Customer Ratings & Reviews
- Model:
- SKK-8K
- SKU:
- 12374840
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Cheap plastic junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality plastic and hardware. If it didn't fit perfectly wouldn't use it. Instructions are unclear. Do not tighten the screws beyond just attaching and make sure to hold the brace in place while you so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It holds only front side. ............................ ......
I would recommend this to a friendWoeks as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second stacked setup for washer/dryer in recent years. both worked well.
I would recommend this to a friendGood part, crappy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything in the internet told me that this was the right stacking kit that I needed for the appliances I was buying. To be extra sure, I asked in the Q&A section using specific serial numbers and someone names Wally answered saying yes, this part works. Layer on, someone from Samsung said that the right bracket is the model SK-HD. I searched for it and found nothing. When the delivery came, the installers told me that it was the wrong stacking kit. They were very rude and made me feel stupid. Eventually I went to the store and they were much nicer there and helped me find the right one which was SK-DH
I would recommend this to a friendNot a good design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to install not I will though design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 00Joe.
Thank you for reaching out regarding your Stacking Kit for Samsung 27" Front-Load Washers and Dryers hard to install. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, I suggest you watch this video to get a few simple tips and tricks to install the stacking kit.
How to install and stack your front load washing machine and dryer
https://www.youtube.com/watch?v=FGOXryTTr78
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144776338
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Unacceptable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came to home at 6:30am without making communication with customer, never left message on VM @ 6am call to customer never brought product into home to use/replace current stackig kit that was not balanced. Upon Tech's decision maintenanced leg on washer and stated that it was all that was needed, ran washer with no clothes (no weight) and stated spin cycle was fixed. When tech left home ran a load of laundry (weight) and spin cycle was still and noise was continual but much louder.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to share your experience, especially on your dryer issue.
On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am providing this link to troubleshoot your concern about the noisy and still dryer.
Noisy dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Still dryer: https://www.samsung.com/us/support/troubleshooting/TSG01001987/
In case you encounter some error codes on your here's a link to address it
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
4.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144144444
All the best.
^Ross
Not fond of this kit!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This kit doesnt work for my home setup as it places the dryer too far behind the washer and we just dont like the view of it. Also separation in height between washes and dryer is about 2"-3" so no good for us...
I would recommend this to a friendBrand response from Samsung
Posted .Hi BORI69,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
The Samsung SKK-8K Laundry Stacking Kit is compatible with most Samsung 27" wide front load washers and dryers and saves you space in your home. To utilize your limited laundry space efficiently, you can use the stacking kit to fasten and organize your units with the dryer on top of the washer.
In case you need further assistance please reach us with the following options so that we can further assist you with more options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:
1144272037
^Ross
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute cheapest piece of trash uve ever dealt with regarding washer and dryers. Theres nothing but tiny screws that hold it in place. Which by the way, strip with the slightest force behind them. And trust me, as a career mechanic, i was not over tightening them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your observation of our stacking kit. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd party company damaged doors/walls during install. It took multiple trips, and last min reschedules (for which I left, or missed work) to finally complete delivery. Months later, I have yet to hear back from their claims department. Terrible svc, no follow-up and it’s almost impossible to get through to anyone who can help. I’ll never shop w/them again, this has been a complete nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Home Depot customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599753.
-Noraina
Too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricing is way too high for what they are. Oher cheaper ways to secure the washer.
No, I would not recommend this to a friendGreat addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to product. It was just what I needed.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Wayne,
We appreciate you taking the time to leave us a review on your Stacking Kit for Samsung 27" Front-Load Washers and Dryers. You made an excellent choice for your home and we are pleased to hear how happy you are!
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598646.
-Noraina
Stacks but leaves a gap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves a big unsightly gap on the fro of the machine. Wish there was a shim that covered the gap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Stacking feature. I am sure that this works well with your space and frees up some too hopefully depending on your laundry room. We welcome you to our family and thank you for choosing Samsung. ^Brad
Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are almost $300 because of those charges. Hope they will relize that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RIHS,
Thank you for reaching out and we hope you are in good health. We understand that with the current pandemic situation, we have to tighten our belts. We try to save on each purchase that we have, so much so, with laundry accessories.
I have checked the price of our stacking kit for Samsung 27" Front-Load Washers and Dryers and the average price range for them is $39.99.
Please click on the link below to route you over to the Samsung page related to the Stacking kit.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/skk-8k---stacking-kit-for-samsung-27-in--wide-front-load-laundry-pairs-skk-8k/#benefits
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144196631
Leo
wrong brackets included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed in this kit. This kit was the option given on the website for the washer/dryer set i purchased. It came with two sets of brackets to choose from depending on your model. Neither set of brackets fit. Fortunately, i was able to make one set work by drilling new holes in the brackets. System works well now that the problem was fixed.
No, I would not recommend this to a friendStacking kit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is part of a washer dryer set that I purchased. I would have rather not stacked the units.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We greatly appreciate your feedback! ^Ty
Washer/ dryer and dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service at best buy , I can truly say I have never in 70 years I have never and will never buy anything again from this company, service awful and they really don’t care at all, from corporate to store employees
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
WORSE CUSTOMER SERVICE EXPERIENCE EVER!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORSE CUSTOMER SERVICE EXPERIENCE EVER! nothing against the product but rethink before buying appliance at BestBuy to say bad installation is a positive. THE WORSE CUSTOMER SERVICE EXPERIENCE EVER!!! returned EVERYTHING! going to Home Depot to give them my business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144601848.
-Noraina
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to connect. Horrible customer service from Best Buy. Do not take yourself thru this horrific process. Had to return all a myself after over 1 1/2 months of waiting to connect. Still nothing not even an apology.
No, I would not recommend this to a friendBOZO devlvery men
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never brought them. Our new dryer was never installed by Best Buy, because the men forgot to bring stacking kit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Horrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible service and customer service and delivery. Will never buy from here again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the experience you had. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly