Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 59 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the AllSecure 4K Wireless Security System for its good camera quality, extended night vision, and free local and cloud storage. Many find the system easy to use, with simple mounting and quick setup. Battery life is also appreciated, lasting around 4-5 days. However, some customers have reported connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 59 reviews
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup easy to set up and use. They run great. The app is also easy to navigate though sometimes runs a little slow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and did everything I needed it to do and more..

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    It is a good price security system

    |
    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It was a good purchase simple to install versatil good quality as well

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi YusethBl,

      Thank you for your feedback. We’re so pleased to hear that you found your purchase to be simple to install, versatile, and of good quality. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We’re here to help.

      Your feedback is truly appreciated.

      Mary – Swann Team Swann

  • Rated 5 out of 5 stars

    Ernie

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and clear night vision easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for your home, the battery lasts a long time and it charges incredibly fast.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Buy it now!!

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] System works amazingly. I have many of these Swann cameras around my property. Having multiple other types of these show up within the app simultaneously; however, it only the AllSecure cameras will record to the base station. Everything else records to the app via the cloud or if the device if it has a micro SD slot.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi Corey,

      Thank you for your feedback. We’re delighted to hear that your system is working amazingly and that you’ve been able to set up multiple Swann cameras across your property. It’s great to know you’re making full use of the app with different camera types showing up together.

      If you have any questions about maximizing storage options or setup, feel free to reach out to us at tech@swann.com. We’re always here to help.

      Your feedback is truly appreciated.

      Mary – Swann Team. Swann

  • Rated 5 out of 5 stars

    Best Buy is the #1 Store

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I’m completely satisfied with this purchase

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Camera

    |
    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good view and light on them is bright i feel safer with these around my house now worth the price

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi Maury,

      Thank you for your feedback. We’re glad to hear that you’re happy with the clear view and the bright lights, and that your Swann system is helping you feel safer around your home. Knowing you feel it’s worth the price truly means a lot to us.
      If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team Swann

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice Camera

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras came out great. I use them to keep me safe around my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Ever

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best system i've ever had. Great picture and easy to install yourself. I recomend this system.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello KristiC,

      Thank you for your positive review! We're thrilled to hear that you found the system easy to install and are enjoying the great picture quality. Your recommendation means a lot to us!

      Your feedback is important to us.
      LV - Swann Team Swann

  • Rated 4 out of 5 stars

    It was what I was expecting

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and ease of use. Only issue is the mounts

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi TheMainMan,

      Thank you for your feedback. We’re glad to hear you’re happy with the quality and ease of use of the cameras. We’re sorry to learn that the mounts didn’t fully meet your expectations. Your input helps us identify where we can improve, and we’ll be sure to share this with our product team.

      If you’d like, please reach out to us at tech@swann.com so we can look into possible solutions or alternatives for the mounts.

      Your feedback is truly appreciated.

      Mary – Swann Team. Swann

  • Rated 5 out of 5 stars

    Great cameras

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras they work great in the day and nights

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Juan,

      Thank you for sharing your experience. We’re delighted to hear that your cameras are performing well both during the day and at night. Reliable performance around the clock is something we strive for, and it’s wonderful to know they’re meeting your expectations.

      If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team Swann

  • Rated 5 out of 5 stars

    Wireless security cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and we like that it is wireless. We programed it from our phone.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi There,

      Thank you for your feedback. We’re glad to hear that you found the installation easy and are enjoying the convenience of a wireless setup. It’s great that you were able to pair it directly from your phone.
      If you ever need assistance or have questions as you continue using the system, please feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary – Swann Team Swann

  • Rated 5 out of 5 stars

    Surveillance system

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hight quality of them is amazing very satisfied in this product

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Vanessa,

      Thank you for your feedback. We’re delighted to hear that you’re impressed with the high quality of the product and that it has met your expectations. Your satisfaction means a lot to us.
      If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team Swann

  • Best Buy Employee

    Rated 5 out of 5 stars

    Wires cameras

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Cameras have a nice clear picture, easy to setup and no monthly fees for video storage.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi Happybuyer,

      Thank you for your feedback. We’re delighted to hear that you’re enjoying the clear picture quality, easy setup, and the added value of no monthly fees for video storage. That combination of simplicity and performance is exactly what we aim to deliver.
      If you ever have any questions or need assistance, feel free to reach out to us. We're here to help. Your feedback is truly appreciated. Mary – Swann Team Swann

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will take forever to load and will not connect to Internet

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello There,

      Thank you for sharing your feedback. We’re sorry to hear you’re experiencing issues with connectivity and slow loading. This isn’t the experience we want for our customers.

      Internet connection problems can sometimes be caused by network settings, firewall restrictions, or signal strength. We recommend restarting your camera and router first and ensuring the camera firmware and app are up to date. If the issue persists, please reach out to our support team at tech@swann.com so we can investigate further and help get your camera connected properly.

