingers are. I’m right-handed on the phone so perfect spot for my thumb and have added a few other fingers for the occasional pick-up-the-phone differently occasions. Multiple fingerprints available, all of them work, all of them open the phone without hesitation. BUILD QUALITY – the Xperia feels solid without being overly hefty – meaning it has a comfortable weight. The back of the phone seems to be a matte finish plastic stuff, and the front of the phone is Go-rilla glass. Half the world wants a glass-wrapped phone that is bright and shiny and shows every flipping fingerprint, half the world wants a matte finish. Actually, I don’t really care because the first thing I do is put a case on a new phone and a high-impact screen protector on the front because I go years before replacing or upgrading, and don’t want to break a perfectly good phone before I am done with it. I don’t care about the finish – the phone is in a CASE for gosh sakes. BOTTOM LINE – for me – maybe for you – maybe not… I really like this phone. It is different, unique, and stands out (literally) in a huge crowd of “pretty much the same thing and they all look pretty much alike” mid-range phones that currently flood the market. I like the tall screen and having more vertical room for surfing and room to spare for a truly useable “split screen” – all that without having a monster-wide hand grenade to fumble around with - and I can get that with the Xperia 10 Plus and no other mid-range phone on the market can meet those needs. Really, with all the chatter about “how tall” the Xperia is, it isn’t even an ½ inch longer than my old phone, although it is narrower and easier to wrap my hand around and thumb the screen. I think Sony is on to something here, and really believe that as time passes more and more video content will be 21:9, but today a majority of video content is still geared to the screens on every other manufacturer’s phones. I love to “unwind” by settling down and watching videos on my phone (wife gets the TV so go figure) and this is perfect for me. Get a “regular sized” phone screen like I have been using up until now, and movies have bars on the top and bottom and TV shows fit just fine. Get the Xperia 10 Plus like I have now, and movies and new TV shows fit perfectly, and other videos have black bars on the right and left sides. Either way you get black bars, so decide what works best for you and there’s your answer. I am starting to get real comfortable with the “tall and skinny” Xperia that looks and plays like nothing else on the “my phone looks just like the other ones” market. For me, getting a new phone is an “every 3 or 4 years” decision, and I think I’m going to be OK with this one.

Touch screen stopped working properly after 4 months of use..... Sometimes it shows soem random behavior like jumping from one app to another.... Would not recommend

The phone might be a great phone and the camera is of average but the material of the phone feels like plastic.... can't review phone due to the fact that I returned the phone within two days because of the feel quality

The phone has a nice screen size. But the quality of the camera for video is disappointing, and the penalty for returning a product that doesn’t provide the expected results is an inconvenient. I returned after a week.

