Customer Ratings & Reviews

Great sound quality and you can hear so much with this headset.

It’s perfect for the first year then it starts to crack and that’s when it becomes terrible

I love the fact that I can listen to my favorite music from my iphone while I play Call of Duty and I can hear the game sounds and even the chat from my friends. I can even adjust the sounds independently for both game, chat and Bluetooth.

Couldn’t be more disappointed. These are incredibly uncomfortable. I must have a miniature head because this is the first gaming headset that not only covers my ears but also sits on my jaw, which becomes very uncomfortable quickly! Worse than that the right ear piece just broke at the pivot joint within 2 weeks, completely useless now! Waaayyyy to expensive for what you get. Interface is not intuitive!

Read the reviews on the headset and thought they were really good. I like the fact that you can retract the mic when not in use and muting it with a button rather then flipping up a mic all the time. Downfall is I had the same problem with this headset as my turtlebeaches I had which was from putting on and taking off both sides broke where they attach on the sides and they only lasted a couple months. My turtlebeaches lasted longer and I used them more then I used this headset. Wouldn't recommend this headset for people that play a lot of video games.

Steelseries support is terrible. I had an issue 6 months after purchase of headset, it stopped charging. Submitted to support my problem. They send instructions including where to get the serial number and what to do if the serial number is warn. You take a picture of the warn serial number and serial number on the box. The sticker serial number is under the headband which will get sweaty and rub against the sticker. The reply they can't do an RMA because the serial number is warn off. Other then the charging issue and serial number sticker the product is in great shape. I have receipt, box and pictures of the device which is in great shape. If I did not have the box or receipt with the warn serial number I would understand. The location they place the sticker is likely to wear which they can use as a reason not to provide support. For clarity I forgot to get the Best buy support plan, this is steelseries support.

Absolutely terrible sound and quality. For $200 this headset is not worth it. I’ve owned many different gaming headset and for this price you can get much better quality headsets with customization options. Biggest issue with this headset is there’s only four EQ presets and they’re not that great. The quality of the material to make this headset is very cheap and the ear muffs start to hurt about an hour into gaming. If you play any kind of shooters that depend on sound these are not for that. Go with Astros.

I got it on sale (see photo) so can’t be the quality for this price.

Worked ok but at the 5 month it just suddenly stopped working along with its constant disconnects and trouble connecting to Xbox

item broke within a month of having it. One of the sides broke the it connects to the headset. For the amount of money spent I feel it could of been better made.

The product was made cheaply and didn’t work that well

The hinge on mine broke after a couple years. I now realize how common this problem is. You can easily see how often this hinge issue occurs with a quick internet search. The broken hinge is not easily DIY fixable either. I wouldn’t waste your money on this.

I’ve had the SteelSeries Arctis 9X for about a month now. It’s the best headset I’ve owned (upgraded from Logitech Artemis G633). I was sick of wired headsets and wanted to switch it up. I was afraid of the battery on a wireless headset dying a lot and not being able to game because of it, but the battery life of the SteelSeries 9X is excellent. The noice cancellation is great and the stereo surround sound is 10/10. It is very sturdy and durable with its metal construction. The ear cups fit over my ears so they’re very comfortable and the elastic band eases the weight of the headphones on your head. The only issue I’ve had with it, and this could just be a special case or something else on my end, but I have had it randomly disconnect from my Xbox mid-game. It will say not microphone found. It’s been frustrating but it doesn’t happen constantly just something that stands out and this is why I gave it 4 stars.

Much better than my previous headset. My expectations were high given the cost of the unit. I am a bit disappointed. What I like: - Direct connection to the Xbox. My previous headset 'broke' when the headset connection to the Xbox controller mucked up and I would lose sound in one ear and have other problems. The direct connection totally prevents that. - Sound quality. I'm not an audiophile, but it does appear to be premium quality. I tried the headset with Dolby Atmos and there was no discernible difference between it and the Windows Sonic sound. - Super comfortable on head and ears, albeit a bit warm after awhile. - OK noise canceling - I can still hear things in the room but if the wife or kids come in the room - I can at least recognize they're trying to talk to me. - Battery life seems reasonable. - Mute is easier to turn on/off than prior headset - tactile-wise it's a big button and a light on the mic informs you of status. What I don't like: - Not a huge issue, but I did experience some of the connection problems that others have noted in their reviews. You have to hold the on/off button for a really long time to turn the unit on. (3 vs. 5 seconds seems like an eternity sometimes). At one point, the headphones connected via bluetooth to my computer instead of the Xbox like I wanted. - Also related to the above are the twin volume buttons to control in-game speech and in-game volume. They do move really easy and if you rank those up - it will make you think you're not connected. - What I really miss is the ability to hear myself in the speaker. The feature DOES exist - it's just very faint. I had to set it to max via PC connection. The left wheel controls volume of chat vs. game but muting one or the other as you turn the wheel. It does have a good tactile mark for 'middle' - however if you aren't paying attention you may lose chat with friends unknowingly. - Need to update to PC (no native way to control headphones via Xbox that I have found) To mess with some of the premium features, you have to connect via PC. There is no native app in Xbox to conduct this. For $250, that seems like a reasonable thing to ask for - especially if you primarily use a Mac (and along the lines of a Mac - the update software wouldn't work via a USB-C to USB 3.0 adapter - so I had to bust out a PC).

