Customer Ratings & Reviews

The product is amazing but the service I received not so much. The product went on sale one day out of my return policy and I was unable to receive a refund for the difference through Best Buy. I also received the product damaged but still functioning. I have Still yet to be able to receive a replacement for the damage product.

be careful purchasing through Best Buy if you're not very confident on Starlink service and speeds in your area. Their return window is half of everyone else (only 15 days instead of 30) and they refuse to price match THEIR OWN PRICE if you buy it and it then goes on sale. Policies like this are why brick-and-mortor stores are dying and Amazon and New Egg are thriving.

Best if you live out in the middle of nowhere and are unable to get wifi. If you are in a city, you wont get anything but 100mbps and constant disconnections. The cheapest service is $120/mo. You're better off with a better internet provider.

I get nothing but buffing all the time definitely not happy

Went out after 5 months. Under warranty, but starlink support sends out replacement items 1 at a time and they take over a week to receive. Currently been without service for 11 days and support wants us to wait another 7-10 days for another replacement item to ship out. Refusing to overnight product. Not a solution for homes requiring reliable service. Also, you cannot speak with a live person in support. Only chat online. They take 30 minutes+ to respond.

1 star for Best Buy. 16 days after I purchased it the price dropped $200 and support said couldn’t help me since out of the return window. 4 stars for Starlink, just it’s costly

Our experience was terrible. We canceled the order after the Geek Squad canceled three installation dates spread over a two-and-a-half-week period. We finally grew weary of that group's behavior. We opted for a competitive streaming solution.

Could not get open sky. Aas to late to return. But my fault

Upload and the general latency could be better. Also the subscription plans from starlink always changing is not attractive .

I still do not have this set up I had to go back three times to get the right parts and when I ordered the last [art I was told I did not need the second item (the roof mount) but the thrid part the part that attaches the roof mount to screen still needs the roof mount I do not think you have a clue

The customer service received in store was not good. They said as a new policy that there was no one that could help with setting up the star link I purchased while out of town trying to work remotely. Thankfully I was able to figure it out with no help from Best Buy on a purchase of over $600 I would give 5 stars if I were just reviewing the products itself.

Hidden costs product works as advertised . Product works as it should.

Was $200 cheaper on the starlink app. Asked for a refund or price match was denied

Had to return as the product could not be used in my location.

I never got a chance to try this out. I had to return it because Best Buy does not carry accessories needed to mount the Gen 3 to roof. When I asked the store, I was told they do not carry accessories, just sell the unit and the display model was either Gen 2 or Gen 1 so was unaware that I would need to order additional mount from Starlink.

worst install I have ever experienced. I would not let the install person plug in an electrical cord

Expensive service and slow not worth the 200 upfront payment, no trial nor anything

Installation provided by Best Buy was not done correctly as they do not install on roofs.

This item is only for WiFi internet not intended for TV.

NOT HAPPY! With the amount we spent on this, it should work. There isn't a customer service number to call for set-up assistance, there isn't any support whatsoever! The app will not allow for a membership connect account. This is simply absurd!