This is a Sony Xperia phone in a 10 plus version which means not wider but longer. This is something I actually like because it could still fit in a front male pant pocket properly without sticking out, especially if you decide to put a case on it. I've been using it for about 2 days now as my daily driver and so far I don't have too many negative things to say about it. Additionally there was a software update which made slight improvements to the phone, which in my opinion, didn't really need much improving. This is a great mid-level entry phone. I would say as far as some of the design aspects, they are top notch and creative thinking, for instance, the side mounted fingerprint scanner. It is in my opinion in the perfect spot, so as soon as you grab your phone you command it to be unlocked on the first try, and yes it works just as well for left- or right-hand users. Another instance, the screen, it is made of gorilla glass 5 which makes it very sturdy, accompany that with the carbon Polymer shell making this phone a survivor. Take it from me, I am horrible with dropping the phones on the screen side and I do believe this one would survive the test of time. It has a top mounted headphone jack, which is greatly appreciated, so when I slide my phone in my pocket the headphone jack is pointing directly upward. To me, this makes sense, all your buttons are located on the right side for your thumb, so you're not grabbing random buttons while you're holding your phone naturally in your palm. On the bottom of phone, you'll find not 1 but 2 speakers, which equals true stereo sound. I believe this is because Sony's attention to audio and visual is present even in their mid-range phone. This thing absolutely chews through media, yet it’s movie like aspect ratios keep you drawn into your media and you have excellent sound to boot. If you pair this cinematic experience with a pair SONY headphone (sigh, this was not included), be it Bluetooth or wired you get even more comprehensive experience because the system is designed to work with their equipment, so it would behoove you to go Sony all the way. For those of you that have smart watches, no problem, it works fine with your watches, send and receive your text messages everything should work seamlessly because it is android base so no worries here where it come to compatibility issues. This is one thing I was worried about, and it was solved seamlessly after I backed up my phone with my previous data. Now onto the back of the phone Sony as decide to go with it a two-camera design once a telephoto lens and one is a normal lens as I say normal, I mean good for everything, within reason. The picture quality is I would say about a ‘B’ overall. Its functional for a daily user; you're not going to be out there taking cinematic photos but the camera does allow you to take 4K video. For all of you amateur movie makers out there or if you had to make something on the fly, you’re in luck SONY has your back with the included function 4K. Of course, it comes with the standard double LED Flash along with a front facing camera as well, which takes fairly decent selfies, with the 8-megapixel front camera and its 12 megapixel rear facing cameras. Don't worry the battery life here is very comparable to most of its peers. It will last you all day, with it's 3000 mha battery to get you through the day just fine on a single charge even with heavy internet and streaming use. With that being said though I wouldn’t be playing PUBG or Fortnite on this phone on any higher setting than low. Even with the 8-core processor made by snapdragon it seems to perform a bit sketch near the higher frame rates. It comes with 8GB of ram and 64GB internal memory plus an expandable slot, which allows you to raise that all the way to 500 gigs usable storage. Of course, I say this is a mid-range phone but by no means do they skimp on anything this phone has everything a phone should have of course WI-FI, USB C charging, and all the things the cellphones of this day and age should have. What really drives me to this phone is this aspect ratio and a cinema quality visual it's like having a movie theater in the palm of your hand. The only downside strangely enough in this phone is not having the QI charging ability. One of the most vulnerable parts of the phone to me is the charge port. So having an alternative way to charge a phone if that port fails should be an option. Respectfully, QI charging ability should very much be something they include on this phone but is not deal breaker. I truly enjoyed the phone overall and with future updates, I feel that this would be a great phone to recommend to friends and family. If QI charging ability is added in the future, I would definitely consider getting this phone again.