      Your feedback is truly appreciated. Mary - Swann Team Swann

  • Best Buy Employee

    Rated 5 out of 5 stars

    Good overall

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The batteries could last longer, but the quality overall is decent. The plus of this models is the ability of adding a monitor to the base station and recording videos with a SD card.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Just WOW!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with the Swann allsecure4k+ wireless security kit, and the expansion/upgrade of my current system. I was using a single wifi camera for my home, as I already had a doorbell cam, both non-Swann products that I was less than happy with. The doorbell cam is decent, so I kept that. But the camera I have was not great. Why? Because they use their own system that requires a monthly payment if you want to use the features that you NEED. So I love at the end of a T intersection in my neighborhood and people use it to do a U turn all the time. So when I first had the camera set up it recorded only on movement and in specific zones I was able to set up. So the camera didn't trip constantly. Those features are gone once the trial period ends and they want me to pay close to what I am paying for my home monitoring system. Not a chance. So I now have this Swann kit and I cannot be happier. Their app was something I was familiar with, as I already have a Swann floodlight camera in my backyard. I love the integration with the home and the quality of the picture already. I have an iPhone so if yu just allow notifications you get notifications when it trips. Once you get your settings where you want them, the cameras are fairly accurate. I say fairly, because I have some larger sized bushes in view of one camera, and they tend to trip the motion settings and it records it as a person. Which at first is a shocking thing, but I am going to see if I can adjust the sensitivity a little and increase the accuracy. But as far as the app, it is very user friendly and intuitive. The cameras themselves to me are the best part. The images are SHARP and crisp, and with my internet (1GB speed, although it rarely reaches that level) it works well. My favorite feature by far is the night vision. The detail and way it seems to brighten things up just amazes me. The tech has really come a long ways with this sort of thing. There is also two way comms via the cameras. Talk about a good way to scare the hell out of someone! Plus at night time there is a spot light. Super effective. The 4K ability of the cameras are immediately noticed and the picture quality is really nice and crisp. Mounting the cameras was super easy. I walked the yard and looked at the different locations where I wanted to cover. Since I have three, I wanted to overlap two in the front and have the third cover the backyard. Once I identified what I wanted to cover I determined where I wanted to post them and for me it worked out to be the two corners in the front. It was easy to screw on base on the walls and the camera arms attach right to them and are easy to adjust. Once you have them attached, I used the app to "see what the camera sees" and fine tuned it. Easy peezy. I cannot attest to how weather proof they are, even though I live in a rainy state. I used the overhangs to shield the cameras. I figured that would add some longevity to them. I also could not really see a noticeable difference when popping the antenna up or leaving it flat. The hub or base station has a really cool feature. First, let me say that when you get three cameras, you get FOUR batteries. What a novel idea right?! So when one battery goes low, you can swap out the battery with a charged battery. And in the back of the base station, there is an opening to charge the batteries. So you don't need to use a cord and do it, you just pop it in and about five hours later it is fully charged. The base station has enough memory to hold two years of recordings, according to the manual. After that, it begins to write over the old data like any security system. So back up your data for any incidents you have so you can avoid losing it in the future. I am by far no security expert. I do like the idea of extra security, even though I am in a pretty good neighborhood with almost no incidents to speak of. But this is peace of mind for the unknown. If you want a nearly plug and play system that is both easy to install and use, this is a really good security system for you. I recommend it for anyone needing a quality product at a reasonable price, and that does not want to drill into your house or have a professional do the install.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Marine778,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We're confident your review will be useful to those interested in purchasing this product. We hope you continue enjoying all the great features the system offers.

      Your feedback is important to us.
      LV - Swann Team Swann

  • Pros mentioned:
    Battery life, Camera quality, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A great security camera setup

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Swann AllSecure 4K security kit is a great monitoring system for home or business. This AllSecure4K+ kit comes with a hub, three wireless cameras, three mounting kits, four batteries, an Ethernet cable, and a corded mouse. In short, it’s everything you need to get started, except for a monitor and mouse. Setup is a breeze. You power up the hub, connect the corded mouse, your router, and your monitor, set your administrator’s password, connect to WiFi when prompted, and put the batteries in your cameras. You’re on your way. Camera installation is simple, as the included mounting kits are easy to use and secure. Because the batteries charge without the camera, you can install your cameras without regard to removing them later, and simply focus on the most secure locations. You’ll also want to use sunny areas, as these cameras run on solar power when available. With their weather resistant design and wide operating temperature range, the Swann 4K cameras can be mounted almost anywhere (depending on your climate, of course). The batteries are large and designed to last up to three months, but if you, like me, live in a very sunny area, it seems that you’ll get even longer life. The extra battery is extremely handy, as you can charge a low battery without losing any coverage. Once set up, the system works perfectly. Images are extremely clear and refresh quickly, and show a wide field of vision (110 degrees). I also have a set of Swann 2K cameras, and the difference in clarity is remarkable. The night vision is crisp, and the spotlights provide image clarity as well as a deterrent to would-be miscreants. With two-way communication, you can instruct delivery drivers or have a short conversation from wherever you are. And with sirens that you control from the app, you can let whoever is there know that they have been seen while alerting the neighbors that something’s up at your house. You can monitor the cameras through the hub-attached monitor or the app. (Note that there is no reason to use a dedicated monitor, simply connect the hub to your monitor’s second HDMI port and flip over when you want to see something. Or, you can be like me and only use the monitor if the phone / tablet screen is not large enough to make out the details you need. Motion detection is extremely good and with the wide field of vision, anything that approaches will be captured. The included heat sensors are able to distinguish between leaves blowing and a person approaching, although one of my cameras has identified a bear walking past my door as a person. But, I suspect these weren’t designed with bears as the main focal point. Captured events are stored on a local SD card (64Gb card included), or there is an optional cloud-based service that you can subscribe to. I really appreciate that you don’t have to pay a subscription fee to use this kit. Overall a powerful, easy to use system with great features.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello NotBobMontgomery,

