Customer Ratings & Reviews
- Model:
- SKK-8K
- SKU:
- 12374840
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the kit for my washer and dryer stackable kit but it was missing all the screws. It has a small rip opening. The Sale rep did not even check to see if everything was in the box. He just hand it to me.
No, I would not recommend this to a friendWrong size kit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold a kit for stacking a regular size washer dryer but the washer dryer I purchased at the same time was smaller. I had to return it and Best Buy did not have a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
The item stabilized the units very well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item worked very well to resolve the stacking issue for my purchased washer and dryer
I would recommend this to a friendHorrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. I’m not sure why it says this. I have had to reschedule multiple times because there was no show no call each time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144784220
^Camille
Incomplete Kit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box did not contain lor screws and I delayed the installation of the dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are happy to see you posted a review, HayberD.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Very poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was suppose to receive this but unfortunately did not get it and the installers were an absolute joke! They left my house with a gas leak.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered and paid for this, but wasn’t part of the delivery. My stackable washer and dryer is now a side by side….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dent! We are sorry to hear that you were not able to stack the unit as you would have liked. However, we do thank you for being the best part of Samsung.^Nic
was missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.box came without certain parts. apparently it is a defect of the box that happens quite commonly. had to go back to store to get a replacement one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi everett! We're glad to hear that you were able to get this all sorted out. Thank you for sharing. ^Jecca
HMM....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT MUCH TO SAY BESIDES THE POINT THAT THE INSTALLERS DID NOT BRING THE RIGHT ONE UNTIL THE THIRD VISIT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144604031.
-Noraina
Worst Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I will never be shopping with best buy again...after 20 years as a customer
No, I would not recommend this to a friendVerify what you need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This kit was wrong one for the washer dryer set. Was listed incorrectly on the website and was a Best Buy error
No, I would not recommend this to a friendNot needed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I needed this product so I purchased it and it turned out I didn’t need it so know I have to go return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amandek,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Kit missing parts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to have three parts and mounting hardware. Box was retaped and when opened, only had one mounting bracket set
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144621829
^Camille
Wrong kit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The kit I got is fine but the associate ordered the wrong kit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy
customer service department at P. (888) 237-8289
H.24 Hours a Day- Bestbuy, can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144563060
^Ross
Don't Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Please don't buy it if you care about your units.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabriel,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with Samsung.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144394739
Thank you for choosing Samsung.
^Ross
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not do what it promises. It did not connect the dryer to washer.
No, I would not recommend this to a friendNo installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They haven't installed it yet and it's been some time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Harry,
We appreciate you giving us a review about the Samsung stacking kit. I'm sorry to hear that it hasn't install yet. Thank you for your patience.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144466942
^Rainly
Fits
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my dish washer was another great addition to my appliance set
I would recommend this to a friendgood product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, estrong enough and easy to use.
I would recommend this to a friendWhat I needed to be able to stack them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product did what it was supposed to do. I needed this so that I could stack them in a small cubbyhole.
I would recommend this to a friend