Customer Ratings & Reviews
- Model:
- KSTK4
- SKU:
- 6539086
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Stacking Kit for Most 27" LG Washers and Dryers, highlighting its stability and ease of use during assembly. Many appreciate the quick installation process, perfect fit, and space-saving design it provides for tight laundry rooms. The kit's quality and contribution to a sturdy, stacked laundry setup are also well-received, while some customers have noted concerns about vibration and color.
This summary was generated by AI based on customer reviews.
All stacked up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so great, I should’ve bought two! Do you have one for televisions?
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
edges stick out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little bulky around edges and door opens into it so either installed wrong or bad part.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Laundry accessories, please visit https://www.lg.com/us/laundry-accessories. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t fit and it was the right size would not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Whatever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should be sold with the washer dryer - at the very LEAST it should be offered for sale with the washer / dryer. My home installation was derailed because I didn't have this. What was going to be a couple weeks has turned into months because I didn't have this. This product shouldn't exist. It should be offered with the washer / dryer.
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback regarding the stacking kit. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. ^CP
Stacking kit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This size stacking kit was too small for my stackable units.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Value for money is not there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not very strong. I wish this was built better
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Easy to Use...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use stacking kit for my LG washer and dryer
I would recommend this to a friend Wrong fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this item and it was the wrong fit which we didn't figure out until after we put holes in the washer!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Stacking Kit (KSTK4) model. We apologize for the inconvenience and frustration you experienced with the wrong fit of the item, which resulted in holes being put in your washer. We strive to provide accurate information and ensure that our customers receive the correct products. To address this, we recommend reaching out to Best Buy customer service directly at 888-237-8289 for immediate assistance. If there's anything we can do to assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to connect. Horrible customer service from Best Buy. Do not take yourself thru this horrific process. Had to return all a myself after over 1 1/2 months of waiting to connect. Still nothing not even an apology.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that delivered were fantastic, but....the entire process from start to finish for the purchase for this washer and dryer with parts was the worst I have ever had!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Will not buy again Service sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product but the service sucked badly. Best buy kept cancelling my install 3 time's. No help from store to make it right. I did better going to Lowes
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad service, bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed correctly, keep bringing missing stuff and wrong item for 4 times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this resolved. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Not sturdy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stacking kit was not good. We stacked our washer and dryer with it and it was not at all sturdy. We returned it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ ^CP
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers scratched my new dryer when installing the machine.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Need to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to have it to stack along with other add-on costly things that must be purchased at Best Buy to get free installation.
I would recommend this to a friendInstall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think this kit fits the machine properly doesn’t feel secure
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Used product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy sent a used product to use with the new washer and dryer.
No, I would not recommend this to a friendOnly half of order delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is out in la la land and wasn’t delivered making this piece pointless
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. I hate to hear that you have not received your washer yet. I can definitely understand how frustrating this situation may be. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Returned for credit - didn’t use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for credit. Didn’t stack the machines koi moo
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Laundry accessories, please visit https://www.lg.com/us/laundry-accessories. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. ^Daphane
- Pros mentioned:Fit, Installation, Stability
Stable Kit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a required component for my washer and dryer. I have been using it for 3 years with no issues. No movement of the dryer on top at all.
I would recommend this to a friend