      Thank you for such a positive & detailed review on the AllSecure4K system. We're glad to hear your installation experience was a breeze. Your review will be useful to others who may be interested in purchasing this product. If you need assistance or have any questions please visit our support page or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV-Swann Team Swann

  • Pros mentioned:
    Battery life, Camera quality, Night vision
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Swann makes me feel secure!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Swann AllSecure 4K Wireless Security Kit with 3 Wire-Free Cameras is a complete security camera system for a home. It comes with 4 rechargeable batteries - 1 is a spare that can be charged within the back of the NVR hub for easy pop-out pop-in use in a camera, or in a power outage it serves as a power back-up for your hub. It also has a 64gb micro-SD card, a mouse (more on that later), an HDMI cable, an ethernet cable, charging cables, theft deterrent stickers, mounting templates, screws, etc. Everything needed for easy install of the wireless system. After charging the batteries and getting the hub set up on my wifi, I plugged the hub into my TV via the HDMI cable and the mouse into the hub. At that point, the system layout showed up on my TV screen. I found the included instructions to be confusing with 3 separate pamphlets for different parts of the setup, and a non-sequential numbering system. Some instructions just didn't make sense for the system I have, but II managed to make my way through it. Next, to pair up the 3 cameras. This part wasn't even mentioned in the instructions. I finally found a screen in the app that showed me that all cameras were not paired, so I attempted to pair them by holding down the button on top of each camera until the red light started to blink then telling it to pair. I got it to work, but it was a slow process. I didn't think anything was happening but after a couple minutes, suddenly the cameras would show up on the TV screen. Further setting up of each camera was painstakingly difficult and quite time-consuming. It seemed after every setting adjustment, I had to wait minutes for that change to take affect, eg changing the name of a camera, making adjustments to the hue, contrast, etc. And this adjustment was after I searched throughout the app for settings I needed. However difficult I found the setup to be, the actual install was simple and painless. With this Swann system being 100% wireless, it enabled me to position each camera where it gave me the best view of the surrounding areas I wanted to monitor. The cameras are quick to react to motion, each time letting me know via notification if it is just motion or if it is a person. Of course, it isn't always perfect, but at least I know something/someone is there. Or... maybe it's just the tree branches moving. Adjusting the sensitivity and the area monitored helped me make that less of an issue. It does not provide facial recognition, but maybe with a future software upgrade? The video I get is extremely sharp. It is really impressive. The 4K does make a difference - the detail is stunning. At night it is obviously not as clear, but it does have color night vision that enables clear video with even a tiny bit of light. Even with no light, it gives me video I can see. When I have the spotlights enabled, I always have crystal clear color video. I don't have the siren enabled because it is quite loud and I don't want it to disturb my neighbors until I have the motion adjustments set better. Oh, and the 2 way audio, though it has a bit of a delay, helps me speak to workers in my yard even when I can't be there! I feel much more secure knowing the Swann AllSecure 4K Wireless Security Kit is at work! I can see what is causing those noises I always hear, so I don't have to be worried. I feel my kids are safer outside when I can monitor them. An added plus, there are no monthly fees, unless you opt into one of their plans but you aren't required to do so. This is a fantastic system that I would highly recommend to anyone looking for camera security.

    • Brand response from Swann
      Posted .

      Hello BBReviewer,

      Thank you for sharing your positive feedback on your AllSecure4K System. It is great to hear from your perspective on how we have since improved your sense of security. As you mentioned, the stunning video quality allows you to monitor your property. We thank you for your detailed review and appreciate your suggestions for improvement. Please know you can find and download a complete operator's manual for your system on our support page. Swann manuals are easy to read and provide instructions every step of the way. A complete operator's manual for this product is available on the product's page. Once there, scroll down to the bottom of the page, and download the manual under the Downloads section. Please visit our support page or contact us over the phone for further assistance.

      https://support.swann.com/s/

      Please let us know how we may further assist you.
      LV - Swann Team Swann