Customer Ratings & Reviews

They sound robotic after 9 months of casual gameplay. These suck. And the est pieces are rwally uncomfortable.

The headset was uncomfortable, to be exact the imner ear muffs have a piece that holds where the speaker is and it hits your ears having you constantly having to adjust the headset. The Bluetooth would pop and make a low humming noise whenever connected.

Wonderful headset set !!!! I got the Xbox version and it was 50 bucks cheaper! I use it for my PS5 and my PC you can’t go wrong with this!!!!!

Bought this head set and the mic quit working in less than a week.

Be careful - BestBuy sold me a returned open box set of these as “new”. While this may not have been malicious, it should not happen. I noticed that the Steelseries tape only has tamper evidence on one edge of the box, which makes it hard to tell they’ve been opened. As for the actual headset - they hurt my ears after a few hours of playing MW2. They sound good and feel premium to the touch but just aren’t worth the price tag for me. Additionally, the controller for the headset is a little difficult to use since there’s only one dial and one button.

One of the “hot swap” swappable batteries was a dud in the box. I reached out to Steelseries support via their ticket process and was given a response within 12-18 hours stating that a battery replacement would not be possible, and that they recommend I replace or refund the product at the reseller, and that they would give me a 15% off coupon for my troubles. I returned the product after having it for less than 24 hours. The headset itself was fine enough, but did not feel as premium as the price would indicate. The plastic parts of the headset seem like they will get scuffed easily, the retractable microhone cable is cheap and flimsy, and the microphone was not as clear as it could have been. Overall terrible experience with this company and product. Would not recommend.

2.5 star for product. -1 for Steel Series customer service. This headset is overprices, as other reviews mention, but in addition to the sounds quality being very "meh" I started experiencing interference and connection issues after the first few months. Bluetooth would go mute without any notification (beep or something) and without actually disconnecting - would have to manually disconnect and reconnect to restore functioning. The CPU connection on 2.4ghz would introduce noice - Steel Series said due possibly to USB 3.0 intereference. After wasting multiple attempts to contact Steel Series, they did nothing but walk me through common/basic troubleshooting that did not resolve the issues; they sent me a pdf about interference with USB 3.0 and expected me to compensate for their poor engineering and cost-saving build quality (it would theoretically take a nominal added cost in shielding to prevent these issues). Let me reitterate: THIS UNIT HAS INTERFERENCE WITH USB 3.0. A new design is made to NOT avoid interference with the newest in connection protocols. Garbage engineering, honestly. I really, really wanted to like this product...Anyway, Steel Series doubled down on their "try to get a return" instead of offering to repair/fix the issue, and absolutely refused to offer a replacement/return to me. I would not recommend this or any Steel Series product based on my expereince with their customer service alone.

The control base stopped working, so now they don’t function at all. I’ve had these for barely over a year and have taken great care of them. They are comfortable, but the sound isn’t the best for gaming of the different brands i’ve had in the past. Too expensive to just stop working after barely a year. I do not recommend.

So bad a great time with it the first day, sound quality was amazing, i loved the transmitter and how comfortable it was. Well the next day i attempted to use my headphones, i ran all the troubleshooting methods, such as, resetting the transmitter, using the aux to attempt to pair, I turned it on and off, i attempted to pair the device over and over still did not work. Ill be returning them and ify if i get them to send me a new one. The wireless stopped working and when i used the aux cord the sound was disoriented.

I use these for gaming and listening to music and these really sound by far way better than all previous headset Ive had

I wish I didn’t miss the cutoff return date. These were an expensive mistake. Sound is subjective, but they aren’t much better than the 9x I had previously. And the active noise cancelling mic hurts my inner ear.

I couldn’t figure these out which is most likely user error but it was impossible. Series S. Returned.

Really good headphones, missing a little bit of low end but overall great soundstage, range and features.

return this product didn’t like the sound I’ll stick with the Astros a 50s

only one side works and doesn’t work in general needs to be Clarence

This headset is great. If you buy the Xbox version, you can still use it for your PS5. Love that.

Worst headset ever bought. Sound quality is horrible no bass whatsoever ans titally distorted. Garbage waste of $400. Run from this trash!

They removed the best parts of the old Pro wireless headset and made them be software... Everytime you turn off your PC it will swap to "streamer mode" and when you turn on your headset if you have speakers attached to line out, you will get ear destroying loud feedback coming from the speakers. Nothing special from the headset, pretty much the same as the last gen, just destroyed by the crappy job of the software. (Steelseries GG)

Great quality on the earpiece, can wear for extended periods of time. Sounds good.

Overall solid. Slighlty over priced in opinion but what isnt but it is top notch.