Customer Ratings & Reviews
- Model:
- SWDVK-455804WL-US
- SKU:
- 6381011
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the ease of use and quick setup of the 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System. Many found the installation process straightforward, with clear instructions contributing to a positive experience. The app integration was also praised for its user-friendly design. While some users noted challenges with cable management, the overall setup was generally well-received.
This summary was generated by AI based on customer reviews.
Great System, When the App Works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dvr, cameras, wiring, and overall feel of this system as a whole, from a hardware perspective, is above average for the money, in my opinion. Where this system falls short, as others have stated, is with the remote app and software. It only works about 50% of the time when I try to open it on my phone. When it doesn't work, I have to force-stop the app in my phone's settings before it will work. This doesn't make it useful if, or example, my house alarm gets tripped and the alarm company calls to see if I need the police. With our old system, I would put the alarm company on speaker and open the camera app. If everything at the house looked ok, then i'd tell them to cancel the police, etc. The system that this one replaced was a 7 year old 960h Swann dvr based system and it did not have this issue; it would open every time and many times per day if I so desired. If you aren't going to use the remote app much, and instead have the dvr hooked up to a monitor or television at all times, and solely use and utilize the system in that manner, then i'd say that it should be a very solid system and should serve you well. The resolution and clarity of the cameras is very good. Of course the hardest part is running the wires. Once that is done, the rest is easy and straightforward. Would I recommend this system? Because of the mentioned issues with the app, I absolutely cannot recommend this system.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello BPM2348,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. Our development team has been made away of potential flaws within the software and we are working hard on getting them resolved. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Your honest feedback lets us know the things we are doing correctly and those areas in which we can improve. If you require further assistance, please contact our support team directly.
https://support.swann.com/s/contactsupport
Sign up for our beta program if you are running our application on an Android device.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Amazing product, but here is why I gave it 3 stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.(this is my second purchase of one since my first was fried accidentally) So let me start out by saying this security system is amazing. The picture is HD, smooth, has tons of settings. For example you can choose which parts of the view (the camera has) you want it to ignore (such as a tree that's always rustling in the wind). You can also set stuff like when to record, constant recording or recording when there is motion and so on. It also has night vision. You can even plug in a USB drive (or email) yourself clips you need to save for whatever reason. Which actually helped us catch a porch pirate since the image was HD enough that the officer knew who the person was. The big problem, and I can't stress this enough... HAVE Best Buy install and set it up. The software on the DVR is super com-plicated. And it doesn't come with a guide really for most of what anything does. Especially if you want to watch your cameras from your phone, PC...anything outside of the DVR itself. Even with a background in PC/IT stuff, I found some of it very complex. And while there is some support online, its not a ton. And if you call in for help, they are very nice people, they aren't always able to fix things past whatever scripts they have to read from. Once you learn the basics, its easy to remember. If you don't need the ultra complex stuff then thats ok, it isn't needed. I should say installing the cameras with the cords and all that isn't hard really. Unless you are like me and don't know how to wire up a house, drill holes in walls, ceiling...etc. Even with that big issue I mentioned, this system is well worth it. The cameras have been through winter and hot summers and still work. And replacing them is a breeze since you simply unplug and plug in a new one. If it helps, for awhile I had mine record for a few months non stop, all six cameras. It can hold about a months worth of videos from each camera. After that it writes over old videos. Side note, there is no audio, on the higher end ones there is though. This is used for home use so audio didn't matter.
I would recommend this to a friendBrand response from Swann
Posted .Hello Rchosen,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. Please know that our support team is working hard on launching an update to help address some of the potential bugs within the software. In an effort to reduce the amount of paper waste, we no longer provide hard copy manuals inside of the box. They can be shipped out to you upon request. Your honest feedback is appreciated and lets us know the areas in which we can improve.
If you have not already, inquire with a member of our support team and we will be able to further assist you with the tools currently available.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns within the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Good for the price but not easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image quality is good, the problem is more about software issues, not easy to use I couldn't be able to change the time on the camera display, so the cvr program has a different time that the one is display on the recording, I also have some problems with my android app, at the beginning I couldn't see any video, so I think the software needs a lot of work.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Roberto,
Thank you for reaching out to us and sharing your feedback on our Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. It has been brought to our attention that there are potential bugs within the Swann Security application and the recorder software. Please know that our development team is working hard and consistently on updates to improve your experience. Due to the nature of these updates, it is difficult for Swann to perform to confirm the launch date on each update. We appreciate your patience and apologize for the inconvenience.
If you have not already, please contact a member of our support team and open a support ticket. We can be reached 24 hours a day, 7 days a week. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Not Pan & Tilt as specs state
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying this system was never installed. It was returned, not because it was bad but because the specs stated Pan & Tilt. It is NOT. The store was made aware of the error and product was returned with the installer.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Meloncitymom,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. The cameras included in this kit are not PTZ cameras. We will look into the specifications and have this corrected. Swann offers security solutions that may better suit your needs. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use
easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a new version that I bought for my parents home. Different from the one I have at my house. My parents are not tech savvy and they love it because it is easy for them to use. So far so good.
I would recommend this to a friend There’s better systems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent video but a pain to set up properly, if a leaf falls in front of it you’ll get 7 notifications, and navigating the videos in the app is time consuming
No, I would not recommend this to a friendOk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool unfortunately ours gave up because of all the rain we had in less than a year they are pretty expensive but they serve their purpose I suppose
I would recommend this to a friendBrand response from Swann
Posted .Hello Andy,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. Based on the information provided, the cameras you had may have experienced water damage due to being used outside of the recommended operating temperature. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your honest feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I really want it. Really disappointed with the squad team them came and I never got a free estimate for the job
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Rover,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. We would like to know more about your experience and how we can improve. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Please contact Best Buy regarding installation and costs.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
It’s okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for a cheaper option but definitely needs some work
I would recommend this to a friendBrand response from Swann
Posted .Hello JayW,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System. We would like to know more about your experience with our system and make sure we have done everything possible to further assist you. If you have not already, please call in and speak with a member of our technical support team. We can be reached 24 hours a day. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your honest feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them installed and the recorder did not work, I am now trying to return it.
I would recommend this to a friendBrand response from Swann
Posted .Hello Roberto,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you experienced with our recorder right out of box. We would like to be sure we have assisted you to the best of our abilities. Please contact our technical support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
user
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. just installed. not sure have any problem.
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. It is our goal to make great security solutions easy and affordable. We hope you enjoy all the features this system has to offer. If you have any questions, please contact our support team. We would love to further assist you in an effort to earn your 5-star rating. Our support team can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
28 months - dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an earlier version of Swann security cameras(dvr) which failed in less than 3 years For the most part no complaints about the ease of use or app access...easy enough. I guess my next (and needed) security camera system will not be Swann.
No, I would not recommend this to a friend