Customer Ratings & Reviews

It’s ok. The signal to my tv goes out quite often which is irritating. Then you follow the directions on the screen and it still doesn’t play. Not sure if it’s Starlink or Hulu. With that being said its all kind of expensive for interrupted service.

Sometimes signal drops but beats what i had before

We love having internet that actually works our devices.

Plan choice was extremely limited. Buyer needs to research that first

good shipping arrives on time could not change person pick up.

Works great speeds are fast in rural area. Only reason for 2 star is because i got a used one twice.

Haven't opened it up yet. Brothers tell me theirs work well.

Funny they can send man into space, BUT they CAN'T CHANGE A DUE DATE!! Also FORCING auto payment AGAINST my wishes. (I have medical memory issues) They also monitor what you do... That's invasion of privacy.

When the dish worked, it was great, however it stopped working after about 8 hours. That was when I found out that Starlink provides no live technical support. No phone number, no online chat, nothing. If you have an issue with your service or equipment you have to fill out an online request and wait 24 hours just to receive a response. In my case they diagnosed the issue as a bad receiver and said they would mail me out a new one. Four days later (5 days after the unit quit working) I received the replacement receiver and guess what... it didn't fix the issue. So now I have to go back online to report that their diagnosis wasn't correct, wait another 24 hours for a response (probably longer because it is Saturday) and then they'll tell me they are mailing out a new cable, or dish. Then I have to wait several days for the new replacement part to arrive and the process starts all over again. NO THANK YOU... I'm returning the whole piece of junk to Best Buy!!

If you are using it at your house its probably fine but using the roam package for camping, no. You have to have a clear view of sky and a pretty big opening which is almost impossible

Definitely not consistent but gets the job done if you have no other options. Keep in mind modem does not have an ethernet port. You will have to purchase an add.

Do not recommend it lags despite saying it is placed in a good signal location. Constantly moving to get the best signal. Overpriced for the quality of internet you get.

You will only get email support from Starlink. I have been trying to get my setup to work right for a week. They keep asking me to waste my time checking plugs. There are only two plugs. Also, they enjoy closing tickets without a solution. If you say write something they don't like or hurt their feelings, Starlink Support will "threaten" to cancel your service that you paid for @120 a month. I never had a business threaten to cancel my service because I disagree with their support team. I have the emails to show they threatened me.

App is easy to use. The built in router is great but it is difficult to bypass the router to use your own mesh router

I have not been able to set up my Starlink account because of problems with their website. To make matters worse they do not have a customer support email or phone number. The only way to reach them is via the customer app, however you must have an account set up to do that. Since their website is having problems setting up an account you can’t do that. Horrible customer service by Starlink! They do have a page on Facebook where you can get some feedback on problems, however not helpful in resolving this issue. There were comments that they have been made aware of it, however no estimate on when it will be resolved. Extremely frustrating experience.

I’m waiting on hardware to Mount this on our roof. Right now, videos sometimes glitches out for a few seconds. I think it will be great when it gets mounted higher.

I haven't found starlink to be incredibly reliable. Its the best solution as of now but not happy with the mobile monthly orice of $150. Way to steep.

Very high tech and bi-gender product. Definitely difficult in setting up and not a good coverage for bigger homes. Will but when speed increase.

Compact design not too large. Many steps to set up but once set up it is a good system. Only ships to certain areas and not really rural areas.

Have not received my item that I purchase in November very disappointing with your company