Customer Ratings & Reviews
- Model:
- SODVK-846804SLY-US
- SKU:
- 6430220
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the excellent camera quality and ease of use of this home security camera system. Many found the system easy to install and use, with positive feedback on the app's user-friendliness. The affordable price point was also frequently praised. However, some customers noted that the night vision capabilities could be improved.
This summary was generated by AI based on customer reviews.
Wouldn’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy will charge you 2x the amount of the item to instal even if you have the total tech. Membership wasn’t worth it
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi Monte. It seems like your 1-Star review is related to BestBuy’s installation charge rather than the product itself.
Please note that Swann do not have anything to do with BestBuy’s installation service.
-SD, Swann Team
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great install personal or else I could not have done it
I would recommend this to a friendBrand response from Swann
Posted .Hello Arms,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Very nice service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and nice working environment very good service
I would recommend this to a friendMs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and always have item in stock or they will order for me.
I would recommend this to a friendBrand response from Swann
Posted .Hello Smiley124,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. We are glad to know that you are overall happy with your most recent purchase of our Swann System. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. With ‘Swann Security’ you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Home security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, great options and settings. Very satisfied
I would recommend this to a friendBrand response from Swann
Posted .Hello Fionababygirl,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Security cams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great functioning and a great installation as well
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great thank you for your help thanks for letting me know
I would recommend this to a friendKool Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product Works Very Well would buy again!!!!!
I would recommend this to a friendi love it so much that i want to marry it with a b
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love it so much that i want to marry it with a big out
I would recommend this to a friendBrand response from Swann
Posted .Hello Sawyer,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. We are flattered to know that you are so happy with your Swann System. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. With ‘Swann Security’ you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Unreliable connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System constantly disconnects from home Wi-Fi. Have to disconnect power over and over.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello DilmaR,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your Swann Security System. There are many variables that can contribute to why your cameras are currently not working and disconnect from Wi-Fi. In order for us to further assist we ask you to please contact a member of our technical support team so that they can diagnose and troubleshoot your unit. Please click on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Swann
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst experience of my life. Videos on app where choppy. Coustomer service is terrible.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello JohnP.
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our level 2 technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
- Pros mentioned:Overall performance, Setup
Security Plus
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System is quite a package. Everything is included except the HDMI capable TV/Display/Monitor. During the unpack, literally everything needed was included, even the HDMI cable. I like the fact that many security stickers were included. As with any wired security system, you do have to run the wires from the control box to the cameras, but it really isn't too difficult, considering the cameras are high mount locations that don't require multiple fishing wires down the wall. It comes with 4 HD cameras and capability to add an additional 4 cameras. The included terabyte hard drive will provide plenty of recordings and the default setting to auto overwrite when full, makes it a seamless security system. Cameras record in color even under low light conditions. My previous security system camera goes to black and white under low light conditions. A power supply is also included that auto turns on a flood when low light is detected. That is nice feature, however, I wonder how long of a life span the LED's have? For instance, the LED's would be on constantly if the camera was used in a dark storeroom. Setup was a breeze with the wizard guiding and prompting you along the process. Just like installing any drivers or apps on a computer. Download the Swann Security app and easily connect by scanning the QRC code on the controller. The Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System combo actually complements each other very well, and setup and use was super easy, super quick. Haven't had any issues viewing the cameras through the Swann Security app. The siren and flashing light features are a nice touch to an already nice security system. Don't let installation scare you. Running wires in the attic or across ceiling panels aren't that bad. unless you have a low roof line! I definitely recommend this for ease of setup and use!
I would recommend this to a friendBrand response from Swann
Posted .Hello LongRX7,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. We appreciated your detailed feedback. This gives us a customer perspective on how we have since improved your security scenario. We hope you continue to enjoy all the great features this system has to offer. Your feedback is greatly appreciated. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is greatly appreciated,
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Still waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it 11/27. Still havent received it but they want a review.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello LoriP,
It looks like your review is based on the shipping time for your order and not on the Swann Product. Please reach out to BestBuy to check the status of your order.
