Customer Ratings & Reviews

So far so good. I'm only giving 4 starts becase initial set-up was not as easy as I though is woas going to be. What a read was you downlad the app and its going to be super easy & intuitive. That was not my experience. I continually ran into errors and it took me about 2 hours to get it set up.

Easy to install, quick connectivity, nice sleek shape.

Excellent service. Support was also very responsive

Works pretty good here in the woods so far. Have the occasion lag but just because I have two people on video games as well.

Very knowledge sales man knew exactly what we needed

I live in a rural area and this is by far the best option offered for internet in my area and at first I love this system was super fast. But in less than 60 days my gen 3 router/modem stopped working I tried to reach out to customer support to report a claim but Starlink does not have a customer support number the only way you can reach them is through their app by email. It has been over 72 hours since I’ve submitted my claim and still haven’t received a message by from them. I have been without any internet this whole time and have no clue when it will be resolved. Starlinks customer support is the worst I have ever had to deal with. Truly disappointed

Typical Starlink kit, EXCEPT I'm pretty sure the supplied cable was 60 feet and NOT 75 as advertised. Where we had measured to and where we were forced to modify our plans put us at about 15 feet short. 75 feet would have given us about 5 feet of leeway. Other than that the typical Starlink kit.

Purchased this item as we are out in country and cannot get decent WiFi. Love the device.

Was a very easy shopping experience with the crew at the Flagstaff location. I will always recommend people to that location.

Great product works very well. Shipping was fast and I was up and running on the internet within 30 min of setup. Would definitely recommend.

Not too difficult to install. Very good build quality and service has been a definite upgrade to our previous provider.

We purchased this to use on a job site with no other internet connectivity options except for cellular which was not very reliable or fast. This things is great and our people in the job trailer are happy!

I purchased the Starlink kit to provide internet access when off the beaten trail. It works great. The ability to upload videos while located away from 5G service is the best. I highly recommend.

Solved years of internet service problems when you live in a dead-zone.

Was ready to hook up and had great service where ever we went

excellent service, wonderful streaming, and I would recommend to anyone

Pretty self explanatory, I was getting anywhere from 40-70% faster speeds with my 2nd gen Starlink compared to this one. I have been a Starlink customer since near conception, and this is by far the slowest my service has ever been. If it hadn’t been for a hail storm destroying my 2nd gen antenna (which Starlink assured me would never happen btw) I would have never purchased this. The only plus side is (after 4 weeks of waiting on a response, after already paying out of pocket for new equipment and installing myself) Starlink customer support did compensate me for my out of pocket expenses for purchasing a new antenna, however I will be throwing this one away as soon as the new generation is available. If you can find a used 2nd gen/Actuated Starlink local on FB Marketplace or Craigslist, buy that instead. And before the Elon fanboys come for me, I have spent countless hours on phone with support adjusting/pointing/changing settings/etc. and have never gotten close to my original speeds. The service type, location of antenna, address, etc. have never changed, the only changes have been the antenna.

Star Link fits our needs very well. We needed wifi that we could use in two locations easily. We spend summer in one state and winter in a southern state.

Great service and great product! Placed my order online and picked it up as it was said ready! Would do it again.

Store associate was very helpful and knowledgeable.