Finally, a Sony phone I don’t have to remember if the X or the Z comes first. Sony’s history with ridiculous product names notwithstanding, their smartphones have always resonated with me in a special way. I pointed this out in my review last year of the Sony Xperia ZX2 Compact, a delightfully small phone that, in spite of its relatively aged look, was an interesting contender for popular 2018 smartphones. “There’s just something about it,” I said. With the ZX2 Compact, it broke the standard enormous screen we see on most smartphones in favor of a 5-inch screen, something we don’t see too much of from phone manufacturers anymore. Aside from the odd screen size and weirdly chunky body, and a massive chin and forehead, its specs otherwise delivered on a great experience if you’re into smaller phones, for around $600. What drew me to the phone, though, was its screen: 5 inches and HD+ resolution, but in the then standard 2:1 aspect ratio that we had seen in so many smart phones in 2018. But that was so 2018. New year, new phones, and new phone standards around for Sony to break. The candidate this time for “weird phone of the year” is the Sony Xperia 10 Plus. Simply named, this phone is not the wannabe-flagship that the ZX2 Compact was (but at less than flagship prices); instead, Sony reduced its cost with a lighter Snapdragon 636 processor, and paired with 4GB RAM it still does a remarkably good job at keeping up with normal tasks. But that doesn’t make it weird. The weird comes in the 6.5” FHD+ display that has an aspect ratio of 21:9. We’ve seen a lot of tall phones over the last couple years, but this one towers above them all. For those who don’t know, cinema films like the ones you watch in a movie theater are typically displayed in that same 21:9 aspect ratio. Given my recent love for obtaining *ahem* totally legitimate 21:9 cinema movies and watching them at home, this device had me intrigued. Looking further into the other specs—64GB storage with microSD card supporting up to 512GB more, Android Pie, a 3000mAh battery and some other fun software goodies—for less than $500…this was a phone I had to get my hands on. One of my favorite parts of opening a new gadget is the packaging itself, as so many companies put so much money into things that typically get thrown away (not by me, though…I keep every single one of them). Unfortunately, though, the box was damaged in shipping and, while the phone itself was intact, the box was no longer the immaculate container it was when it left the warehouse. After further review, the packaging itself seemed cheap and flimsy, so it was no surprise the box had seen better days. Moving on to the phone itself…it is a sight to be seen for sure. It’s tall, but thin, and the 21:9 screen is bright and colorful. The top of the phone has only a headphone jack, in spite of it losing its ubiquity in the smartphone world as time goes on. The left side of the phone hasn’t a single button or sensor, while the right side of the phone has the power button, fingerprint sensor, and volume buttons. The buttons are very clicky, not really to my liking, but some people are into that I guess. And while the screen is huge, and tall, and pretty, the phone has a smaller, but still noticeable forehead. I guess I shouldn’t be surprised, though: in 2019, at under $500, it’s got to have some flaws, right? The bezels otherwise are very thin, so that’s a big win. Around back, the phone sports a dual camera system—the 12MP main shooter and an 8MP secondary shooter that helps with depth processing. The camera is also capable of a 2x optical zoom (eat your heart out, iPhone 7). The unique screen size allows for some fun camera features, like the ability to shoot and film in the same 21:9 aspect ratio that matches the screen (although, unfortunately, there’s no other screen you’ll be able to play your homemade fail videos on in the same way as the Xperia 10 Plus). Out of the box, the phone is designed for use by a right-handed person: Sony has a few tricks up its sleeve to address the abnormally tall screen, so that one-handed operation is just hard, instead of impossible. Between shrinking the displayed image itself with a simple gesture to reach the upper left of the screen more easily, and using Sony’s Side Sense features, tolerating the phone’s dimensions is made that much easier. I did find out, thankfully, that the phone works just fine for lefties too, you just have to go into the menu to switch everything over. (Side note, it would have been cool if the setup UI just asked you what your dominant hand is.) Some more things about the screen: watching a movie on this thing is great, that’s provided you don’t mind holding it near your face. That sort of thing has always made me wonder—who is actually using a phone to take in all their media, between laptops, tablets and smart TVs, the days of needing to find something to lean your phone against are over. Still, if you’re in that category of viewers, and you find yourself viewing a lot of 21:9 content, this phone is not something to dismiss outright. Sony also boasts that multitasking is somehow better because you have just a little more space to work with, but I rarely find myself needing two smartphone apps running simultaneously on one screen. That said, this phone easily declares itself the master of social media, as its height allows for more content viewing, and a little less scrolling, while you peruse your favorite social sites. News is great too, and really anything involving longer webpages. Everything else, though, is kind of weird. 21:9 is unusual, and while many of the bigger app developers allow for full use of the screen, many apps don’t take full advantage of the extra real estate, or they do it in a weird way. But if you are watching a movie, and you have a decent pair of headphones connected, the phone can deliver great audio quality thanks to Sony’s Hi-Res audio and LDAC onboard. As always, it’s important the audio source is high quality, but if it is, you’re in good hands. The phone falls short in the audio department, though, with it’s dual bottom-facing speakers that sound like the kind of speakers you’d get on a sub-$500 smartphone. They’re plenty loud, that’s for sure, but the quality is less than desirable. Its battery is great—3000mAh—and in spite of the tremendous screen size, provided you don’t go crazy with brightness, you’ll find this phone lasting you most of the day if not well into day two, as in my case. I’m not a super-heavy phone user, so for me making it a day is never a problem…but I didn’t find myself charging this until halfway through day two of my testing period, and that’s without a full charge out of the box on delivery. It’s worth noting that some markets offer versions which are dual-SIM capable…mine wasn’t, and we don’t see a ton of that in the US, but over time we’ll undoubtedly see more. The phone comes in black and silver, and the silver looks very similar to last year’s ZX2 silver which I found to look rather cheap and plasticky. My unit was the black one, which looks a lot nicer; the phone itself has a decent weight to it to feel premium enough, but is by no means heavy. The dimensions are weird, and the button placement on the right side seems a bit strange as well. I am, however, a huge fan of the side fingerprint sensor in place of putting one on the back, although I think the sensor could have doubled as a power button so the volume buttons could be shifted upward. The camera performed surprisingly well, especially in low light, a nice feature for mid-range smartphones. The ability to record video in 21:9 seems a bit gimmicky to me, but I guess it does provide a more immersive experience when you view them on the phone. The phone performance at large was, well, fine. It’s a mid-range smart phone with a stunted processor, running Android 9 with 4GB RAM and a screen larger than the industry average: I think it’s safe to say it’s not going to be an amazing user experience when it comes to performance. And while that’s a surprise to nobody, for $449 you are getting a reasonably well-equipped smartphone without having to break the bank. You’ll sacrifice in a few areas, namely performance, but you stand to gain in other areas. If you’re a big consumer of media—Netflix binging, perhaps, and those black bars really get on your nerves…this phone might be for you. If you depend on high quality audio while you listen to music, take a look. The phone by no means comes off as a $449 smartphone in the looks department: it looks sleek, and polished, and elegant (provided you avoid that silver color). So in the end—it’s a peculiar thing; the aspect ratio is a specialty for Sony right now, and it’s hard to tell if other manufacturers are going to continue the trend. I think that you can probably do better (overall) than this phone for the price—finding similarly equipped phones for less—but 18:9 is so 2018.

