Customer Ratings & Reviews
- Model:
- A3910Z11
- SKU:
- 6374960
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the Anker Liberty Air 2 Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users have praised the earbuds' comfort, with some even saying they are the most comfortable earbuds they've ever used. However, some customers have expressed concerns about the fit, connectivity, and touch controls of the earbuds.
This summary was generated by AI based on customer reviews.
Terrible quality and customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 5 months, tried to warranty and Lost patience with the Soundcore warranty process. Take my advice and go buy some $30 jdubs that will last way longer
No, I would not recommend this to a friendDont Buy!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this headphones for 6months the first day they would not pair to my Iphone now we are on a trip an they will not connect don't buy these headphones!!!!
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
- Forget the pairing record on your device and turn off the Bluetooth
- Put both earbuds back into the charging case and keep the case open. Hold the button below the charging case for 10 seconds to reset the headphones.
- Turn on the Bluetooth and try to pair them again.
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a brand new white pair (got them today) the right earbud does not work AT ALL. Returning them ASAP.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thanks for your writing. So sorry to hear about the issue with your headphones!
We need to document the issue in order to process a warranty claim, so please share with us the details of what's going wrong with the device. Do you mean one side is not charging? Or it has no sound?
Perhaps these troubleshooting tips will help:
- Place the earbuds into the charging case and make sure they are being charged. When you put the left earbuds into the charging case, the left LED light on charging case will flash 2 times which means the earbuds is charging, please also note the right side will also do the same time, when you put it into charging case, the right LED light on charging case will also flash.
- Keep the charging case open, then press and hold the button on the bottom of the charging case for 10 seconds until the LED indicators on both earbuds flash red 3 times. All the memory data will be cleared, then close the charging case. We're going to do our best to make sure you're 100% satisfied! We would really like to be in touch to see what we can do to take care of you. Please reach out to us at [email protected] so we can further assist you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!