Customer Ratings & Reviews
- Model:
- SKK-8K
- SKU:
- 10736221
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Only connects in back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stacking kit for my Samsung Washer and Dryer connects only in the back, so it causes the dryer to sit further back than the washer. It just makes it not even on top of each other.
I would recommend this to a friendIs this right?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is this supposed to stack offset? This makes the washer stick out past the closet door hinge... The box was half tape.. not sure if everything was there or went together correctly
I would recommend this to a friendMounts to dryer bottom :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks that it mounts to the bottom of the dryer. You have to be careful that you do not break it when lifting the dryer on top of the washer. But it works.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We are glad to know that you are using one of our Samsung stacking kits for washers and dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the stacking kit during the installation process. We will surely notate your feedback for better service in the future.
I highly recommend clicking this link for future reference or guide on how to install and stack your front load washing machine and dryer:
https://www.samsung.com/us/support/search/?query=How+to+install+and+stack+your+front+load+washing+machine+and+dryer+%7C+Samsung+US&referrerPageUrl=https://www.samsung.com/us/support/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144196304
Thank you for choosing Samsung. Have a great day.
-Trisha-
it does the job (partially)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected that this kit had the cable to allowed us to operate the dryer with the washer controls.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Bacco. The kit you have there is the stacking kit only. What you need is the stacking kit and multicontrol kit.
You can contact our Samsung Parts Team at (800) 627-4368. Mon - Fri 9:00 AM ~ 6:30 PM EST. They can the availability and compatibility of the multicontrol you'll need for your appliance.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144965923) when you message us to help our team pull up your information.
Have a great day.
^Charles
Replacement for original
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was the replacement for another set they stop selling. Instruction didn't show how to install very good. Not really for older models but can be made to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wildcard2010ad! Samsung does recommend only using the stacking kit that is compatible with your models. We have different stacking kits for different models based on the size and other factors. ^Jecca
It works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what its supposed to do, works pretty well
I would recommend this to a friendPoorly constructed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not made to the best as far as ease I probably will call to have it installed no pre drilled holes to install brackets.
No, I would not recommend this to a friendCheap plastic junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality plastic and hardware. If it didn't fit perfectly wouldn't use it. Instructions are unclear. Do not tighten the screws beyond just attaching and make sure to hold the brace in place while you so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Rip off, but got to have it to stack it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just something Samsung made to make more $ off of you.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate you giving us your honest feedback, JamesS.
For us to better assist you with your unit, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652828, which will help our team pull up your information.
^Rainly
return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't use these..we ended up putting them side by side due to a clearance issue
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really sure what to say, it does the job and easy to assemble.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, that is great to hear! Thank you for taking time to review your product. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957942) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Product is fine - NOT TRANSPARENT policy..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This SHOULD COME with the product - having to buy it is like a tax on the product not expected but can't use it as "advertised" without the extra. The product is FINE - but don't play games with people's hard earned money
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store.
Have a great day.
-Ernest-
.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It holds only front side. ............................ ......
I would recommend this to a friendWoeks as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second stacked setup for washer/dryer in recent years. both worked well.
I would recommend this to a friendGood part, crappy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything in the internet told me that this was the right stacking kit that I needed for the appliances I was buying. To be extra sure, I asked in the Q&A section using specific serial numbers and someone names Wally answered saying yes, this part works. Layer on, someone from Samsung said that the right bracket is the model SK-HD. I searched for it and found nothing. When the delivery came, the installers told me that it was the wrong stacking kit. They were very rude and made me feel stupid. Eventually I went to the store and they were much nicer there and helped me find the right one which was SK-DH
I would recommend this to a friendNot a good design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to install not I will though design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 00Joe.
Thank you for reaching out regarding your Stacking Kit for Samsung 27" Front-Load Washers and Dryers hard to install. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, I suggest you watch this video to get a few simple tips and tricks to install the stacking kit.
How to install and stack your front load washing machine and dryer
https://www.youtube.com/watch?v=FGOXryTTr78
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144776338
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute cheapest piece of trash uve ever dealt with regarding washer and dryers. Theres nothing but tiny screws that hold it in place. Which by the way, strip with the slightest force behind them. And trust me, as a career mechanic, i was not over tightening them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your observation of our stacking kit. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Unacceptable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came to home at 6:30am without making communication with customer, never left message on VM @ 6am call to customer never brought product into home to use/replace current stackig kit that was not balanced. Upon Tech's decision maintenanced leg on washer and stated that it was all that was needed, ran washer with no clothes (no weight) and stated spin cycle was fixed. When tech left home ran a load of laundry (weight) and spin cycle was still and noise was continual but much louder.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to share your experience, especially on your dryer issue.
On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am providing this link to troubleshoot your concern about the noisy and still dryer.
Noisy dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Still dryer: https://www.samsung.com/us/support/troubleshooting/TSG01001987/
In case you encounter some error codes on your here's a link to address it
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
4.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144144444
All the best.
^Ross
Not fond of this kit!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This kit doesnt work for my home setup as it places the dryer too far behind the washer and we just dont like the view of it. Also separation in height between washes and dryer is about 2"-3" so no good for us...
I would recommend this to a friendBrand response from Samsung
Posted .Hi BORI69,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
The Samsung SKK-8K Laundry Stacking Kit is compatible with most Samsung 27" wide front load washers and dryers and saves you space in your home. To utilize your limited laundry space efficiently, you can use the stacking kit to fasten and organize your units with the dryer on top of the washer.
In case you need further assistance please reach us with the following options so that we can further assist you with more options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:
1144272037
^Ross
Terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd party company damaged doors/walls during install. It took multiple trips, and last min reschedules (for which I left, or missed work) to finally complete delivery. Months later, I have yet to hear back from their claims department. Terrible svc, no follow-up and it’s almost impossible to get through to anyone who can help. I’ll never shop w/them again, this has been a complete nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Home Depot customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599753.
-Noraina