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Customer reviews

Rating 4.6 out of 5 stars with 1333 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the Arctis 5 Wired DTS Headphone:X v2.0 Gaming Headset's exceptional sound quality and comfortable design, frequently praising its fit and retractable microphone. However, some users noted the headset's weight and cable as potential drawbacks, while others felt the bass could be improved. The RGB lighting and price point also received positive feedback. Overall, the headset is well-regarded for its audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,333 reviews
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Good audio and very comfortable. The only downside is that you can’t control the game/chat mix via the headset itself. You have to use the attachment that makes the cord very long. If you don’t mind a long cord though definitely worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very comfortable, ergonomic.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife because standard headphones weren't working for her. She had them set up to where they won't slide down and stay put on her head and the cans are big enough to not crush her lobes. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD FOR THE PRICE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very easy to setup with the PC and settings for color is easy to use, just to let you know, if you use with PS5 the colors don’t come on.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Good gaming headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good but i prefer the brand name Xbox headphones. The external controls on this pair aren’t as intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Arctis 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and sounds good ngl. Worth the money but after like 1 month of use (guessing its just my model) the mute button gets stuck occasionally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. The only issues I have had with it is how my laptop really didn't care for the mic when your sound is at lower amounts, and when an update for drivers is needed. It also really hates Zoom. It works great for Discord though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steelseries Arctis 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is really good.... but when you get and use it straight out of the box with the preset setting it sounds bad. Just download the Steelseries software and adjust the sound to your liking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are compact compared to my wow headset and a nice simple design. The sound quality isnt quite as good as the wow headset and the volume doesnt go as high but its still pretty good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used these everyday for a week and a half for gaming and online classes and they’re really handy. Chat control knob is nice and they feel really rigid. Though if you have thick glasses it will leak out sound and the mic will sometimes pick it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A awesome surprise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Was apprehensive about these at first, but wow they really fit the bill. At 100 bucks they are a great deal. Not the turtle beach headphones that everybody’s buying.they are way better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for consoles! PC only

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should not claim to be compatible with consoles such as PS4. This is for PC only. I made the mistake of buying these for my daughter for Christmas to play Fortnite and it was a nightmare. Nice headphones for the correct system I'm sure. My bad

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but needs a on off switch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 4 stars because you can not turn the lights off on the headphones without unplugging them from the USB cord. In addition there is a second light that remains on the volume control knob. Would be nice not to have to unplug these after evey use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NIce headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale at BB for $80 as a gift, and the user is satisfied with its performance and build quality. It's being used with a Macbook Pro and works. Cool lights. Nice product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RGB!!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is solid. I game on them for multiple hours long sessions a week. I love the aesthetics, love the lights, they're not heavy at all and I don't have sweat issues like some of the leather cushion headphones i've owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headset I’ve ever had

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is excellent! My friends here at Best Buy recommended it to me because my old one was having frequent mic issues (Note: Razer headsets under $100 are kinda hit or miss)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our grandson requested this for Christmas to assist him in his gaming . I was able to get it at a cheaper price than what he had quoted me. Plus I ordered it and received it in a timely matter.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound. Bad feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the sound quality and cancelation of this head set but I did not at all care for the way it fit. I have smaller ears and I felt like it sat right on them. Due to this it would become painful and very warm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good wired headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good wired headphones. I use them on my PS5 with the controller. I'm tried of worrying about the charge on my headphones so this was the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Terrible headset.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving 2 stars because when it works, it sounds great- the problem is that it cuts out terribly. Right it was a defective unit, so we exchanged for another unit today & same issue. Could potentially be settings, but then I still give a terrible for it not being "plug & play" as we followed the included instructions to the letter. Unfortunate. My gaming son was really excited about these. I bought him a SteelSeries keyboard for Christmas, so I'm worried now that this brand, as a whole, cannot be trusted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was very clear. Biggest problem was the jack connection at the volume control to the headset kept coming apart for no reason. The jack didn't fit properly.

    No, I would not recommend this to a friend