Customer Ratings & Reviews

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

Please try these steps to see if they help resolve the issue or not:
-Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
-Reset the earbuds using the following steps:
Place the earbuds back into the charging case and keep the case open. Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-Reset your Bluetooth connection by turning off the Bluetooth from your device (phone/tablet/etc.) for at least 10 seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
-Try closing any other Apps you are not using on your device.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

If those steps don't help, please reach out to us at service@soundcore.com for further assistance.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:

- Ensure they are fully charged
- Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips. This is best done when sound is playing through your earbuds at max volume
- Reset the headphones just as the manual is shown

If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.

We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

If possible, please try the following steps to see if the issue persists:
First, we kindly ask you to try the following troubleshooting as those have proven to often times already help:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.

Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.

If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.

Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.

If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

Please try these steps to see if they help resolve the issue or not:
1) Firstly try to forget the pairing records(both Liberty Air 2 and Liberty Air 2 L) on your device and turn off the Bluetooth.
2) Reset the earbuds per the steps below. After the reset, you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
--Place the earbuds back into the charging case and keep the case open.
--Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
3) Turn on the Bluetooth again and search for Liberty Air 2 and pair.

When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If those steps don't help, please reach out to us at [email protected] for further assistance.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.

We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for writing. We're sorry this item is not able to meet your needs! We tried to offer multiple accessories to fit more people but sorry they do not fit you well. For the sound quality, it's abnormal. We are very sorry for the inconvenience caused. Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!Please reach out to us at [email protected] for further assistance.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for writing. We're sorry this item is not able to meet your needs!

Have you tried all the tips? The video here:https://www.youtube.com/watch?v=x2pwQ71MHrs is also for your reference.

Please reach out for us at service@soundcore.com to help ensure you're 100% satisfied.

You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support.

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

If possible, please try the following steps to see if the issue persists:
First, we kindly ask you to try the following troubleshooting as those have proven to often times already help:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.

Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.

Please also reset the earbuds as the following steps to see if it is helpful:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.

If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thank you so much for sharing your experience. We're really sorry you've encountered this issue!

If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.

Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.

Please also reset the earbuds as the following steps to see if it is helpful:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.

If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

Thanks for the message. We are very sorry that you have encountered issues with your headphones. I know this is frustrating, and we hope to make up for this inconvenience. Could you please tell us more details about the issue? You can also contact us at service@soundcore.com. We will be responsible for every customer.

Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

If possible, please try the following steps to see if the issue persists:
1. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Check if the earbuds can be charged probably.
2. Forget the pairing records (both Liberty Air 2 and Liberty Air 2 L) on your device and turn off the Bluetooth.
3. Place the earbuds back into the charging case and keep the case open. Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times to reset the earbuds. 
4. Turn on the Bluetooth again and retry.

If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!