Have been using this daily heavily with my PC and phone for videos, gaming, calls, etc. Battery life is way more than enough for a day's use. Connectivity is a breeze, however interference while gaming is there (my Astro A50 have zero interference as a reference). The connections are solid and easy for both bluetooth and xbox/Microsoft usb receiver, well kinda. The range is not very good in my place, once outside the room it drops. The build quality is high end, comfort level is very high (with glasses). Sound quality is good. For sure is not the cheap sound of other gaming headsets. Actually as good as the clouds alpha for what I can tell (preference aside). For pure wirelesss gaming the A50 are better. For bluettoth/phone calls, daily use with the PC, phone and gaming on Xbox with no dongle this are amazing. However here comes the deal breaker. The xbox adapter with the PC worked perfect for youtube and teleconference. Unfortunately while gaming the signal quality hits the dumpster. Cracks, pops, interferance all made this useless for its main selling point: gaming wireless on xbox and pc with the adapter. Sound quality on Arctis 9x is all right, I happen to have much superior equipment for pure sound quality so I was not looking for sound quality on this headset. However what I was looking for it did not deliver.

Pro’s All metal construction, Lighter than Astro A50s(surprisingly), Bluetooth(A50s don’t have it), comfortable, good sound, less expensive than Astros Cons Line of sight connectivity(ANNOYING!), less programmable and no phone APP so it’s PC only to make changes, Chat mic is uber sensitive and pics up everything(this may be adjustable on a PC) Turtle Beach and Astro flagship headsets have proved lacking in durability, hoping for the best on the Steelseries Actis line

Worst wireless headset I've ever purchased. Thin plastic around the cup swivels broke 3 months after purchase. Ear piece is literally dangling from the headstrap.

Being new to the Xbox world, I decided to go for a quality headset to see what they might be like. This headset has great sound quality and are very comfortable. The battery life is quite good and the only problem I ran into is with the connection. This doesn't cause me trouble often, but every once in a while I may get disconnected. One of the best parts about this headset is the Bluetooth feature. I love being able to listen to my music while gaming or just moving around the house.

I really like these headphones. The quality of the build is very nice but do be careful with the ear cups as my initial pair snapped when they fell a few times. The sound quality is fantastic for playing games and the microphone quality is top notch. I don’t deal with the echos that a lot of my friends less expensive gaming headphones deal with. There’s even an EQ you can download if you want to customize the presets (there’s 4). The bonus is Bluetooth that works well and allows music from my phone why playing. The chat mixer dial is also a plus. The biggest issue I have is that the connection to the Xbox itself can run into issues. These headphones use the same proprietary Xbox wireless connection that the Xbox remotes do. Occasionally I run into issues with drops in the audio or not connecting at all. This leads to having to turn them on and off a few times before the issue stops. I have read that this comes from interference from things using 2.4Ghz frequency that the Xbox uses so try to shut off or distance your other electronics Using this frequency from you Xbox and where you sit in order to minimize this issue. This does include routers, which I myself had to move farther from my Xbox in order to solve this issue although it does pop up now and again. Also the battery life while good will cause connection issues as well so keep track of it. One good thing is that you can still use the headphones while it is charging via the micro USB connection as long as you don’t mind having the wire attached. Overall I say that the small snags do not detract from what is a pretty great pair of headphones if you’re willing to fork over the $200. I have converted some of my friends over from their old headphones when they tried mine out.

Ok so I first bought Astro a50’s didn’t like the way they felt on my head way to heavy and tight so I went with these, used them for a few days with absolutely no issues and then the sound started to go in and out almost like the game was lagging. I started to move around close by devices and mess with my nighthawk router and nothing seemed to fix the issue. I also noticed the headphones would turn off on their own every now and then. As far as sound quality goes I used these with Dolby atmos enabled and they sound pretty good as far as being able to tell where the Enemies footsteps are coming from. I would have to say the overall volume is pretty low compared to the Astro a50’s and there is little to no bass at all with these. They are comfortable for my big head the ski goggle strap helps and they are lightweight. Ps. I used these with my Xbox one X Pro. Good sound Comfort Bluetooth Build quality Ease of use Cons. Low volume Little to no bass Connectivity issues Button placement No virtual surround sound