Thank you,
LV - Swann Team
Over complicated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice system, sadly getting it to actually operate properly is an absolute nightmare. I’ve had the system for a few months now and I have yet to get it to record motion. Which basically makes the system useless. I don’t like the Ring systems but at least they halfway work, should have bought one of them instead
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Ethan,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. There are also other settings that can be adjusted on each camera to help avoid false triggers or PIR not detecting motion. Please know that we do offer 24-hour support. Together our support team can help adjust the settings to fit your security scenario. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Not that great!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these cameras on December 10, 2021 because they kept trying to break into my car at first it would detect every little movement now it detect some stuff and its sensitivity is 8 which is very sensitive. Then last week one camera light does not turn on anymore and on wednesday the another camera did the exact same thing. I called best buy because it had insurance and they said someone can come and check them out but that they were going to charge me and that if i did not want to be charged id have to take them down and bring them into a store.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Yasmin,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. Based on the information provided there are many variables that can contribute to why your recorder/camera has since become defective. In this case, we would recommend reaching out to a member of our technical support team for further assistance. Please know that our support team does offer a one-year warranty provided a copy of your receipt or 36 months with valid registration. Outside of this timeframe, we are unable to process a replacement of the unit free of charge. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use
Good production
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, easy install. 2 of the four cameras malfunction at night.
I would recommend this to a friendBrand response from Swann
Posted .Hello John86,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. Please contact a member of our technical support team and go over the installation steps to ensure it has been properly installed. If the camera is faulty, we can move forward with a request for a replacement under warranty. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us. We look forward to speaking with you in an effort to help earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Connectivity, Overall performance
Will be good for most, and great value
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some security gives piece of mind, for others it is necessary... what ever your reason for looking at this system... this may fit the bill. First the value... at this price point, you are getting a complete system with four cameras, for less then some of the other brands for just 1 single camera. In the package you are getting the complete kit. A DVR system with 1TB of storage, which will cover you for days and days of recordings. 4 Cameras, and 60ft cables for each camera, and the power adapters. Installation for most will be pretty straight forward. The challenge is if you are running outdoors, is to get the hole drilled for the wire, and then sealing it back up. Each camera comes with it's mount, just utilizes the appropriate screws for each installation (brick, wood, siding, etc, check with your local hardware store for the best way to mount to your surface). BNC connectors for the video, which if you are not familiar, are designed to not just "fall off". They push then twist, and stay tight. This is good, as it keeps the connection tight, and other things from happing. (the wire getting pulled etc). the single cable also carries the power, from insight. Which is a GREAT advantage to some of the competitors, which the power adapter is a totally separate wire. Single adapter will power 4 cameras, and another adapter will power your DVR. This is great for power consumption, and wiring... as it you won't need a massive power strip. So depending on your settings setup can take a few hours, to get those cables tucked away and neat, and tight. But once it is setup, you are just about ready and done. Connect to the DVR (Same twist and connect), power it up... and walk through the setup, and you are up and viewing video. You can add the system to your home entertainment center via HDMI, and the DVR looks nice with the rest of your equipment. not bulky or industrial looking. (almost looks like a modern gaming system). You have modes to view the video, one at a time. multiple one the screen... however you want to view it. The picture is great in the daylight, full HD quality, will give you a clear view of what is going on. And since this is wired in... no buffering, no degradation or breaks in wireless signs. just a consistent good picture. Night view is good to. You can only do so much at night, but this camera makes the most of it, and you will catch the critters and creeps on your property. Best part, this kit can expand to four more cameras, when you are ready. So if you are looking to secure your home or business. Indoors or out... this unit may be the best solution for you.
I would recommend this to a friend Outdated a bit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an older version and the choices that appeared for connection didn't match this model (!) Had to return it.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. Based on the information provided, we are able to get a good understanding of the things that could use some improvement. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Neato
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was drunk high and optimistic but when I woke up I left it in the box
I would recommend this to a friendBrand response from Swann
Posted .Hello Gbalow12,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. We would like to know more about your experience. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
avoid Swann
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace another Swann DVR that had failed (common for Swann equipment). Much to my dismay it would not work with the existing swann cameras that were installed, so I had to also install the included cameras, which I had never run into before. This is the last Swann product I will ever buy after 10 years of dealing with it. If you just need something to keep watch and record it's fine, but if you want to do anything remotely stay away. Their app(s) have been terrible/useless for remote viewing. And as I stated before the equipment fails often. I have not used any other NVR / DVR based systems before so not sure if the grass is greener elsewhere
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello finjam,
Thank you for reaching out to us and sharing your feedback. We are sorry you ran into this issue, we always recommend checking the compatibility between products before purchasing. We will continue to launch updates to the firmware and application to help further improve your experience. If you have not done so, please reach out to our technical support team so we can further assist.
Please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team