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Customer Ratings & Reviews

$42.18

Customer reviews

Rating 4.7 out of 5 stars with 935 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 935 reviews
  • Rated 1 out of 5 stars

    Missing parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the kit for my washer and dryer stackable kit but it was missing all the screws. It has a small rip opening. The Sale rep did not even check to see if everything was in the box. He just hand it to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong size kit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold a kit for stacking a regular size washer dryer but the washer dryer I purchased at the same time was smaller. I had to return it and Best Buy did not have a replacement.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      Melardo Samsung

  • Rated 5 out of 5 stars

    The item stabilized the units very well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked very well to resolve the stacking issue for my purchased washer and dryer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was not completed. I’m not sure why it says this. I have had to reschedule multiple times because there was no show no call each time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Reference Ticket Number: 1144784220

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Incomplete Kit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box did not contain lor screws and I delayed the installation of the dryer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are happy to see you posted a review, HayberD.

      To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    Very poor service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suppose to receive this but unfortunately did not get it and the installers were an absolute joke! They left my house with a gas leak.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered and paid for this, but wasn’t part of the delivery. My stackable washer and dryer is now a side by side….

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dent! We are sorry to hear that you were not able to stack the unit as you would have liked. However, we do thank you for being the best part of Samsung.^Nic Samsung

  • Rated 1 out of 5 stars

    was missing parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    box came without certain parts. apparently it is a defect of the box that happens quite commonly. had to go back to store to get a replacement one

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi everett! We're glad to hear that you were able to get this all sorted out. Thank you for sharing. ^Jecca Samsung

  • Rated 1 out of 5 stars

    HMM....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT MUCH TO SAY BESIDES THE POINT THAT THE INSTALLERS DID NOT BRING THE RIGHT ONE UNTIL THE THIRD VISIT.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Your reference number is 1144604031.

      -Noraina Samsung

  • Rated 1 out of 5 stars

    Worst Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience ever. I will never be shopping with best buy again...after 20 years as a customer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Verify what you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This kit was wrong one for the washer dryer set. Was listed incorrectly on the website and was a Best Buy error

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told I needed this product so I purchased it and it turned out I didn’t need it so know I have to go return it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Amandek,


      Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Kit missing parts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposed to have three parts and mounting hardware. Box was retaped and when opened, only had one mounting bracket set

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Reference Ticket Number: 1144621829

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Wrong kit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kit I got is fine but the associate ordered the wrong kit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,
      Thank you for bringing this to our attention.
      We apologize for any inconvenience this may have caused you.
      The experience is not what we expect from our customers.
      To better assist you with this issue, please contact the Best Buy
      customer service department at P. (888) 237-8289
      H.24 Hours a Day- Bestbuy, can either answer your question or transfer you to your local store to answer your specific concern.

      Reference number:
      1144563060
      ^Ross Samsung

  • Rated 1 out of 5 stars

    Don't Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Please don't buy it if you care about your units.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not do what it promises. It did not connect the dryer to washer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haven't installed it yet and it's been some time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fits

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my dish washer was another great addition to my appliance set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, estrong enough and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I needed to be able to stack them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did what it was supposed to do. I needed this so that I could stack them in a small cubbyhole.

    I would recommend this to a friend