Customer Ratings & Reviews
- Model:
- KSTK1
- SKU:
- 4759254
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the stacking kit's stability, ease of use, and space-saving design as significant advantages. Users appreciate the straightforward installation process and the perfect fit of the kit. Some customers have noted vibration during use. Overall, the stacking kit is praised for its quality and ability to create a more organized laundry area.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Height
Not a good idea.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to stack but the cords from the dryer would not reach when stacked on top. it is also very high when stacked. The bestbuy guys could not stack because of cords. They did not offer to take back this kit.
No, I would not recommend this to a friend Easy to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it should be made out of stronger material.
I would recommend this to a friendLook Ma, no screws! No, we can't stack that LG dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Best Buy purchase was the Worst Buy. The item was missing the screws! Now it says it is not returnable! Caveat Emptor. No, I can't stack the dryer mommy! Best Buy failed me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raphael. Thank you for reaching out regarding the LG Stack Kit (KSTK4) model. We understand your concern about the missing screws of the product. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience, but it seems we missed the mark this time. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. For more help, you can reach out to us on social media @LGUSSupport. ^Juvy
Limited the time I could use my reward
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where did my 100.00 gift card go?I had gotten 50.00 per washer and dryer, so I’m wondering why I can’t find it
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for reaching out about the LG Staking Kit (KSTK4) model and your missing gift card. We understand how important it is to keep track of your rewards, and we'd be happy to help clarify this for you. We strive to provide exceptional services and ensure a smooth experience. Gift cards related to promotions like these are typically sent via email or physical mail, depending on the promotion details. We recommend checking your email inbox (including spam or junk folders) for any messages related to the promotion. If the gift card was supposed to be mailed, it might be helpful to verify the address associated with your purchase. If you're still unable to locate it, please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please send us a private message on social media @LGUSSupport, and we’ll look into the details of your specific promotion and assist you further. We’re here to help. ^Juvy
Did not fit unit I purchased.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor CS in handling this purchase. I was purchasing a 24” stackable unit. Best Buy Member knew what I was purchasing but sold us a kit for the wrong unit. Caused a delay in purchase which I eventually canceled since this was the third mistake by Best Buy Members for this purchase. Could not continue to tolerate incompetence and lack of concern on part of management with our washer/dryer purchase. Would not consider purchasing a washer/dryer from Best Buy ever again.
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered without stacking kit. Dryer sat in living room for another week. Delivered stacking kit but didn’t install. Would have waited another week for that. Had to install ourselves. now having issue with refrigerator delivery. Don’t buy from Best Lies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for supporting LG. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Looks good, but doesn’t help with noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and does keep the dryer in place, but there is a gap. I can see and hear movement and sound when the washer and dryer are on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This certainly doesn't sound right. We would be happy to look into the noise and movement you are experiencing. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
All stacked up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so great, I should’ve bought two! Do you have one for televisions?
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
edges stick out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little bulky around edges and door opens into it so either installed wrong or bad part.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Laundry accessories, please visit https://www.lg.com/us/laundry-accessories. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t fit and it was the right size would not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Whatever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should be sold with the washer dryer - at the very LEAST it should be offered for sale with the washer / dryer. My home installation was derailed because I didn't have this. What was going to be a couple weeks has turned into months because I didn't have this. This product shouldn't exist. It should be offered with the washer / dryer.
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback regarding the stacking kit. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. ^CP
Stacking kit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This size stacking kit was too small for my stackable units.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wrong fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this item and it was the wrong fit which we didn't figure out until after we put holes in the washer!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Stacking Kit (KSTK4) model. We apologize for the inconvenience and frustration you experienced with the wrong fit of the item, which resulted in holes being put in your washer. We strive to provide accurate information and ensure that our customers receive the correct products. To address this, we recommend reaching out to Best Buy customer service directly at 888-237-8289 for immediate assistance. If there's anything we can do to assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Value for money is not there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not very strong. I wish this was built better
No, I would not recommend this to a friendPoor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to connect. Horrible customer service from Best Buy. Do not take yourself thru this horrific process. Had to return all a myself after over 1 1/2 months of waiting to connect. Still nothing not even an apology.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Ease of use
Easy to Use...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use stacking kit for my LG washer and dryer
I would recommend this to a friend fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that delivered were fantastic, but....the entire process from start to finish for the purchase for this washer and dryer with parts was the worst I have ever had!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Will not buy again Service sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product but the service sucked badly. Best buy kept cancelling my install 3 time's. No help from store to make it right. I did better going to Lowes
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad service, bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed correctly, keep bringing missing stuff and wrong item for 4 times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this resolved. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Not sturdy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stacking kit was not good. We stacked our washer and dryer with it and it was not at all sturdy. We returned it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ ^CP