Customer Ratings & Reviews
- Model:
- KSTK1
- SKU:
- 4759254
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Stacking Kit for Most 27" LG Washers and Dryers, highlighting its stability and ease of use during assembly. Many appreciate the quick installation process, perfect fit, and space-saving design it provides for tight laundry rooms. The kit's quality and contribution to a sturdy, stacked laundry setup are also well-received, while some customers have noted concerns about vibration and color.
This summary was generated by AI based on customer reviews.
fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that delivered were fantastic, but....the entire process from start to finish for the purchase for this washer and dryer with parts was the worst I have ever had!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Will not buy again Service sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product but the service sucked badly. Best buy kept cancelling my install 3 time's. No help from store to make it right. I did better going to Lowes
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad service, bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed correctly, keep bringing missing stuff and wrong item for 4 times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this resolved. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Not sturdy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stacking kit was not good. We stacked our washer and dryer with it and it was not at all sturdy. We returned it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ ^CP
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers scratched my new dryer when installing the machine.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Need to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to have it to stack along with other add-on costly things that must be purchased at Best Buy to get free installation.
I would recommend this to a friendInstall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think this kit fits the machine properly doesn’t feel secure
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Used product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy sent a used product to use with the new washer and dryer.
No, I would not recommend this to a friendOnly half of order delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is out in la la land and wasn’t delivered making this piece pointless
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. I hate to hear that you have not received your washer yet. I can definitely understand how frustrating this situation may be. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Returned for credit - didn’t use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for credit. Didn’t stack the machines koi moo
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Laundry accessories, please visit https://www.lg.com/us/laundry-accessories. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. ^Daphane
- Pros mentioned:Fit, Installation, Stability
Stable Kit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a required component for my washer and dryer. I have been using it for 3 years with no issues. No movement of the dryer on top at all.
I would recommend this to a friend - Pros mentioned:Ease of use
Beware ordering ANYTHING online or over phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked to stack my New LG washer dryer sweet thank you! Would’ve been helpful if the online team i called to order the washer dryer set knew about the stacking product i needed here so i didn’t need to speed to Best Buy to grab it 20 minutes before scheduled delivery! Would then have been 5 stars.
I would recommend this to a friend - Pros mentioned:Ease of use, Stability
Nice LG support for Stacking W&D
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Help to stabilize stacked LG washer and dryer, Easy to install but needed help to lift dryer on top of washer.
I would recommend this to a friend Good design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work great initially ended up putting them side-by-side
I would recommend this to a friend- Pros mentioned:Fit
Fit perfectly for stacking.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly for stacking. Was delivered with the delivery driver's arrival.
I would recommend this to a friend - Pros mentioned:StabilityCons mentioned:Vibration
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to stack your LG washer and dryer this is a must have. I've been very happy with the stability and minimal vibration with both the washer and drying running with the stacking kit.
I would recommend this to a friend - Pros mentioned:Stability
Great Quality!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to stack my new washer/dryer since I live in a condo and didn't have the space to have them side by side. This secured them perfectly and was completely invisible.
I would recommend this to a friend - Pros mentioned:Stability
Holds tight, no shaking whatsoever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this with the set and don't really have any complaints about it. It does the job and there isn't any shaking or looseness about it whatsoever. I'm glad I got it.
I would recommend this to a friend - Pros mentioned:Stability
Decent Bracket
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a strong stacking kit that seems well built. At first the screws had a difficult time finding the hole during the installation because they wouldn't line up.
I would recommend this to a friend - Pros mentioned:Stability
A must for stack
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is for stack the dryer in top of the washer for a more stable mount. You can doit without this part but with the movement maded it could be a risk for falling the top. When you put the rack on top of the washer 3 scrwes
I would recommend this to a friend