Customer Ratings & Reviews

Could not make it work, Best buy geeks doesn't assist with Starlink.

Purchased on the spot due to necessity. Unfortunately, you have to sign up for a Starlink service at $165 for one month just to see if you can get service. There was nowhere around our house that it would work due to trees. Even though I cancelled within less than one hour, there is no refund for the one month of Starlink. I returned this item, but was still out $165 which I think is very unfair.

It was sent to an old address even though I have had orders from Best Buy coming to my new address for a year now. I keep getting the run around from customers no service. They’re not getting any more business from me.

the starlink minis are great. The best buy delivery did leave it outside at a business on a weekend.

Not great! I bought a full size starlink from you and it worked great but, this mini does not stay connected

Returned the Starlink because I couldn’t get proper signal

Well I couldn’t get it to work yet I haven’t gave up

Many people told me they had it because it was a good idea conceptually but they just don't use it and have to pay at least 50 bucks per month for a subscription. I am starting to feel that way as well

too slow for roam, too many problem to stay connected

I purchased a star link less than 30 days ago and Best Buy drop the price $100 however they would not honor the hundred dollar price drop from their price match guarantee because you have to be a Best Buy premium or plus member to qualify. Most retailers would honor a less than 30 day purchase Buy has lost a customer for life.

Didn’t work at any of our locations so we took it back

The set up was not as easy as made to believe. The cost for the monthly service ends up being $165 a month if you use it regularly. The seamless installation to home, boat, automobile is not the case. Must be outside with no obstructions and at the right angle with the satellites on top of bring plugged in to a 110 outlet. It’s not the easy perfect solution it is made out to be.

I can't get enough performance while the vehicle is in motion; I think it needs to be improved.

It’s not a good option for work . Yes for a boat.b

I had a lot of expectations about this service. I was planning to use the internet while I was driving. So far the service has not live up to my expectations. The service is on and off, regardless of how I install the antenna on my vehicle. Sadly I can not return it, now I just have a very expensive paper weight worth $529.00.

Bought this on sale for my camper, i wasnt paying $600 for this, waited for it to go on sale. What they dont tell you until after you buy it. You can pause the service on the 50g a month but not the automatic payments. When its sitting dormant in the camper your still being billed threw automatic payments and no way to stop them. Ended up closing my account and returning the hardware. The one day I had it, it never went over 3g download. No obstructions. Good signal. Don’t believe all the hype

I won't suggest to buy from Bestbuy, their return policy sucks. Only 15 days.

They dropped the price 200 dollars within a month of purchase and wont price match

Somehow its 2025 and Elon built these things like a 1990’s satellite dish, it can’t go through walls and gets blocked by every obstacle

Worked 1 day! I need to return item. Please let me know how to return