Customer Ratings & Reviews

Unit received internet well but setup was difficult with vague directions. No reasonable service plans were available in my area so I would have been buying internet a gig at a time at exhorbitant rates while on a waiting list. Returned unit to store for refund

Good internet system. Little high price. Good for the country

The Starlink Standard Kit AX Tri‑Band Wi‑Fi system is a colossal disappointment masquerading as innovation. Sure, setup is simple and speeds beat DSL, but the included Gen 3 router is garbage—coverage drops off faster than user patience, and any serious home network requires junking it for a third‑party mesh router to get decent signal. And customer support? Non‑existent. Activations fail, long delays, no help—classic SpaceX silence.

A Life Savor after the Hurricane. Service is as good as my Old ISP and Cheaper!

Nice but complicated at times make it little more less difficult to operate

Best Buy reduced the price of the kit but the price match was NOT allowed because the item had not been installed. The mount recommended by Best Buy was received but could NOT be used as it was a roof mount, not a pivotal side mount needed. The specific mount I need is not available at this time at Best Buy or online.

The cable that came in the box was faulty. I had to order a new cable in order to get the Starlink to work.

Easy to install. Really cool design. Which it came with at least one accessory.

It has only “worked” one out of the four times I have tried. Even then it only lasted ann hour anmd booted me off of a very important Zoom meeting. Every time it says strong signal, but if you run a speed test, it shows 45 download or below. Also impossible to get anyone to respond at Starlink.

I tried to activate my starlink purchased from Best Buy and device is already assigned.

It works if you have a clear sky. Also the internal wifi works.

This item didn’t work at my location. I returned it Best Buy was 5 star no problem. Starlink on the other hand did not return my activation and congestion fee and it didn’t cancel the service even though I had filled out now 3 tickets to them letting them know right away I couldn’t use their service due to my neighbors blocking the path to their satellite. Then this month they still took money from my account for a service I haven’t use. I have several friends and relatives. That love the service and I was hoping for the same results since I am rural without too many options. Just saying this company has ripped me off for over$500.00 now and I am going to have change my bank info so they don’t continue to steal my money. I thought Elon was out to save the tax payers money but instead his company is stealing my money. Very disappointing!!

While I did return this device, I won’t say it did not work, it was just did not work well enough to justify paying more a month than my traditional internet. If starlink is your only option or your current internet is not reliable, starlink may be perfect for you!

Internet works fine, the app and website could be more user friendly. they are both clunky and things are hard to find/navigate.

For the price, i think this should come with the wall mount kit. At least the wall mount adapter.

One of the best investments I’ve ever made was buying Starlink

Great system, although it won’t fit in carry on unfortunately :/

It works ok, except when we have storms. I really expected that to be better than the old dial up in bad weather, and not very happy with the price increases and service caps they’re adding.

Do yourself a favor and don't do business with Best Buy. I purchased my Starlink and in just 19 days the router went out and I had to return it. I had the extended warranty and they replaced it but then charged me an additional $54 stating that I consumed the warranty. No one told me that I could simply return it to Starlink since it was over their 15 day return. Best Buy will return it now and get a new one for free. What a rip off! Starlink is great, Best Buy not so much!

It was easy installation and activation, but after the first 2 days it wouldnt get the good mbps. If you’re looking for something to allow you to watch and stream hulu and netflix, rhis is the one for you but not good for anything else really.