Customer Ratings & Reviews

Installation provided by Best Buy was not done correctly as they do not install on roofs.

This review is about Best Buy. Horrible customer service. Was dealing with them about a return and had the 14 day return policy expire while communicating with them. In the process they had a 100 Dollar price reduction, which they wouldn't honor, so now I have a defective product while paying full price. I wouldn't buy a candy bar from them now

It's ok, works fine, but the service price is too high

15 day return policy or you have to buy their “membership” for $50. Please. RIP Best Buy, after the thousands upon thousands I have spent there over the years. They lost this customer

Price dropped 50% less than three weeks after purchase. Best Buy only honors 15 days to return. Wouldn’t purchase this product from Best Buy, when the manufacturer offers a free 30 day money back guarantee.

Starlink is probably a great product but Best Buy was pathetic and I cancelled the order and took my business elsewhere. I had called to confirm the product was in stock and ready to be picked up. I was reassured twice that the product was at the store waiting for me. I drove two hours to be told, actually nah we don’t have it. Simply put, lost a customer for life.

The installation of this purchase has been a disaster. I was expecting pros from geek squad but got contractors who seemed to be doing their first installation of star link. It is still not properly installed after several attempts. Customer support has been good.

you have to pay monthly fee. made it sound like no monthly fee so i returned it ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Don’t know how the product was, couldn’t get it to connect. But customer service was horrible, paid $60 for geek squad protection and they wouldn’t help at all. Then tried to return it and was accused of switching products, wouldn’t recommend Best Buy to my worst enemy.

worst install I have ever experienced. I would not let the install person plug in an electrical cord

Expensive service and slow not worth the 200 upfront payment, no trial nor anything

Had to return as the product could not be used in my location.

The product is great.....but the instating is a MESS!!!! Took 3 weeks to get it, and that was after I canceled my order, went to the store and bought it, then had my neighbor install it for me. The product is great...but the rest is a MESS!!!!!!!!!!!!!

why you didn't place my starlink as residential instead of roaming

This item is only for WiFi internet not intended for TV.

Impossible to connect. You must hire someone to install it to the roof of your house and run wire to the inside of your house. Very expensive just to hook it up. And it cannot connect to the internet.

Do not get best buy's installation. my dish is sitting on the ground outside weeks after this was supposedly installed.

We never got the starlink device to work. Not a good experience. We had to return.

Second kit also had a “faulty router” according to Starlink customer service. They refunded my first month service for all the trouble but for the price and the time spent going back and forth into town it’s not worth it.

Disconnects often, speeds very greatly, I will be switching back to my other provider. Using speedtest.net my speeds range from 3mbps to 80mbps