Customer Ratings & Reviews

be careful purchasing through Best Buy if you're not very confident on Starlink service and speeds in your area. Their return window is half of everyone else (only 15 days instead of 30) and they refuse to price match THEIR OWN PRICE if you buy it and it then goes on sale. Policies like this are why brick-and-mortor stores are dying and Amazon and New Egg are thriving.

Best if you live out in the middle of nowhere and are unable to get wifi. If you are in a city, you wont get anything but 100mbps and constant disconnections. The cheapest service is $120/mo. You're better off with a better internet provider.

not that great. The speed can go from really fast to ultra slow in seconds. Still on the fence if this was a good purchase.

Went out after 5 months. Under warranty, but starlink support sends out replacement items 1 at a time and they take over a week to receive. Currently been without service for 11 days and support wants us to wait another 7-10 days for another replacement item to ship out. Refusing to overnight product. Not a solution for homes requiring reliable service. Also, you cannot speak with a live person in support. Only chat online. They take 30 minutes+ to respond.

Could not get open sky. Aas to late to return. But my fault

1 star for Best Buy. 16 days after I purchased it the price dropped $200 and support said couldn’t help me since out of the return window. 4 stars for Starlink, just it’s costly

I still do not have this set up I had to go back three times to get the right parts and when I ordered the last [art I was told I did not need the second item (the roof mount) but the thrid part the part that attaches the roof mount to screen still needs the roof mount I do not think you have a clue

I bought this for our camper. I was a little concerned that everything sits outside, I’m thinking people can just steal the whole thing in the middle of the night. Then I just tried to watch TV and it said it was obstructed. So I thought every time I wanna watch TV I gotta go outside and move the satellite . No, that’s not gonna happen.

I get nothing but buffing all the time definitely not happy

The customer service received in store was not good. They said as a new policy that there was no one that could help with setting up the star link I purchased while out of town trying to work remotely. Thankfully I was able to figure it out with no help from Best Buy on a purchase of over $600 I would give 5 stars if I were just reviewing the products itself.

Upload and the general latency could be better. Also the subscription plans from starlink always changing is not attractive .

I never got a chance to try this out. I had to return it because Best Buy does not carry accessories needed to mount the Gen 3 to roof. When I asked the store, I was told they do not carry accessories, just sell the unit and the display model was either Gen 2 or Gen 1 so was unaware that I would need to order additional mount from Starlink.

The product is amazing but the service I received not so much. The product went on sale one day out of my return policy and I was unable to receive a refund for the difference through Best Buy. I also received the product damaged but still functioning. I have Still yet to be able to receive a replacement for the damage product.

Our experience was terrible. We canceled the order after the Geek Squad canceled three installation dates spread over a two-and-a-half-week period. We finally grew weary of that group's behavior. We opted for a competitive streaming solution.

Unfortunately Best buy sent me an open box used system that did not work starling was great they replaced it with no problem but Best buy do better stop selling open box products as new you should have never shipped this to me when it was already opened that's really sad business practice

NOT HAPPY! With the amount we spent on this, it should work. There isn't a customer service number to call for set-up assistance, there isn't any support whatsoever! The app will not allow for a membership connect account. This is simply absurd!

Bad experience additional cost never was able see I

Was $200 cheaper on the starlink app. Asked for a refund or price match was denied

Hidden costs product works as advertised . Product works as it should.

I purchased a STARLINK system that will not recognize our address. It says that our address is invalid. Best Buy refuses to take the item back because it has been past 15 days. I ordered the item while at work out of town. The 15 days was past by the time I got home and tried to activate the system. Now I'm out over $700 but they say they won't work with me.