Customer Ratings & Reviews
- Model:
- SKK-8K
- SKU:
- 10736221
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Great addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to product. It was just what I needed.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Wayne,
We appreciate you taking the time to leave us a review on your Stacking Kit for Samsung 27" Front-Load Washers and Dryers. You made an excellent choice for your home and we are pleased to hear how happy you are!
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598646.
-Noraina
Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are almost $300 because of those charges. Hope they will relize that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RIHS,
Thank you for reaching out and we hope you are in good health. We understand that with the current pandemic situation, we have to tighten our belts. We try to save on each purchase that we have, so much so, with laundry accessories.
I have checked the price of our stacking kit for Samsung 27" Front-Load Washers and Dryers and the average price range for them is $39.99.
Please click on the link below to route you over to the Samsung page related to the Stacking kit.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/skk-8k---stacking-kit-for-samsung-27-in--wide-front-load-laundry-pairs-skk-8k/#benefits
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144196631
Leo
Stacks but leaves a gap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves a big unsightly gap on the fro of the machine. Wish there was a shim that covered the gap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Stacking feature. I am sure that this works well with your space and frees up some too hopefully depending on your laundry room. We welcome you to our family and thank you for choosing Samsung. ^Brad
wrong brackets included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed in this kit. This kit was the option given on the website for the washer/dryer set i purchased. It came with two sets of brackets to choose from depending on your model. Neither set of brackets fit. Fortunately, i was able to make one set work by drilling new holes in the brackets. System works well now that the problem was fixed.
No, I would not recommend this to a friendStacking kit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is part of a washer dryer set that I purchased. I would have rather not stacked the units.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We greatly appreciate your feedback! ^Ty
Washer/ dryer and dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service at best buy , I can truly say I have never in 70 years I have never and will never buy anything again from this company, service awful and they really don’t care at all, from corporate to store employees
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
WORSE CUSTOMER SERVICE EXPERIENCE EVER!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORSE CUSTOMER SERVICE EXPERIENCE EVER! nothing against the product but rethink before buying appliance at BestBuy to say bad installation is a positive. THE WORSE CUSTOMER SERVICE EXPERIENCE EVER!!! returned EVERYTHING! going to Home Depot to give them my business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144601848.
-Noraina
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was astonished at the price for what these brackets are. They are 2 little brasses and a couple screws and they charge 50.00 way over priced should be included in price not additional fee for total tech members would be a good idea
No, I would not recommend this to a friendHorrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible service and customer service and delivery. Will never buy from here again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the experience you had. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
BOZO devlvery men
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never brought them. Our new dryer was never installed by Best Buy, because the men forgot to bring stacking kit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to connect. Horrible customer service from Best Buy. Do not take yourself thru this horrific process. Had to return all a myself after over 1 1/2 months of waiting to connect. Still nothing not even an apology.
No, I would not recommend this to a friendMissing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the kit for my washer and dryer stackable kit but it was missing all the screws. It has a small rip opening. The Sale rep did not even check to see if everything was in the box. He just hand it to me.
No, I would not recommend this to a friendWrong size kit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold a kit for stacking a regular size washer dryer but the washer dryer I purchased at the same time was smaller. I had to return it and Best Buy did not have a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Horrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. I’m not sure why it says this. I have had to reschedule multiple times because there was no show no call each time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144784220
^Camille
Incomplete Kit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box did not contain lor screws and I delayed the installation of the dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are happy to see you posted a review, HayberD.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Very poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was suppose to receive this but unfortunately did not get it and the installers were an absolute joke! They left my house with a gas leak.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered and paid for this, but wasn’t part of the delivery. My stackable washer and dryer is now a side by side….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dent! We are sorry to hear that you were not able to stack the unit as you would have liked. However, we do thank you for being the best part of Samsung.^Nic
was missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.box came without certain parts. apparently it is a defect of the box that happens quite commonly. had to go back to store to get a replacement one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi everett! We're glad to hear that you were able to get this all sorted out. Thank you for sharing. ^Jecca
HMM....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT MUCH TO SAY BESIDES THE POINT THAT THE INSTALLERS DID NOT BRING THE RIGHT ONE UNTIL THE THIRD VISIT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144604031.
-Noraina
Worst Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I will never be shopping with best buy again...after 20 years as a customer
No, I would not recommend this to a friend