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Customer reviews

Rating 4.6 out of 5 stars with 1333 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Arctis 5 Wired DTS Headphone:X v2.0 Gaming Headset's exceptional sound quality and comfortable design, frequently praising its fit and retractable microphone. However, some users noted the headset's weight and cable as potential drawbacks, while others felt the bass could be improved. The RGB lighting and price point also received positive feedback. Overall, the headset is well-regarded for its audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,333 reviews
  • Rated 3 out of 5 stars

    It is good for the price but it’s not the best

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know, It is good for the price but it’s not the best

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price. Nothing special about this item.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mic not working

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these in April 2020, it is Nov 2020 and the mic doesn't work on my ps4 now. it worked fine when I bought it, but now no mic...and yes its not on mute and i checked my audio settings on my ps4 nothing. i will return these, if i can, not worth the $100 i spent to have the mic not work after 7 mos.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Confused on what I ordered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered for my grandso for Chris but it seems you need an extra add prod for the mic

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Though it would've been more heavy duty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt cheaper than I thought and Wasn't what I pictured when purchasing it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bringing it back for the razor brand because it’s not as good

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for its value. You need to install software on pc.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve heard much better sound from other headphones compared to this one. There is barely any bass and the treble drowns our the mid range. It’s almost as if I were listening on a pair of apple earbuds. The inside of the cups slightly touched the sides of my ears and it led to uncomfortable wearing for just even a couple minutes. I would’ve loved to try the surround sound but unfortunately it only works on Windows computers. If you want to use this on console or Mac, I would not recommend this at all. I’d look into other brands like Astro or Hyper that do support this feature. However if you decide to purchase these, please be careful that the volume is not all the way up! The instructions for Mac say to pick game audio but when I did this the headphones were super loud!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No very good one side was wrong I couldn't hear very well

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good headset just not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset just not for me. Sits weird on the head

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sub par audio performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality felt to cheap to me. Most importantly sound quality was sub par while gaming. Purchased on sale so I was willing to try it however given these shortcomings I returned the item for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective 2x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset back in August and it worked until November then broke. I gave it another chance and exchanged it at Best Buy for the same exact one, having to rebuy my warranty at double because it was outside of return, and then now here in January it broke again. Set it down for a moment and came back to no sound. I am careful with my stuff… So I went back today for yet again another exchange for a product I won’t name because this isn’t a promotion fake review. Hopefully this other brand’s PC headsets last longer than 1-2 months lol.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not super comfortable and not amazing quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for casual gamers. I wouldn’t recommend for competitive gamers as they aren’t the best sound quality and aren’t super comfortable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not Happy with these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones have really great sound. but the left ear and mic kept going out. I had to get 3 replacements and ended up getting a different brand after the 3rd set.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ignore the shills/ liars

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor sound for a very high asking price. Ultimately, the SteelSeries headset appears promising but fails to deliver. The surround sound delivery fails to impress and my friends constantly complain about the poor microphone quality. Do yourself a favor and buy any other headset. The entire headset is made out of cheap Chinese plastic, just like every other of its components. When it inevitably breaks BB won't replace it--ignore the false promises from their employees and read the ToS yourself for proof.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cable

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality lacks bass, feels cheap, cables are too long. The ear cups are uncomfortable and the plastic is felt against the ear. Not a fan.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little disappointed This was supposed to be a wireless headset. The team member at Best Buy told me and guaranteed me it was wireless it is not

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Brought this for my Kid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset for me does not work. My son who is 15 says he likes it. The Hyper Cloud headsets are a better value if you are looking for a headset.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poorly made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flimsy design, lightweight and voice quality sucks. I would not buy these again. Replaced with Logitech Pro Wired headset

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gaming headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable, I usually have issue gaming for such long periods of time. When I mean long I meant 4-7 hours of gaming straight. The sounds on these I really like of course you mess with sound on PC but on console the sounds comes out is great.

    I would recommend this to a friend