Customer Ratings & Reviews
- Model:
- A3910Z11
- SKU:
- 6374960
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the Anker Liberty Air 2 Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users have praised the earbuds' comfort, with some even saying they are the most comfortable earbuds they've ever used. However, some customers have expressed concerns about the fit, connectivity, and touch controls of the earbuds.
This summary was generated by AI based on customer reviews.
Software bug right out of the box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to try and get some nice wireless headphones, but right out of the box, when trying to set them up and perform the software update the needed, it failed, and customer support stated they were defective.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Please reach out to us at [email protected] for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Still looking for something better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a replace to ones that rested on my neck. When you wear these you cant anything around you but that is double edged. Call quality was horrible for the other person on the call. Would not purchase again.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .So sorry to learn about this. This model is one of our newest products. We deeply appreciate your detailed answers to discover the root cause of the problem:
- What is the model and OS of the device you are connecting the headphone with?
- Are you having this issue with regular phone calls or with an App you use for calls (e.g. Skype, Whatsapp etc.)?
- Where are you usually when the problem happens? Indoors? On a busy street?
- Please also let us know the firmware version of your Soundcore APP. Is it up to date?
- Does this issue happen when you use both sides together? Or only use one side?
We understand that you have tried some troubleshooting already, but please confirm that you have also tried the following steps:
- Use the default phone call on another phone to see if it makes any difference.
- Download the Soundcore APP and upgrade the firmware to the latest version.
If still no help, please reach out to us via [email protected] for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud no longer plays sound. I reset the earphones and tested on multiple devices, to no avail. Best Buy's return policy is two weeks. This is unacceptable.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Poor sound quality and they cut out quite often.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son. These are poor quality wireless earbuds. Recommended by the store as a substitute for air pods. The sound quity is poor and the music cuts out in each ear pod quite frequently.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .We are sorry you had this experience, as it is not a normal one. Try 'forget device' completely in your bluetooth options and pair them with your phone again. This should fix the issues you are having. Give us a call if you are still having problems: 800-988-7973
Not worth price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wry uncomfortable and poor fit.. will not stay I'm ears and sound quality what very low.. constant disconnecting and reconnecting with phone or Bluetooth devices.
No, I would not recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very impressed with these. Got them for Christmas for the kids, but they did not like them,. The AirPods are much smaller and better sound quality. I will have to return these.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience; so sorry to learn the size and the sound quality is not meeting your needs.
We would really like to be in touch to see what we can do to take care of you. Please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very impressed with these. Got them for Christmas for the kids, but they did not like them,. The AirPods are much smaller and better sound quality. I will have to return these.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience; so sorry to learn the size and the sound quality is not meeting your needs. We would really like to be in touch to see what we can do to take care of you. Please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FROM BEST BUY Online best buy will not honor store-bought purchases if they go bad. Mic quality for phone calls was poor at best even after training the system.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
1. Use the default phone call and try another phone to see if it makes any difference.
2. Download the Soundcore APP and upgrade the firmware to the latest version.
If those steps don't help, please reach out to us via [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not good for iPhones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t sync well with iPhone Leaves a lot to be desired! I would not purchase these again! Save your money by the beats and you will not have any problem!
No, I would not recommend this to a friendNever opened
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating will change once i use them. . .never open them because i have a few different brands might be a present before i get to them .
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
doesnt perform as it is advertised
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it takes forever to link. when you double tap on the ear pieces, it hurts your ears alot as the sensor is not working very well. The sound quality is poor
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Normally when you open the charging case, the earbuds enter into the pairing mode. The light on the right earbud flashes quickly while the other one flashes slowly, which means they paired fine together. And next time when you use them, the earbuds will reconnect to the last device automatically. Would you please try to put both earbuds back into the charging case for 10 seconds with the case cover closed, and then take both earbuds out test them again? For the sound, please also try other sizes eartips to get a better seal to see if any difference. You can also adjust the EQ on the Soundcore APP.
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not worth the cost
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for awhile, then left bud quit working and won't charge. For the price, these should last a lot longer 9 months.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.
Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.
If the earbud is charging fine but can't connect or play sound, would you try the following tips:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Súper Big earbuds that fall out of my ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't even get an accurate review of the headphones, they would fall out of my ears the second I pushed them in. They look bulky in real life.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Sorry to hear this! Did you try any of the smaller earbud options?
Give us a call so we can help you out with this: 800-988-7973
Wireless Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t last but 3 hours after completing charging them. I wish I would’ve returned them in the 30 day time.
No, I would not recommend this to a friendBetter Brands Available For A Little Extra
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud keeps failing - won't turn on. Anker has replaced them 3 times. Won't purchase again.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
First, we kindly ask you to try the following troubleshooting as those have proven to often times already help:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.
Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.
Please also reset the earbuds as the following steps to see if it is helpful:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my husband to use, he has to yell for anyone to hear him. It seems like they cut out a lot. Would not recommend them
No, I would not recommend this to a friendBrand response from Anker Team
Posted .We're sorry to hear this, as this is not a normal experience.
Can you give us a call so that we can help you with these?
800-988-7973
Left headphone stop charging.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good while works but once stop working is so annoying. I got this product just four months ago.
No, I would not recommend this to a friendMeh….
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. They start out ok. Mediocre at start weaning to a lackluster whole.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its better to buy apple airpods by spending $30 more This one has poor sound system and not fitting into ears.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Have you tried all sizes eartips to get a better fit and sound performance? And you can also adjust the your preferred EQ in the Soundcore APP.
Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Will be RETURNING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One stopped working 1-1/2 months after purchasing. This is the 2nd pair returning of this same brand.
No, I would not recommend this to a friend