Customer Ratings & Reviews

15 day return policy or you have to buy their “membership” for $50. Please. RIP Best Buy, after the thousands upon thousands I have spent there over the years. They lost this customer

We never got the starlink device to work. Not a good experience. We had to return.

Starlink is probably a great product but Best Buy was pathetic and I cancelled the order and took my business elsewhere. I had called to confirm the product was in stock and ready to be picked up. I was reassured twice that the product was at the store waiting for me. I drove two hours to be told, actually nah we don’t have it. Simply put, lost a customer for life.

The installation of this purchase has been a disaster. I was expecting pros from geek squad but got contractors who seemed to be doing their first installation of star link. It is still not properly installed after several attempts. Customer support has been good.

you have to pay monthly fee. made it sound like no monthly fee so i returned it ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

The product is great.....but the instating is a MESS!!!! Took 3 weeks to get it, and that was after I canceled my order, went to the store and bought it, then had my neighbor install it for me. The product is great...but the rest is a MESS!!!!!!!!!!!!!

Impossible to connect. You must hire someone to install it to the roof of your house and run wire to the inside of your house. Very expensive just to hook it up. And it cannot connect to the internet.

Best Buy hosed me with there crap 15 day price match! Million dollar company and do nothing for you and there customer call line same useless they lie lie. Will never buy an item again. Best thing for them to do is go out of business. Stick it to the customers.....

It did not work and I could not get help to fix it

Nightmare! Bought Nov 25, 2024 and as of today February 6,2025 it is still not activated even after many trips to the store. Even paid for installation!

Second kit also had a “faulty router” according to Starlink customer service. They refunded my first month service for all the trouble but for the price and the time spent going back and forth into town it’s not worth it.

Very happy with the the Starlink very easy to set up ,get upgrade for fast internet.

Do not get best buy's installation. my dish is sitting on the ground outside weeks after this was supposedly installed.

Disconnects often, speeds very greatly, I will be switching back to my other provider. Using speedtest.net my speeds range from 3mbps to 80mbps

I can't get it to work for me and I can't contact customer service because it says access denied and even the team tried remotely and couldn't fix it.

I bought two months of service for $300 and literally could only use it for 5 days, rest of the time it had obstructions or other issues. Super super finicky

We could not catch a good signal tried for three days we also subscribed to to the internet service which we have not been refunded our money back, was very frustrated and disappointed

Unable to use and couldn't return because over 15 days

Sucks do not recomend it to anyboy. Dont buy not worth the money.

Could not get a satellite anywhere in the sky it sucked