Customer Ratings & Reviews

Best Buy reduced the price of the kit but the price match was NOT allowed because the item had not been installed. The mount recommended by Best Buy was received but could NOT be used as it was a roof mount, not a pivotal side mount needed. The specific mount I need is not available at this time at Best Buy or online.

Easy to install. Really cool design. Which it came with at least one accessory.

Internet works fine, the app and website could be more user friendly. they are both clunky and things are hard to find/navigate.

The cable that came in the box was faulty. I had to order a new cable in order to get the Starlink to work.

It works if you have a clear sky. Also the internal wifi works.

While I did return this device, I won’t say it did not work, it was just did not work well enough to justify paying more a month than my traditional internet. If starlink is your only option or your current internet is not reliable, starlink may be perfect for you!

I tried to activate my starlink purchased from Best Buy and device is already assigned.

It works ok, except when we have storms. I really expected that to be better than the old dial up in bad weather, and not very happy with the price increases and service caps they’re adding.

For the price, i think this should come with the wall mount kit. At least the wall mount adapter.

One of the best investments I’ve ever made was buying Starlink

Great system, although it won’t fit in carry on unfortunately :/

They don’t tell you that you need hardware for outside this must be outside to work and they do not sell the hardware. Does not work at all inside

It was easy installation and activation, but after the first 2 days it wouldnt get the good mbps. If you’re looking for something to allow you to watch and stream hulu and netflix, rhis is the one for you but not good for anything else really.

There is no customer service. We tried to call their number multiple times and never had anyone answer, left phone number to call us back and never got a call back. Returned unit and cancelled service.

Slow service at time not do to weather and also the don't inform you that you need to purchase a mount before you can install it

Not sure how to feel. Have issues with it connecting to router and no customer service contact !

2 stars for the easy installation. Besides that you're paying minimum $120 a month for 3G speeds. Yes I said 3G speeds. On the Starlink App it will show you're speeds are 100 mbps + but, in reality you're at turtle speed with guarenteed buffering/loss of connection every 5-10 mins. I have been using Starlink for 4 months now and have quit the service today after nothing has changed.

Not happy with Best Buy. I bought this on July 3, 2024 and noticed recently the price dropped by $200 but Best Buy won’t price match because it’s beyond their 15 day return policy ( which wasn’t mentioned at the store). This is way too short of a time period and for expensive purchases it looks like other retailers or Amazon might be a better bet.

Don’t buy from BestBuy! When I opened the box my router and starlink dish were all scratched up. I called customer support at Best Buy and all fixes led to me waiting another week to get a replacement or driving down to Greenville, SC to pick one up. SC is a different state than NC. I asked if they could Overnight ship me a new Starlink since this one was a day late and doing without internet another week after Hurricane Helene wasn’t going to help my school. The representative was completely unwilling to fix the problem without me driving way out of my way to another state or waiting. (Order from somewhere else)

The product itself works great, but it is very painful to have paid $599 on this in May and for it now to be only $299. What a joke. If I could've waited for the price drop I would've, but I needed internet. I feel scammed having paid so much for it to go to $499 in June and now only $299. 2 and half months after purchase. I financed this and still owe more than what it is worth now. Absolutely unaccectable.