Customer Ratings & Reviews
- Model:
- SODVK-846804SLY-US
- SKU:
- 6430220
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the excellent camera quality and ease of use of this home security camera system. Many found the system easy to install and use, with positive feedback on the app's user-friendliness. The affordable price point was also frequently praised. However, some customers noted that the night vision capabilities could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Setup
Awesome pictures!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras were so easy and quick to install!!! Saved myself about $250 plus doing them myself! I have added 2 caneras on in addition to the four that came in the box! I am able to add 2 more! I had to go on Amazon to buy another power supply cord connector for the add ons but what is $11 extra??? Love them!!! I have my views displayed on my 85 inch tv in my room and leave it on at night.
I would recommend this to a friend I like that priduct
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like tge product and i reffer to my familys and friends
No, I would not recommend this to a friend- Cons mentioned:Night vision
Concerned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only concern is that two of the units cameras do not give a clear view during the night vision mode. We can barely see the area these cameras cover.
I would recommend this to a friendBrand response from Swann
Posted .Hello Harr2,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. Based on the information provided, we would recommend reaching out to a member of the warranty team to help move forward with the process for a warranty claim. Our technical support team will speak with you to confirm the condition of the units and request the needed information. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use
Good system, easy set up, great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up. Works well. The only issue I had was that I was upgrading an existing system, but the gauge of the cable wasn't up to the task. So I had to replace it.
I would recommend this to a friendBrand response from Swann
Posted .Hello Marc,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use
Mixed bag. Good value for SPECIFIC USE CASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A rather mixed bag for this unit. Good: - Straightforward setup. - The current version of the iOS app works very well. (lots of reviews of how bad it is which was probably true. But there is a replacement that has good reviews for a reason. Bad - Windows app is ANCIENT. It is a variation of the same one that came with the DVR I bought years ago that this was to replace. Clunky, bad UI, dependent on screen resolution is odd ways. - NO WAY TO CONFIGURE THE DVR REMOTELY. The apps can only view and retrieve recordings. To change the important settings like the motion sensitivity, hot zones, alarms, lights, etc., you MUST go TO THE DEVICE AND USE AN ATTACHED MONITOR. No way to stash this in the utility closet where the wires come in from the camera unless you have a monitor there as well. This is ridiculous. My 10 year old unit allowed me to set these things via the SAME APP. Yes, I contacted Swann support. They confirmed - Inserts GIANT Swann logo in the corner of each picture. Not a huge issue in color daylight. But in night BW images it makes the corner of the image uninterpretable. There is also another logo 'HISILICON' inserted mid screen for some odd reason when viewed on either Swann's windows app or the old one I have (yeah, that much the same) from another vendor. It is NOT there on the iOS app Mixed - Support is ultimately prompt but messed up. Support site wants a product ID (makes sense) to file a ticket. But neither an exact nor partial match of any of the product names will not find this one. Huh? After filing a ticket, the email says they are challenged due to Covid (Really? It's been almost 2 years, and support is remote work. Adapt) and to expect a TWO WEEK response time or to call or chat. Well there is no chat on the site, so that's out. But when I called, the robot offered a call back which came in approximately the 10 minutes forecast. Better communication and this would actually be excellent. Oh, and this on the day before a holiday :-)
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello TechnicalHomeUser,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. Your detailed review gives us a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Overall performance
Good cam system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always room for improvements, better ui is for one. Overall does the job and great system. More reliable than my Lorex
I would recommend this to a friendBrand response from Swann
Posted .Hello SalC,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Overall performance
Swann camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera works well Couldn't have purchased anything reasonable
I would recommend this to a friend Poor customer service. Avoid.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is unacceptable. Bought an 8 camera system and within 3 months one camera stopped working. 1 month into email back and forth and no resolution.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello CurtL,
We are sorry to hear you about your experience with our product. Please rest assured Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If your unit became damage shortly after your 12 month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Team
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad video images. the images freeze. Spend the money in other brands
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello JorgeU,
We are sorry to hear your system is not working to your satisfaction. The issues you are describing can be caused by many factors such as bad cable, internet upload and download speeds, and others. Please note many customers who have bought this system are very satisfied with its functionality, value, and ease of use. We would suggest you reach a member of our specialized support team who can help you troubleshoot and fix the issue. Please know that we do offer technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Failed System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Swann hard drive failed after a couple months. I guess I could uninstall the system, package it and send it in, but instead, I will throw it away and buy a different system.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Robert, please do not throw your system away, allow us to help. Based on the information you provided we are confident our team can help you troubleshoot and solve the issue in minutes. Additionally, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Please check out the link below, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
Your feedback is important to us.
LV-Swann Team
- Cons mentioned:Night vision
This is NOT an IR night vision system.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is NOT a night vision system. The Day2Night uses always on white spotlights in order to have 'Color night vision'. Should not be listed as 'Night vision'. Build and quality seem okay, but listing it as night vision without IR seems a little bit off.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello MuddySkipper,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 1TB, 4x 1080p Enforcer™ Cameras w/ Police Style Flashing Lights & Color Night Vision. The cameras included in this kit can only produce a colored night vision image if there is enough ambient lighting. Recently we have added IR sensors to the cameras included in this kit. Contact our support team for replacements. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and we look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have no up to date app. The apps are like 5 years old and the thrid party apps are useless
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Mann,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. This system will use our latest application, Swann Security, for remote access and control. We are continuously looking for ways to further improve your experience on the application. We launch updates to the application for both iOS and Android users. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support