Irresponsive touch screen within 2 weeks. Worst is that when i returned it I was told this is a well known problem, so my question is why do you sell it?

Sony has an awesome one on its hands!!!! I must preface this with by saying normally I don't use Android. Yep, I'm a iPhone addict by heart. However, I've been testing out the Sony Xperia 10 Plus over the last couple of weeks and it's a very impressive device. First off the display is simply amazing with bright vibrant colors from edge to edge. It's very tall and slender which is a little odd at first but that goes away when viewing videos in full screen in landscape mode. Next, the sound quality of calls were crystal clear. Very strong signal running on my AT&T service with no call drops. But my favorite thing about this phone is the amazing battery life. This thing is still charged and running on a single charge from a couple weeks ago. It literally tells you how many days of battery life you have left. This is one area that phone addicts like myself love in smartphone devices. On the top of the Xperia is a headphone jack. Yes, some smartphones still have headphones jacks and that's a plus. The left side of the phone is where the SIM card would be inserted. The right side at the top is the power button, a fingerprint reader that unlocks the phone and also a volume rocker. At the bottom of the phone is where the magic happens with the amazing speakers and a USB-C port which seems to becoming standard more and more these days. This phone comes with Android 9 (Pie) preinstalled and well Android is Android. It seems to be pretty fluid and easy to use. There's a feature called SideSense that is pretty easy to use for those that one to use their device with one hand. Another area that Sony hits it out of the ball park is the amazing camera quality. Photos are crystal clear and the camera app is loaded with a number of features that ensure you get that perfect shot. I would recommend this smartphone to anyone looking for a nice Android device with tons of features and great call quality.

I received this cell phone with defective audio, other end only hear me a less than a minute and don't hear my voice after that. I call Sony on the phone, they asked to perform test it fail 2times, but they insisted to send phone in to evaluate and see if they can fix it and return back. I have paid for a full price and expect a good working phone. This is really bad customer relations. I will report this to BBB.

This first time I got disappointed using Sony cell phone. I was very happy at the beginning because of stylish look and fair price but soon it became my frustration. Total sound system i.e, Speaker, microphone and volume button performances were terrible. People can't hear me properly unless I put the microphone in front of my mouth and speaker volume goes extremely low without any reason and become normal again after restarting.

They said it would work with straight talk and it does not, so i returned the phone.