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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1333 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the Arctis 5 Wired DTS Headphone:X v2.0 Gaming Headset's exceptional sound quality and comfortable design, frequently praising its fit and retractable microphone. However, some users noted the headset's weight and cable as potential drawbacks, while others felt the bass could be improved. The RGB lighting and price point also received positive feedback. Overall, the headset is well-regarded for its audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,333 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality. And the fit. Specifically the lights on sides

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound great, they are very comfortable and look great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried 3 different headset's the Razer was the worst , the Wireless Arctis 7 battery life was not good , when it was low u could not hear any 1 , This Arctis 5 Wired , is Amazing the sound quality you can hear a pin drop and the Headset is so Comfortable the band fits your head perfectly never gets heavy on your head at all. Tom

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset for gamers!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved this headset sound quality and durability

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is awesome. they fit perfectly. i enjoyed my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Megatron81

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ..............................................

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sat around trying to pick out a good pair of headphones for the gym and these are better than I could babe ever expected! The battery seems to last forever, the sound is amazing and loud, the bluetooth range is amazing,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They headsets work great! I love that I can choose to lower game sounds or discord while wearing them makes it so much easier when you are trying to play a game and people won’t stop talking. The downside is that the headset doesn’t adjust so it is a one size fits all. But they work great! I would recommend over the Bluetooth ones any day!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    It’s Good for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit comfortably and the clarity is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset and it was amazing. The quality of it was insane. It brought my gaming to a whole another level. I used to not be able to hear players come around corners but with this I could. I recommend this headset it’s probably one of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Steel Series surprice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality .. Comfortable to wear for extended time

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Solid Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! I'm not an audiophile by any means so I have nothing to say on the audio quality but I love how easy they are to use and the side buttons. My steel series engine did not recognize them which is a little annoying, but that is more a software than hardware problem. They are fairly comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great and can wear them for hours...sound was great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Honest Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good in general but the durability is not exactly as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them...don't hesitate!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about this purchase, but so happy I went ahead and pulled trigger. I bought a new desktop for WFH / gaming...first in 20+ years. Wanted to go ahead and upgrade headphones at same time. Sound and build quality of these was WAY better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device and helpful staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these headphones for my son’s birthday. They were exactly what he wanted and work great. We had a hitch with the delivery. I moved this year. I have changed my address in the system both online and in store, but the address keeps auto populating as my old address. I discovered that the item was headed to the old address when I received the shipping notice. I immediately started a chat with the service center. Another set was immediately shipped to the correct address and arrived in plenty of time for his birthday. The address was updated…again. I ordered other items again shortly after. The address in the system popped up wrong again at the delivery section; it is correct in one part of the system but apparently can’t be changed in another??? Not sure what needs to be done to fix that, but it certainly is a glitch in the system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just fantastic in every way possible. Great sound and easy to use. The software beats the Razer software hands down. Pretty sure I’ll be transitioning all my razer products to steelseries just because their software is so much better. Awesome headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very clear blocks out noise and very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great product - beware of shipping quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are a super good value and theyre very comfortable. Having a USB connection eliminates most compatability issues that come with a 3.5mm connection. Important note: If you're buying an item shipped, Best Buy's shipping packaging is sub par and may mess up your box, or worse your item in transit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds quality is good, comfortable, and easy to use

    I would recommend this to a friend