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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3585 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 3,585 reviews
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe, the installer was amazing and very fast. He had a ton of knowledge and made the experience great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installers were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went beyond the call of duty, with a price match. The speakers are awesome as well! Would definitely use best buy again

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This goes nothing against the person who did the installation. My issue was that I was told multiple times that the parts I needed would be in stock at the time of my appointment. An hour before my appointment, I get a phone call saying they don't have the parts in stock. I live an hour away, I left work early to make this appointment under the false pretenses that everything was going to be there as I had been assured. I had to drive to long radio and pay twice the price for what best buy was asking. I tried to buy the parts multiple times and was told not to worry about it because they'd be here on the day of my appointment. I won't do business like this again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was quick and the work was excellent. This was my third installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job installing will always bring my car here for future installs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job, worked well... cant beat total tech price of free !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repeat customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have a great experience with audio installation here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo speakers work and sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound of my new Kenwood stereo replacing a very sturdy Volvo factory stereo after 12 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys in the install bay in Erie, PA were great and super helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed my car speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed everything I wanted in a good time period

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was great. really nowhere else but Best Buy and Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, knowledgeable and professional technicians. Explained in detail exact installation process and very fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had best buy install my radio on my truck,daughters car and sons truck. They really know what they're doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly/knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my speakers (that had gone out) and didnt try to upsell. Felt at home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my vehicle in, dropped it off and was told I'd get a phone call when it was ready. Went exactly like that. Haven't had any issues with my product and had a pleasurable experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth operation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hook up and connections to all the toys , no glitches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech/manager did a great job on the install! Friendly service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin knows car electronics installation!! He is very knowledgeable and he's not out to cheat the customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truck speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers didn't fit. Took the time to explain why and how to correct it. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with the install. Had a deck, four speakers and a backup camera installed. All looks and sounds awesome.

    I would recommend this to a friend