Customer Ratings & Reviews

Got the world plan and it worked on a boat in remote area.

This item didn’t work at my location. I returned it Best Buy was 5 star no problem. Starlink on the other hand did not return my activation and congestion fee and it didn’t cancel the service even though I had filled out now 3 tickets to them letting them know right away I couldn’t use their service due to my neighbors blocking the path to their satellite. Then this month they still took money from my account for a service I haven’t use. I have several friends and relatives. That love the service and I was hoping for the same results since I am rural without too many options. Just saying this company has ripped me off for over$500.00 now and I am going to have change my bank info so they don’t continue to steal my money. I thought Elon was out to save the tax payers money but instead his company is stealing my money. Very disappointing!!

The best choice ever made. Definitely get your moneys worth!

Product is excellent & working great. We love it!!

Been a game changer for all of our family travel. We use it with our fifth wheel!

They are the best in dealing with customers sales.

Good product, but does not work well without absolutely clear view of the sky. If you can have that, it works great.

The product is great but Best Buy is terrible. I paid $499 and 3 days later the price dropped $200. Best Buy refuses to honor the promotional price despite this drop occurring during my return period consistent with their policies. I will never purchase anything from Best Buy again.

A Life Savor after the Hurricane. Service is as good as my Old ISP and Cheaper!

Good internet system. Little high price. Good for the country

Works great, but I would have liked for it to have come with a pedestal or stand like the previous version. Ended up buying the side mount kit for it.

Best Buy reduced the price of the kit but the price match was NOT allowed because the item had not been installed. The mount recommended by Best Buy was received but could NOT be used as it was a roof mount, not a pivotal side mount needed. The specific mount I need is not available at this time at Best Buy or online.

It has only “worked” one out of the four times I have tried. Even then it only lasted ann hour anmd booted me off of a very important Zoom meeting. Every time it says strong signal, but if you run a speed test, it shows 45 download or below. Also impossible to get anyone to respond at Starlink.

The satellite is great it works wonders the problem is technical support because it’s growing so fast the support team just can’t keep up

While I did return this device, I won’t say it did not work, it was just did not work well enough to justify paying more a month than my traditional internet. If starlink is your only option or your current internet is not reliable, starlink may be perfect for you!

It works if you have a clear sky. Also the internal wifi works.

Easy to install. Really cool design. Which it came with at least one accessory.

The cable that came in the box was faulty. I had to order a new cable in order to get the Starlink to work.

They don’t tell you that you need hardware for outside this must be outside to work and they do not sell the hardware. Does not work at all inside

It works ok, except when we have storms. I really expected that to be better than the old dial up in bad weather, and not very happy with the price increases and service caps they’re adding.