Customer Ratings & Reviews
- Model:
- SWDVK-445804WL-US
- SKU:
- 6439138
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the excellent picture quality and ease of use of this 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. Many appreciate the straightforward installation and intuitive user interface, along with the effective night vision capabilities. Positive feedback also highlights the functionality of the accompanying app across various devices. The system's affordability is another frequently praised aspect.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
Poor Quality cameras
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and installed in November today 19 February I have to replaced one That went blank and you can not find the exact one with the led light
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Musta,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel 6 Camera DVR System. There are many variables that can contribute to the overall lifetime of your cameras. If the cameras are used outside of their operation temperature it can/will lead to permanent damage. Please know that we do offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Your feedback is important to us! We look forward to getting you a replacement as soon as possible.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great Security system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality at a great Price. Best Buy had the lowest price.
I would recommend this to a friendBrand response from Swann
Posted .Hello Leff,
Thank you for reaching out to us. We are glad to know that you are happy with your most recent purchase of our Swann System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great Camera and nice resolution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for your service! Thank you for your service!
I would recommend this to a friendBrand response from Swann
Posted .Hello Lola,
Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your new Swann System. It is our goal to help keep your sense of security during this pandemic. We hope you enjoy all the great features this system has to offer.
Your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Work good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use it for our restaurant it work I can check on phone
I would recommend this to a friendBrand response from Swann
Posted .Hello Bella,
Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann 16-Channel 10-Camera DVR System. It is our goal to make security smart, easy, and affordable.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A++++++++++++++++
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great item at a great price and i highly recommend it.
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 8 Channel 6 Camera DVR System. It is our goal to make great security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great camera for in home security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product..I feel so much safer in my home now.
I would recommend this to a friendBrand response from Swann
Posted .Hello Juju1,
Thank you for reaching out to us and providing your feedback. We are glad to know that your Swann 16 Channel DVR Surveillance System best fits your security needs. It is our goal to improve home security and ensure it is easily incorporated with everyday living. Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Good camera!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works good .. awesome camera system....
I would recommend this to a friendBrand response from Swann
Posted .Hello Luas,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 8 Channel 6 Camera DVR System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
They are okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced and extended a previous Swann camera set. Unfortunately, these are not as clear as the previous ones that I had.
No, I would not recommend this to a friendGreat hardware terrible software
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest issue is the software, Swann really needs to do better, it becomes so annoying with iOs and with android app is not even possible to connect
No, I would not recommend this to a friendAverage pictures
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small cameras with average clarity, more cameras can be added which is a plus.
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for your feedback. The cameras are compact yet powerful, recording at 1080P. This is equivalent to 2 MP and is enjoyable in most security scenarios. Every need is different, we have items that record in higher resolutions such as our 5 MP and 4K systems. We would recommend these for a higher level of security.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Features could be better. Night vision ok, not the best. Navigating playback not very good. Cheap so you get what you pay for.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann 8 Channel 1080P DVR kit. Your feedback on navigating the playback will be sent to our development team. We constantly work on firmware updates for the recorder and application.
Please be sure to update when you see the option become available.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Connectivity
Was expecting better equipment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot view my cameras online from my phone I was able to like maybe one time and now I can’t get nothing to work pretty much can’t get my dvr to even connect to the internet WiFi or wired it is so frustrating I really regret buying this type and or brand. And I really wish I could get some help!!!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Joey,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel 6 Camera DVR System. Based on the information provided, you may be having an issue with the network and your recorder. We would need to look further into this for you. Please know we offer 24/7 technical support. If you have not already, please contact us so we can begin troubleshooting.
If confirmed defective, please know that we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Okay system. Hope you don’t have questions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech support is non- existent. They just kept sending a link with what others had already asked.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Bruno,
Thank you for reaching out to us with your feedback. We are sorry to hear about the issues you experience with our Swann Support Team. We would like to be sure you have been assisted to the best of our abilities. We ask that you call in and request to be set for a call back with a Level 2 Support Agent. Please know it is our goal to further assist you. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is good, but the spot light is no good when light on
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and providing your feedback on our Swann 16 Channel 10 Camera DVR System. The added lights on these cameras are Sensor-Warning Lights. These lights will trigger with heat and/or motion to let your subject know they are being recorded. This can help reduce the chance of a potential burglar breaking into your home/vehicle.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
hard drive gave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard drive already gave out! other then that i like it. the price was good.
I would recommend this to a friendBrand response from Swann
Posted .Hello Alexander,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 6-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. Based on the information provided, there are many variables that can contribute to why your hard drive has since become defective. The most common factor is dust or exceeding the recommended operating temperature. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Your feedback is appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:App performance
iOS App Crashes and Swann is not fixing Months Lat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swann support and app is one of the worse. The app does not support multiple dvrs, and any time Swann may release an update that will cause crashing. The app is unusable. Which means DVRS and not accessible using iOS app. And they refuse to fix.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Burbankuser1,
Thank you for reaching out to us and sharing your feedback. Our development team is working continuously to reduce the likelihood of crashes, & we regularly release new apps with significant improvements in this area. If you’re already on our latest app & still experiencing issues, could you please contact us for further assistance www.swann.com/contact-tech-support.We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Swann Camera System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wanting the extra surveillance since we live on a really busy street.
I would recommend this to a friendBrand response from Swann
Posted .Hello Scleve,
Thank you for reaching out to us and providing your feedback. We would like to know how we can help improve to earn your 5-Star rating. For an added level of security, we have compatible cameras with spotlight options to help further deter theft in your area.
Your feedback is important to us and we would like to hear how we can improve.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Durability
Leave it in the store
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it installed by a professional and the cameras went out within months.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Granny,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 6-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Please reach out to your installer team for assistance with your camera installation. Our technical support teams can be reached 24 hours a day over the phone and via live chat. Since our support team can only be offered remotely, we would recommend calling when someone experienced is in front of the unit. There are many variables that can contribute to why your cameras are not working. Together our support team can help identify the issues. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Connectivity
Not a good brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my shop. Loses connectivity. Sometime alerts me. Not a good brand.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Bobbiej77,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 6-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White. Based on the information provided, it appears you are having issues when you are remotely accessing your unit. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please contact our support team with your internet upload and download speeds.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Doesn’t Last
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this system at first. Great video and I really liked that it alerted me when there was movement however 6 months in all cameras and dvr stopped working. Took a chance and bought a 4 camera system and straight out of the box there was issues with dvr ( it didn’t work, wouldn’t even turn on) so returned it. I’d steer clear of anything Swann!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello SanFranFan,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. Since this recorder kit is intended for a DIY installation, it can often leave room for error. Based on the information provided there are many variables that can contribute to why your recorder has since become defective. In this case, we would recommend reaching out to a member of our technical support team for further assistance. Please know that our support team does offer a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement of the unit free of charge. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support