Customer Ratings & Reviews
Customer reviews
Rating 3.9 out of 5 stars with 26 reviews
(26 customer reviews)to a friend
Rated 2 out of 5 stars
Updates needed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Swann CoreCam pro is a light compact camera that does some things really well but falls short on the software side. I installed the Swann CoreCam pro in a small office and the set up process was easy with the app. The camera is super light so you can get away with just drilling it into stucco without worrying it will fall over if you install it inside. The cameras picture quality is really good and captures a lot of detail and this might be the reason that there are very few flash positives when it comes to lights shining into the room from outside. I also found that the spotlight to be fairly bright in case you want to use it as a deterrent for unwanted guest. The App it self is pretty easy to navigate and everything is clearly laid out, you can set schedules, change quality of video and has nice toggles to flip the camera image in case you mounted it upside down or if you have it looking through a window but that is where the good things end when it comes to the CoreCam Pro. Another thing that this camera has that other Wi-Fi cameras don’t is the length of recording, it kept recording up to a full minute where there was movement which isn’t the case for most other Wi-Fi cameras. The battery life for me has held up great , only 3% down in 4 days but that all depends on the amount of activity. The motion detection mask area is one of the best I have seen, it allows you to make sure you only receive notifications when movement is detected in a certain area. Although the app has a nice layout and is easy to navigate it needs an update when it comes to how fast the app boots up, this is also an issue with the camera which takes anywhere from 10-15 seconds to load. Also it seems as if Swann only has 2.4 Wi-Fi on the CoreCam pro, which is great for range however when it comes to sending bigger data packets 2.4 is a bottle neck and im not sure why most security camera companies stick to just the 2.4. I also noticed that the CoreCam pro detection range is rather limited, no matter if you change the detection settings to max. At about 15 feet the camera wont detect you if there are other things around, for instance in my office which is a mess it wasn’t able to recognize me at 15 feet when I was moving. I think some of these things can be addressed with a software update but only time will tell. The cameras mic and speaker are average so if your trying to have a conversation with someone from it you will sound tinny to them, so its just as good as any other Wi-Fi camera when it comes to this. Overall there needs to be some updates to turn on the Camera quicker and fix the cooling off period which takes a bit long from time to time, also the camera disconnects from the Wi-Fi too often which seems to be something that is being done to save battery. These items need to be addressed because it increases the chances of you missing an event happening.
This review is from Swann - CoreCam Pro Single Indoor/Outdoor Wire-Free 2K 32GB Micro SD Card & Secure Cloud Storage Security Camera with Spotlight - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello JayS,
Thank you for reaching out to us and sharing your feedback on our Swann System. Your detailed review gives us more insight into the things we have done correctly and alerts us where there is room for improvement. The overall battery life of the camera will vary on the amount of use and we are glad to hear it has worked great for you. Keep in mind frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. Please reach out to our technical support team to ensure all your settings and internet speeds are set up to get the best out of your camera. Our team can also help you troubleshoot the app and ensure its got the latest firmware update. We hope you continue enjoying all the great features the system offers. Please know that we offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV -Swann Team
Rated 2 out of 5 stars
Disappointing battery outdoor wireless wifi camera
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really hoping to like this camera. It has a lot of features and seemed like it would be a great outdoor camera. Unfortunately it did not even come close to meeting my needs. First of all I fully charged it and then due to the extreme cold weather in MN I decided to wait a couple of days to install it outside. It did sit inside for a couple of days before I installed it outside. After installing it outside and trying to adjust the settings so that it did not go off every time a car went by it would alert that there was movement. Unfortunately I was unable to adjust it down enough so that it did not see the street in front of my house. So then I adjusted the sensitivity to the lowest setting. Even at the lowest setting it will still send an alert every time a car drives by. I also set it so the light did not come on to preserve battery life. Unfortunately in MN with our cold December weather the battery went dead in about 2 days. This camera offers 4 different plans to allow you to alert on People, Pets, cars or package alerts. the packages are Extra, Unlimited, Pro, or Pro Video. If you want to view recordings or customize your alerts, you need to purchase one of the monthly packages. After my battery going dead in about 2 days, I am pulling this camera down and putting my old camera back up. The battery doesn't last as long as it used to, but it still lasts close to a month with a couple year old battery in MN weather. I cannot recommend this camera based on my experience with this and other wireless outdoor cameras.
This review is from Swann - CoreCam Pro Single Indoor/Outdoor Wire-Free 2K 32GB Micro SD Card & Secure Cloud Storage Security Camera with Spotlight - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello tyeske,
Thank you for reaching out with your feedback on our CoreCam Pro 2K Wireless Spotlight Security Camera. We are sorry to hear about your recent experience. Please note the operating temperature for this camera is 4ºF to 113ºF / -10ºC to 45ºC. Placing the camera in weather conditions outside than recommended may cause the camera to malfunction. We suggest reaching out to our technical support team for troubleshooting. Please know that we offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
















